Three Reviews

Name: Three
Rating: 1.58

1.6 Rating 158 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke of a network, every interaction takes hours, literally, and then no further forward. 'Upgrades' to the service mean you have to have one email address per phone number - I have three numbers, so i can't access all of the accounts as I do not have three emails. Apparently I should set up another email address! Mobile data on PAYG never works. Will never use them again.”

Helpful Report

Posted 1 year ago

“I regret recently renewing my Three contract for two years. They are the cheapest network for unlimited calls, text & data but with poor signals Each month, their sales team phone me to try to persuade me to sign up to another contract & product. If i phone them about a network problem, after the call that person will be sweet talking me then will ask me to hold the line. I would try and hang up. Why? Because that person had transferred me to the pushy sales team. OMG... they make it difficult to send them an email of a official complaint. You have to give them up to 8 weeks to respond and then you can report the matter to the Ombudsman. They need reporting Yesterday. 31 Oct 2023 i had received a pushy sales call and then the next day. This idiot was not convincing. He sounded Asian, loud and hasty. He said, "mam, I'm calling from 3, pls confirm your contract & your phone details so i can give you 40% off your bill" I said what dribble. What he said. I responded. You'd have my details if you were a genuine caller. Now, i said. I'm going into a meeting. Mam,he said. I'll call you back later. I blocked him Three. When you hear about this review & respond, i hope that your regulators throw the book at you”

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Posted 1 year ago

“DON NOT HIRE THIS COMPANY! They give really bad service, I had bad signal for months, until I actually lost all internet and conection FOR DAYS, and I use it for work. After hours and hours of calls they accepted to end my agreement, although they wanted me to pay for leaving earlier. At least, they agreed as I had absolutately NO INTERNET (i even bought a new phone), to let me end the agreement without paying. And 1 month later I received a request of money that I owed them, though I had a written message from them that I didn’t owe anything else. I called them (AGAIN) and they told me I was right and all was settled. Next, I started receiving calls, mails and SMS from a debt company, telling me I owed the money. Incredible! I have had to pay, obviously, an ammount I didn’t owe, after paying a lot for a service I never had. I think I have never seen a worst service. They only have 1 star reviews, wonder why…”

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Posted 1 year ago

“AVOID AT ALL COST!!!!! Poorest service and customer service you can get in the world. They should close down for the sake of UK. Never ever think of dealing with them.”

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Posted 1 year ago

“Mohammed T. from the support team in the live chat is very nice and could help us fast. The support was available within 2 - 3 minutes although it was already close to the closing time of the live chat support. Thank you Mohammed T.!”

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Posted 1 year ago

“Deception trapThis is a fraudster's cycle of creating fake bills to harass and extort money from you.”

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Posted 1 year ago

“Literally the worst phone network in the country. I have never seen my signal above 1 bar. Pathetic.”

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Posted 1 year ago

“Both my sister and myself have been overcharged on multiple occasions! with no justification- I highly recommend against three and I would recommend other networks like giff gaff. Three's customer service is beyond horrible. It came to a point that they were unjustly charging my sister and myself roaming charges of £100 approximately a month when roaming wasn't even used”

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Posted 1 year ago

“Had no access to my purchesed data allowence twice this month due, payed £15 for a day. Web site shows a have data allowence but no data work, from the allowence I payed, but mony been taken from money remaining on my account which cost unbelivable. Cant get any support from they customers service which is usless.”

Helpful Report

Posted 1 year ago

“I've had some terrible experiences with companies before but Three has been the worst without doubt. Instead of using colorful language to explain my issue, I'll just present a timeline with solid dates and let you judge for yourself. - I signed a 2 year 5G contract with Three in October 2022 and tested their speeds and verified it's all fine. - In July 2023, my partner noticed that the internet speed was gating her work and speed tests showed only 60MB/S Download and 2MB/S upload on Ethernet which is way less than promised. - Reported the issue in last week of July and one week later, the technical team explained that there's an issue in our area and they have no idea when it will be fixed. Also, that issue has been there since May but we didn't notice it. The Technical Team offered to cancel our contract and waive the fees which we gladly accepted. - 2 Days later I called again to verify as no email was received. The Cancellation team had no idea about my cancellation and after an hour of talking nothing happened. I hanged up and called again but went to the Technical Team and voila ! They know. They promised the return package will be sent within 72 hours. LESSON ONE: Different teams in Three has no idea about anything related to your issue and can't really check it cause they are not allowed to see that info (As explained in one of the calls). - It took 3 weeks and about 7 calls each at least half an hour and always involves the agent having no idea what I'm talking about or saying that the previous request was not done properly to finally get my return envelope. When I got it, I received three of them! - During these three weeks, the one time I received help was from the complaints team who asked me to cancel my direct debit and gave me 2 months of credit till the return has been sorted. LESSON TWO: With Three, people who can really help are the complaints team but you'll be allowed to speak with them only after you've rejected the nonesense solution provided by other teams and insisted to talk to the complaints team. - I packed my device and sent it back on the 20th of August. It arrived on the 21st as per the tracking number. - Few days later my account was still open so I called to enquire and they have no idea that my device was returned. A ticket was filed to trace the device along with the tracking number. - One month later and about 5-7 calls and chats and my device was still not found. Again, everytime the agent has no idea about my issue and everytime they say they'll raise a request. I've given the tracking number so many times that I memorised it. - Finally, the solution came from the complaints team again. It's not that they found my device, it's just the agent offered to just cancel the contract and waive all the fees as promised. I went for dinner to celebrate! My conclusion, I understand why is Three charging very less for their services. They provide little to no actual support and when their service breaks down they don't even fix it. I don't blame the dozen or more agents I've chatted with, they were all polite and professional but I can see that they really have no way to help me. Three hires lots of agents in low cost geo zone to save cost but they don't really have anyone here to send a return envelope or verify that a device has been returned. I'm very happy my relationship with Three ended.”

Helpful Report

Posted 1 year ago

“I've never had so much problems I've literally took a small hum out which lost connection after about 1 or 2 so I called and got it sent back also had 3 simcards which were all unlimited but when my mom pum the sim in Internet lasted like 20 mins and then found out it was not unlimited the people on the phone are so dumb u try speaking to them and they dint know how to communicate well they are so thick we are now on phone to management and also going through complaints and things not sorted I will not be paying also FYI DO NOT COME TO THIS COMPANY”

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Posted 1 year ago

“DONT go with Three. They were ok when I joined 15 years ago, but are now appaling. Their "New App" (and Web) gives me less information than I had before, it also seems to have messed up their back end systems. They no longer know what day it is, apparently the 14th Sept now falls BETWEEN 15th Sep and the 14th Oct ! Everything used on 14th Sept now comes out of this months allowances ! A simple call could fix this in minutes, BUT NO, every obsticle is put in the way of sorting this. Your not even allowed to show them their OWN documents. Worse still, they are using their mistakes as opertunities to trick people into paying more money. If I let this go I will end up paying them for their mistake ! Customer Service is designed to discourage contact from all existing customers. They only want to hear SALES. Dont bother with them, and this now includes Vodaphone. For some reason the regulator is allowwing them to merge. Apparently 4 spectrum owners is too many ! There doesn't seem to be a zero star option on this site.”

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Posted 1 year ago

“Absolutely appalled. Husband tried to renew contract, been with them for ever! Afyer 35mins of not understanding this woman in Mumbai, talking too fast, decided to tell them to go away! Put ohone down. Tescos here we come!”

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Posted 1 year ago

“The customer service and technical team are so dumb it's unbelievable. They haven't a clue about anything. The MORONS at the technical team can NOT even fix the problem (number doesn't match our records) after updating the 3 app.”

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Posted 1 year ago

“Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the scammer made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the scammer has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.”

Helpful Report

Posted 1 year ago

“In January 2023, I took out a phone contract with Three. 6 months later, in June, I noticed that I had 2 payments being taken out of my account by Three. I called them up and they told me that someone had taken a phone out in my name. Apparently, when I took out my contract, their system was updating so that is how they had leaked my data. They couldn’t tell me what details had been given out and they had no way of knowing where the phone was or where it had been delivered to. The agent told me that they would cancel the phone, refund my money, and investigate how this happened. The investigation would take 14 days. I went away for a few weeks and when I came back in august, I had late payment bills for 2 months. The agent that I had spoken to had cancelled the payment from my bank but not the phone contract. I “WAS” currently trying for a mortgage, but this had dropped my credit score by 73 points. I spoke to the agent who told me that it wasn’t their fault that someone had taken a phone out in my name. He explained that as they cannot see the persons face when they ring up and order the phone, they have to assume it is me. It’s impossible for them to be certain when someone takes out a phone that they are giving it to the correct person. They then informed me that the phone had not been reported and this was down to the system being updated. I asked if it is normal for the system to update for 6 months straight as that was what I was told was the problem back in January, but they couldn’t answer that question. However, this time they would report the phone. 2 days later, I received an email from a debt collection agency. I rung Three and they told me that they would contact the debt collection agency and cancel the bill so I shouldn’t hear from them again. They apologised that the phone STILL hadn’t been reported stolen. They would do that straight away and I should hear back within 14 days. They agreed to send me a letter and email that I could pass onto the debt collection agency. We were on the phone for just under 40 minutes and the agent sent the email for the debt collection agency 3 times as it wasn’t coming through. The agent then informed me that the fraudulent account wasn’t a phone contract it was just a sim. I asked if they were sure as it was a more expensive contract than mine and mine included the handset. The agent then refused to share the information because the contract was not mine. Even though it is in my name, I am not allowed to know any details of the fraudulent account. 1 week later I received an email from Three informing me that they would be increasing my monthly charge. The 14 days were up, and I hadn’t heard from the fraud department. However, I received a text message from the debt collection company again asking for the money. I called Three and after going through their security checks the agent was going to pass me onto their relevant department. But not wanting to miss an opportunity. He informed me that they were running a special promotion and asked me if anyone in my household was looking to upgrade or was on a pay as you go. He then asked me not to use profanities or he would have to disconnect the call. I thought at least one of us should be helpful, so I stopped swearing and settled for non-swear words such as scumbag and parasite. I believe that satisfied us both and felt it far more appropriate. I then reset my manners ready for the next agent. I informed the new agent that I desperately needed the message for the debt collection agency that I had been promised it 2 weeks ago. He told me that they don’t have the ability to send out information to pass onto a debt collection agency about an ongoing fraudulent investigation. I corrected him and told him that I was waiting for a letter and 3 emails from his colleague. She had sent them out 2 weeks ago. However, he confirmed that nothing had been sent from her and that she was in fact lying to me. I asked should I just pay the debt collectors as I am more concerned about the damage that is being done to my credit score, but he advised me not to. However, it was the last of the 14 days and that I should hear from the fraud department tomorrow, and that agent was also going to personally ring me. Next day received an email from the debt collection agency again. Agent did ring me but only to let me know that nothing has changed, and he is going to ring me in 7 days. I am not going to hold my breath. Joining Three was a terrible decision. I would definitely not recommend joining them. I can no longer get a mortgage because of them and rather then helping me, they have lied constantly to hide their incompetance.”

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Posted 1 year ago

“Please don’t buy from them, absolutely terrible experience. I’ve got a SIM card with 50GB data 28 days ago as I started travelling around Europe. The reception is terrible and after 28 days when I arrived in Madrid it stopped working. I still have more than half of data left but can’t use it. I got lost so many times from airport to my accommodation because I had no internet connection to find my way, thanks to Three. Tried to call the customer service so many times but either doesn’t connect or it goes straight to automatic response and they send me a message and hang up the phone. Live chat is not working either. Even tried to buy a new data pack but doesn’t allow me because I still have unused data. Tried all the possible troubleshooting to make it work but still not working. (SIM card is not expired yet)So technically they are a provider with no customer service and pushy sales person to sell you a SIM card and they can limit your use whenever they feel like it without any valid reason. I’ve read the messages from other people in three community and apparently this problem is not unique to me. So please avoid them and don’t waste your money, specially if you are a foreigner travelling Europe.”

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Posted 1 year ago

“Don’t go with Three UK. They send you a replacement sim. Can’t activate it when you ring. They say they have outages. yet they can use computers. You can’t hear them on the phone. This has taken 4 days and no progress. Customers mean nothing to them.”

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Posted 1 year ago

“I requested to switch to Three on the 27th of July. On the 28th, my Giffgaff service was stopped, and I thought all was well. This is where the issue started. Three failed to port in my number successfully, when I contacted them, they assured me, to the point of lying, that it would be done first within the day, then the next day, and then after the weekend, and then 3 days from Monday and on and on. These lies have been going on for almost a whole month. Everytime I contact customer support I am greeted and told the same lies over and over again, that it'll be completed soon. One of the more weird lies I have been told is the fact that my old provider has not given them the required files, which I confirmed isn't true when contacting the old provider, in addition to the provider the number is actually from. All of them point to three's failure as the reason for my inability to have a phone. I have begged them to give me another PAC to let me switch out of their horrible, failure of a network. I swear they should sell their network and leave the UK for good. Zero compensation has been given, a GBP 10 top up I did (to the account with the temporary three number) has been lost with no explanation . I have left the country for a three month holiday recently with no access to my bank accounts, social media account or imessage and facetime with my number. Customer service and complaints department of whom I have contacted more than 20 times has been rude and dismissive of my issues, I wish to see how'd the'd survive without having a phone for a month. One of them even tried to sell me an additional new pay monthly plan ??? Worse scum than scammers Three also is not allowing me to request a deadlock letter so that I can escalate the issue to the relevant authorities. If three is innocent, why can't they produce this letter for me? lies lies lies I just wish to have my number back, is that too much to ask? Shame on you, shame on this company”

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Posted 1 year ago

“three is the worst thing ive ever experienced in my life. they will steal and lie to you. they are not a legit company, more like a snake oil salesman trying to convince everyone how legit they are. dont belive ANY GOOD THING you hear about three. theres LITERALLY NOTHING GOOD i can say about them they scammed me fraud lied gaslighted wouldnt give my money back theifs i can go on forever its so unbelievable and ridiculous you wont even believe me. there is NOTHING 3 can do or say to excuse themselves from all the madness theyve done to my life”

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Posted 1 year ago

Three is rated 1.6 based on 158 reviews