Three Reviews

Name: Three
Rating: 1.57

1.6 Rating 167 Reviews

14 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a positive experience in the 3 shop in Rugby. The young man, Jacob, was so helpful and patient with me. An asset to the 3 shoo”

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Posted 2 months ago

“Hi, please can you give Brad from Kidderminster Branch a big shout out. Brad was very kind, professional and patient with my phone queries. I have been with three for many years and always have outstanding service. Thanks Sally Crump”

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Posted 4 months ago

“joel and marco there were from streatham high road were vrey helpful to me help me vrey much from sophie lea gerrard”

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Posted 8 months ago

“I visited the 3 store in Westfield Stratford. I received excellent service from Victor. He was patient,friendly and respectful. A credit to the 3 network.”

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Posted 9 months ago

“Mohammed T. from the support team in the live chat is very nice and could help us fast. The support was available within 2 - 3 minutes although it was already close to the closing time of the live chat support. Thank you Mohammed T.!”

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Posted 1 year ago

“Absolutely appalled. Husband tried to renew contract, been with them for ever! Afyer 35mins of not understanding this woman in Mumbai, talking too fast, decided to tell them to go away! Put ohone down. Tescos here we come!”

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Posted 1 year ago

“I was having network issues and the manager Imran sir really helped us and solved my problem. He is really a kind and helpful person”

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Posted 2 years ago

“Recently left virgin (who were terrible) and started with Three 5G internet. I signed up Friday afternoon, the hub arrived the next morning, I plugged it in and it was working within a few minutes. Had to contact their customer service to get the 18+ content unblocked and it was all sorted in under 12 minutes. Very good, very cheap, very fast, strongly recommend. Of course this is only a review on how easy it is to join and set up and after a couple of weeks of use so I can't comment on long term reliability or how helpful their customer service is with other issues”

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Posted 2 years ago

“Very positive experience with Three so far. Much better value for money than my old network and coverage seems a lot better, no more patchy areas of poor signal! Also a nice bonus to get a £25 Amazon voucher for joining using a friend’s invite link. If you are thinking of getting a phone contract or a 12 month sim-only plan, feel free to use mine when you register and you'll get one too. referme.to/amuXENo”

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Posted 5 years ago

“Following a family bereavement we were having some difficulty with customer services closing one mobile account whilst keeping another open with new details. Both lines ended up being suspended. Everything changed however when we went into the Telford office and spoke to Shaun and his assistant manager Steph. Steph was brilliant she dealt with us in such an empathetic way it turned a bad experience into a good one. Steph is a credit to the company, well done.”

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Posted 6 years ago

“I was acknowledged and listened to properly as I wanted yo make a purchase. The experience was made very easy and positive because of the manner in which I was served. Brilliant!”

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Posted 7 years ago

“Excellent and happy service. Cant do enough to help without the hard sell.”

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Posted 7 years ago

“Able to answer my questions accurately and in full.”

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Posted 7 years ago

“Staff were knowledgable , helpful and very efficient”

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Posted 7 years ago

“Very friendly experience in the shop, helpful, knew their stuff, and just got it done for me quickly, and a great deal!”

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Posted 7 years ago

“they gave me a good upgrade on a new phone”

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Posted 7 years ago

“price of monthly rental”

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Posted 7 years ago

“price of monthly rental”

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Posted 7 years ago

“I was buying a new contract deal for my phone. The adviser was talked me through everything I need to know including where all the hidden charges can arise - which retail advisers do not typically do. Although he did try to up-sell, he did not try to push me into buying a deal that I did not really want. I am used to adviser pushing and pushing you until you want to forget the whole thing! Great customer service - thanks!”

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Posted 7 years ago

“Let's face it, most telephone companies suck. But from the top providers in UK. I found that Three is the best. They at least give some effort to resolve your problems. Most importantly, I've personally never dealt with a lying sales person in Three. Compared to other brands, that's a rare thing. The service they provide is as you expect for internet and calls. I'm overall happy with them. When I first came to UK people advised me to join Three. I made a huge mistake by joining another company just because their stores looked more prestigious. I have 24 months of regret ahead of me.”

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Posted 8 years ago

Three is rated 1.6 based on 167 reviews