Tkmaxx Reviews

“ Made online order with 1 day delivery option from the official TK Maxx website but the product hasn't been delivered yet. Seems like a scam to steal money from customers. ”

“ Really like TK Maxx however I have just noticed I placed an order at 09:47 on a Saturday morning and paid a couple of quid extra for the next day delivery then received an email with tracking that said it will be delivered on Tuesday that's 3 days not next day, ok I will take into account the day after my order was placed was a Sunday so expected delivery to be Monday but no its Tuesday, it seems odd for next day as I have ordered from other companies on next day at a weekend and received it on a Sunday and I can't even blame useless Evri because it's Parcel Force. ”

“ 6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them . ”

“ 6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them . ”

“ Delivery not received - no notification from courier. 15 days to complete refund but the jury’s out on that. Apparently there were 2 attempted deliveries but there was no contact from DPD. Customer service told me it was up to me to track the parcel rather than the couriers/ that’s a new one on me. I’m now unable to replace this order until the refund is complete which can take upto 15 days ”

“ First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards ”

“ Discusting customer service !!! Items arrived broken. Response from CS taking weeks to reply! No apology. No CS. Then they expected me to post it back when I paid for delivery and will only refund on return even though I have sent photos! ”

“ Abusive store staff aggressively mis-sold a product to my elderly mother, charged her delivery fee despite tracking showing it had never been delivered, put this on an e-gift card despite her not wanting this and became overtly threatening and defensive when asked for details of where to make a complaint. ”

“ Click and collect items are late. Emailed customer service and no response. They even charge for Click and Collect but break the promised delivery times on their web site. Avoid online shopping with them... systems not as good as other retailers Sorry there was no option to give it no stars!!! ”

“ I love Tkmaxx I order online and usually arrange to collect from local store due to COVID obviously unable to do this so it was being delivered by Hermes courier, absolutely disgusted i recived and email stating delivery be between 5pm and 7pm not arrived by 7. ”