Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“Shops ok just opening times online are wrong opens 9.00 not 8.00 on a saturday”

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Posted 6 years ago

“There is good quality clothes at a reasonable price. The retail experience is fun and I often find real bargains which makes me happy”

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Posted 6 years ago

“Brilliant selection of products at the Bolton middlebrook store.”

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Posted 6 years ago

“Amazing prices and quick delivery - can't really ask for more!”

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Posted 6 years ago

“I stumbled across the ideal polo shirt which cost at least 50% less than if I were to go to the labelled shop. It is an excellent fit. This motivated me to look further and found a couple of other bargains namely labelled socks and underwear again at very modest prices.”

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Posted 7 years ago

“I sometimes shop in TK Maxx at Tottenham Retail Park, North London. There's a lady called June who works at the fitting room, she is very polite and helpful. I would really like her to be recognised as she is really helpful and gives you her honest opinion when you ask for her advice. I hope she is appreciated as she is an asset to the company, she should be promoted and praised for her work at the very least.”

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Posted 7 years ago

“courtesy and very good store”

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Posted 7 years ago

“Great selection of clothing”

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Posted 7 years ago

“Great choice of quality items at really great prices. I’ve did most of my Xmas shopping with them and very pleased with everything I’ve bought. Easy to return to store if something doesn’t suit. Some really great bargains to be found on their online clearance. Use their website more than many of the others. Very happy!”

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Posted 7 years ago

“I was in the Doncaster (frenchgate) branch! When I couldn't find what I was looking for I asked a member of staff to help, when I asked the woman for help she was very rude and walked away I believe the staff member was called yana. I then asked another member of staff for help and she gladly did so in a happy and helpful manner if it wasn't for this lady I would not be shopping at TK maxx some of the staff are very rude and need to do there job properly!”

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Posted 7 years ago

“I bought a very nice bag.”

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Posted 7 years ago

“I have purchased various items of Ben Sherman clothing in recent weeks including t-shirts, long sleeve shirts and a jacket; all of which were reasonably priced and fitted perfectly. Highly Recommended.”

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Posted 7 years ago

“Great brands and their prices are very competitive.”

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Posted 7 years ago

“They sold me things I didn't know I wanted”

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Posted 7 years ago

“I have been a dedicated shopper online and in store for a good few years now . However in the past couple of weeks I have had two orders go missing in the system after having both orders acknowledged and money taken. By the time I managed to speak to customer service after waiting on the phone for ages I was told it would take up to 48 hours for their email to be read and acted upon . The orders were already 5 to 6 days in the system and of course when warehouse eventually acted the items were no longer there . What is the problem, is it when you only order under £50 you are discriminated against. I don’t understand how an order can be lost twice in the space of 2 weeks to the same person . I did send a complaint which hadn’t up to now had a response, it’s a very disappointing situation, I will not shop online with TKMaxx again . Kevin Moore”

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Posted 7 years ago

“Bad customer service. Cashier wasn’t too happy serving, grumpy face”

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Posted 7 years ago

“St Stephens store hull amazing all round and try 5he hardest to help in any way unlike other shops were I spend fantastic.”

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Posted 7 years ago

“Very happy lots of lovely stuff”

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Posted 7 years ago

“A good selection at the right price”

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Posted 7 years ago

“They sended me wrong item.”

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Posted 7 years ago

Tkmaxx is rated 3.1 based on 234 reviews