Vertbaudet Reviews

Name: Vertbaudet
Address: The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street, Wakefield
Rating: 1.68

1.7 Rating 63 Reviews

16 %

of reviewers recommend Vertbaudet

Company Reviews

Questions

Metrics

1.7

Based on 63 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Phone:

0844 842 0000

Location:

The Customer Care Manager, Vertbaudet, 2 Navigation Walk, Bridge Street
Wakefield
WF90 8AB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally the worse online shopping experience! I have placed an order before Christmas and only received the half of it. Apparently the rest has been lost and they will resend it. Then I placed an order few days after Christmas and its been 3 weeks and it is still sitting in the warehouse. They are trying to figure out the shipping due to Brexit they are dealing with issues. So they failed to deliver my orders and now they told me after I was the one asking for update about my order to wait till the end of the months and they can`t process a refund. So they have my money, my order is in their warehouse and whenever they will figure out the situation will send me my order. I ordered even baby clothes for my daughter and waiting over 1 month without any updates on it? This is just really frustrating. At least offer refund for unable to ship.”

Helpful Report

Posted 4 years ago

“I ordered 2 weeks ago. Lead time according to the site was 3 to 4 days. I sent 2 mails and received only a standard reaction that they were going to answer me soon. No further reaction until now. I tried to call, but after 5 minutes the phone was cut off. Don't know what to do now.”

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Posted 4 years ago

“Made an order on 9th of April. More than one month later -it is still processing, they didnt even bother to ship it yet! Zero customer support. Begging for some answers, but receiving the same copy paste replies. the worst online experience in years by far.:( stay away.”

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Posted 4 years ago

“I’m waiting for over a month now...”

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Posted 4 years ago

“Returned faulty item The response was to ask for a photo of faulty item ! No reply to emails and left on hold when phoning. When can I expect refund. Courtesy to reply to my queries”

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Posted 5 years ago

“Terrible customer service. Took over 2 weeks to arrive, not very helpful at all and not good quality when it did arrive. I wouldn't use them again.”

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Posted 5 years ago

“Very long service. Paid for my items over a week ago ( money taken off my account), yet the shop still did not mail my items. I called and wrote emails, still no service”

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Posted 6 years ago

“you are not gonna believe this but this is my experience with VERBAUDET my parcel never arrived after weeks of waiting and after I clarified that these clothes are for my coming-soon-baby they showed me no care no help : on 24-01-2018 I bought online all the needed clothes for my unborn baby on 26-01-2018 it arrived to the post in my country and the post man brought it on 29 january but as I am 9 month pregnant living in the forth floor when I got to the door I found the postman gone and I saw him in the van driving away ...I called the post they offered to do a second presentation and that second presentation never came ...I contacted the site, on the first email they were gentle and offered their appologies and they said they sent a mail for them to see whats the problem ....I explained that I am pregnant and I bought all my baby s stuff from their site ...days went by ...weeks went by I contacted them again ...and they said at this point what they can do is either they refund me or they send me another parcel ....I told them I prefer to send me another parcel ...but we found that most of the articles I bought are out of stock ! and just today 15-02-2018 , the post returned the parcel to the site so I contacted them and told them if they can resend me my parcel againand this is what he said :" Unfortunately it's not possible for us to send back an order. As I mentioned before, in order to take a better care of this situation call us on the phone number I sent you from 9am to 6pm (French time). " this is the thrird time he tell me call that number but that same phone number I tried countless of times to call there is ony a voice recorder and that every thing you need to know is on the site ! I am so frustrated that they did not care or appreciate all what I ve been through all the wait all the stress and they dont care about their customers ....”

Helpful Report

Posted 7 years ago

“Useless website, terrible customer service, price scams! 1. They don't honor discounts that they claim they offer, 2. their customer service cant even seem to place a simple order, let alone processing a refund and 3. Their courier / collection service is a scam!”

Helpful Report

Posted 10 years ago

Vertbaudet is rated 1.7 based on 63 reviews