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Vistaprint Reviews

3.5 Rating 83 Reviews
64 %
of reviewers recommend Vistaprint
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About Vistaprint:

Custom printing for your business and personal needs: Business Cards, Postcards, Magnets, Brochures, Return Address Labels, Invitations and more. Lowest price guarantee. Fast delivery. Customer satisfaction.

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Vistaprint 1 star review on 26th November 2024
Anonymous
Vistaprint 1 star review on 18th August 2021
Raff
Vistaprint 1 star review on 18th August 2021
Raff
Vistaprint 1 star review on 18th August 2021
Raff
Anonymous
Anonymous  // 01/01/2019
I used Vistaprint a couple of years back. I had no real issues with them, one package was late but they rectified it immediately. Overall, I found the service was good and as a result, I returned to make a purchase almost three weeks ago. What an absolute nightmare it has been this time around. I placed an order for return address labels on the 20th of May. Everything went as normal and I received a confirmation email that they would arrive by the 27th of May. This date passed with no sign of my labels. I contacted Vistaprint and they apologised and reissued the labels from their end, claiming they would arrive by express post on the 2nd of June. AGAIN, this date passed with no sign of my labels. Throughout the entire ordeal, the excuses from Vistaprint were extremely inconsistent. I was told that the issue was due to technical issues with the website and then I was told that the issue was down to the shipping company, that they had lost both parcels. Most recently, the representative I dealt with Mohamed claimed that he could not reprocess the order from his end, even though he had already claimed to have done so for the second batch of labels to arrive on the 2nd of June. I was issued a full refund but encouraged to go back onto the website myself and make another order. I pointed two issues with this to Mohamed: firstly, I would not be out of pocket for a new order while waiting for my refund to be processed and secondly; why would he expect me to have a shred of faith in their website and systems after two failed attempts of the labels being sent to me? I then received A THIRD confirmation email out of nowhere from Vistaprint stating that my labels had been dispatched and would arrive on the 6th of June. A couple of hours after receiving this confirmation email, Mohamed contacted me to once again claim that he could not reprocess the order from his end and to again insist I make a new order! You could not make this stuff up!!! Whatever the issue is with Vistaprint's system, they need to get it sorted as a mater of urgency. I am removing all of my personal details from their website as a result, god knows what other automated disasters are happening within their company. They have lost me as customer because of this, it is the worst level of customer service I have experienced in some time.
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Posted 4 years ago
I used Vistaprint a couple of years back. I had no real issues with them, one package was late but they rectified it immediately. Overall, I found the service was good and as a result, I returned to make a purchase almost three weeks ago. What an absolute nightmare it has been this time around. I placed an order for return address labels on the 20th of May. Everything went as normal and I received a confirmation email that they would arrive by the 27th of May. This date passed with no sign of my labels. I contacted Vistaprint and they apologised and reissued the labels from their end, claiming they would arrive by express post on the 2nd of June. AGAIN, this date passed with no sign of my labels. Throughout the entire ordeal, the excuses from Vistaprint were extremely inconsistent. I was told that the issue was due to technical issues with the website and then I was told that the issue was down to the shipping company, that they had lost both parcels. Most recently, the representative I dealt with Mohamed claimed that he could not reprocess the order from his end, even though he had already claimed to have done so for the second batch of labels to arrive on the 2nd of June. I was issued a full refund but encouraged to go back onto the website myself and make another order. I pointed two issues with this to Mohamed: firstly, I would not be out of pocket for a new order while waiting for my refund to be processed and secondly; why would he expect me to have a shred of faith in their website and systems after two failed attempts of the labels being sent to me? I then received A THIRD confirmation email out of nowhere from Vistaprint stating that my labels had been dispatched and would arrive on the 6th of June. A couple of hours after receiving this confirmation email, Mohamed contacted me to once again claim that he could not reprocess the order from his end and to again insist I make a new order! You could not make this stuff up!!! Whatever the issue is with Vistaprint's system, they need to get it sorted as a mater of urgency. I am removing all of my personal details from their website as a result, god knows what other automated disasters are happening within their company. They have lost me as customer because of this, it is the worst level of customer service I have experienced in some time.
Helpful Report
Posted 4 years ago
Im with vistaprint for more than 5 years on website hosting, they made some changes and now my website simply disappeared from Google ranking, after work for 5 years on website, I have to start again working with the website to grow again. Don't buy theirs websites.
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Posted 4 years ago
As easy as making a sandwich.
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Posted 5 years ago
Love the amazing quality
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Posted 5 years ago
I purchased a t shirt from their company many years ago and had no clue in what I truly wanted. However, I was able to visualize what I wanted on my shirt and purchased it. Thanks again Vistaprint.
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Posted 5 years ago
The quality of their printing is wonderful. The pricing is better than anything I can get locally and shipping is fast. Their posters are especially bright and professional looking. You can even call for someone to help you with design. I use them exclusively for all my printing needs.
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Posted 5 years ago
Very good service
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Posted 5 years ago
You did a great job.
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Posted 5 years ago
Ordered some presentation folders I designed myself on their site using their design tool. They called me after I placed order because the back of the folder was going to over-run onto the front side. They fixed it and got them out to me. When they arrived the quality was amazing. I went with the deluxe folders and were a little pricey for a low quantity but overall great experience.
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Posted 5 years ago
I recently purchased recycled paper business cards from Vista Print. The price was very good. The paper could be thicker though. The delivery was fast. The recycled paper cards are not the best for image printing, but I was warned about it, so it wasn't a surprise that the colours were dimmed. I chose this paper so it would be possible to stamp on.
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Posted 6 years ago
Prompt delivery of some business cards and good program to help design them, look professional bit a DIY job.
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Posted 6 years ago
Vistaprint helped me step by step to create beautiful business cards! I've received many compliments on the nice look and good quality of these cards. I was also happy with the prompt delivery. I'll definitely be using Vistaprint again.
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Posted 6 years ago
Vistaprint helped me step by step to create beautiful business cards! I've received many compliments on the nice look and good quality of these cards. I was also happy with the prompt delivery. I'll definitely be using Vistaprint again.
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Posted 6 years ago
consistant excellent products, consistantly good customer service,
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Posted 6 years ago
I primarily use vista print for postcard advertising--being able to upload an image to their servers and then use my mailing lists to send out postcards is such a time saver! Previously I printed everything myself--which didn't look nice and spend hours tediously stuff envelopes printing labels and applying stamps.
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Posted 6 years ago
I've been using this company's service for a long time now, and they are always top notch! If I have a question, they're always there to help, and I really appreciate that. Every product I've ordered from them has been good quality and materials. I'm not saying the best, but very satisfactory. Their customer service is great, and I think that shows that they have an honest interest in their company and product.
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Posted 6 years ago
been using vistaprint for almost 10 years [website] and various other do-dads , biz cards, baseball caps,shirts and am very pleased with them. On the occasion when ive had a problem or query its Always been dealt with promptly and to my satisfaction
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Posted 6 years ago
Easy design process and the order is smooth and efficient. Everything arrived way before the scheduled dates of delivery and all logos and designs were clear and colorful!
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Posted 6 years ago
Great customer service. Even when there was something wrong with an order they would fix it np. Peomo boxes are great and I highly recommend them!
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Posted 6 years ago
Vistaprint is rated 3.5 based on 83 reviews