“The product I received, a short wetsuit in aqua, was fantastic quality. Beautiful colour. As I was diagnosed with cancer, I had to send it back as I won’t be going on holiday as planned.
I will buy from Wallien again! Great customer service.”
“I love the company ethos and the fact WALLIENS suits are designed and made by women, for women.
Gorgeous colour and excellent fit! Brightens up a rainy beach day during the Irish summer!”
“Was hoping to write a great review, as i love the look of the wetsuits (and mine matches the color of my kites perfectly haha). Unfortunately, however, mine already has a hole in the arm after just 1 kite sessions, and the stiches are already letting loose.. Did not expect this as the website guarantees quality and says the suits are wearable for kiting. Really hope the team reaches out to me to see if we can find a solution together..”
Hey Puck, sorry to hear you're unsatisfied with your purchase. It can be frustrating if a suit fails on you. The hole is the arm is probably our drain hole which is there by design. We will contact you via email immediately to find a suitable solution.
“I usually have trouble finding a wetsuit that I actually like, both technically and aesthetically and I’m very happy of having found this brand. Great discovery. Also great customer service.”
“Very nice and friendly website and good descriptions about the sizes. Also very fast delivery!! I absolutely love WALLIEN and I will only buy my wetsuits here from now on!!”
“It took a long time to arrive too and miraculously arrived 24hrs after I complained. I shouldn’t have to email twice to get through your complaints firewall either. The ‘you look like you’re looking for your item, have you tried tracking it?’ Was very patronising,”
Hi Ros, thank you for your feedback. We use some automation rules to handle the request of our customers so that we can make it more efficient. We are a small team so try to get as much done as possible with what we have. We will look into making sure if does not come across as patronizing. That's the last thing we would live to convey towards our customers. Again, thanks for the feedback.
“I still didn´t get the wetsuit, but you´re doing everything for me to get it.
Thank you for your kindness and client-oriented work.
Filipa Felgueiras”
