Watches2U Reviews

Name: Watches2U
Address: PO Box 2041, Croydon
Rating: 1.74

1.7 Rating 70 Reviews

19 %

of reviewers recommend Watches2U

Company Reviews

Questions

Metrics

1.7

Based on 70 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

Phone:

0208 688 5748

Location:

PO Box 2041
Croydon
CR90 9JW

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Watches2U 1 star review on 4th November 2020

Moha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Timex watch I bought from Watches2U was defective. They refused a refund and said I had to claim it from Timex - apparently their terms and conditions state that they are not liable for defects. Timex in the UK (which Watches2U directed me to) said they couldn't help because I am in NZ. Timex International said I had to go to the authorized Timex dealer in NZ. That dealer said it is nothing to do with them. So no redress. It's outrageous that Watches2U can get away with taking no responsibility for defective goods. So I'm $85 out of pocket.”

Helpful Report

Posted 3 days ago

“Watches2U sent me the wrong watch (model and colour!). They are refusing to correct their mistake as it’s outside the 14 day returns period which in itself is criminal but my purchase was a week before their extended Christmas returns policy. I am not asking for a refund, only for them to correct the mistake that they made. They refuse to acknowledge the error, hiding behind their T&C’s - I cannot believe they are allowed to trade in this manner - completely dishonest and deceitful. A massive one to AVOID”

Helpful Report

Posted 1 week ago

“I got a second hand watch”

Helpful Report

Posted 1 month ago

“Avoid!! Purchased a watch from here on black friday i put this away until Christmas as it was a gift. Opened on Christmas day to try on and noticed the clasp was faulty cane loose and didnt fasten correctly. There was also a diamond missing on the face. Contacted customer services 3 times once on Christmas day with no response (now three weeks later). Ive since contacted a further two times and no response absolutely shocking company avoid at all costs!!”

Helpful Report

Posted 11 months ago

“Save your money and time. They are very unprofessional and sell pawn watches . You will know by visiting there webiste. They have carefully written terms and condition that would protect them when you try to return the refurbished watches. They are group of people selling watches from their homes. Dont even consider Watch2u to purchase anything.”

Helpful Report

Posted 1 year ago

“I ordered order number 1572748, a Casio watch gb200, expecting it to be brand new. However, upon receiving it, I discovered it was far from new. The Casio box seemed convincing, but when I opened it, the time was already set to UK time. That raised suspicions. Then, upon inspecting the watch, I noticed the same deceptive tactics I've seen on eBay and other websites - a tag hanging from the wrist strap, creating the illusion of newness. What really disappointed me was the absence of the screen protector cover, something that comes with all new Casio watches. It was clear that this watch had been used and resold, which is completely unacceptable. This experience shattered my trust and confidence in your company. It's disheartening for people like me, who already have reservations about online shopping due to scams and frauds, to encounter such deceit. Watches2u, it's time to stop cheating your customers. I will be sharing this review on Facebook and other social media platforms to ensure others are aware of this experience. Clean up your business practices and regain the trust of your customers.”

Helpful Report

Posted 1 year ago

“WATCH BROKE AFTER 3 MONTHS. IT HAS A 3 YEAR WARRANTY. THEY DON'T COVER THE BATTERY Or the bracelet etc IN SMALL PRINT!! GO ELSEWHERE.”

Helpful Report

Posted 1 year ago

“I believe the watch they sent me was not only the incorrect size and style I believe it to be a fake. I Purchase the same bulova style watch for myself because it's what I like. This watch isn't even remotely as shown in the photo and I would bet dollars to donuts it's a fake. Feels tinny weird markings on the back. Now comes the hassle of getting a return Authorization and refund. For those that got their watches right away this one took over 33 weeks to arrive good luck but I don't recommend this company”

Helpful Report

Posted 1 year ago

“Watches 2U is a Scam website. I was tricked with the bait and switch con game. I ordered Serengeti sunglasses . Worth $290 cad , the bait was the sunglasses. I received a cheap child watch worth $12 at the most . A watch you get a drug store for a child. That was the switch. Be warned.”

Helpful Report

Posted 1 year ago

“Wish I had read these reviews before purchasing my watch from this company. Watch did not work out of box . An embarrassing birthday present from my partner. Thought I had used this company before …. I hadn’t. Never had this problem for other online retailers. Not answered my email. Poor service. Never use them again.”

Helpful Report

Posted 2 years ago

“Received my watch next day. Very happy with it.Would recommend company.”

Helpful Report

Posted 2 years ago

“Great service. Pretty sure there are reviews on here from different companies because the reviews here are ridiculously bad compared to trustpilot and other independent places....a similar website to watches2u.com or a scam website with that name? Anyway I had a great experience.”

Helpful Report

Posted 2 years ago

“Just received my watch less than 48 hrs from ordering. Arrived in perfect condition, and half the price of my identical watch.”

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Posted 3 years ago

“Ordered a watch for birthday present but can't get them to acknowledge order or answer phone plus there discount code doesn't work very disappointed no way toget them to acknowledge order”

Helpful Report

Posted 3 years ago

“I ordered a watch and immediately canceled because it was cheaper in the states and I could get it quicker. They said they refunded my money $265. I waited 3 weeks still nothing. Contacted my bank as they said they refunded it the day I canceled and my bank said there is nothing pending and no refunds issued. This company is a scam. I wish I would have read the reviews here first. Reviews on their website are completely different.”

Helpful Report

Posted 3 years ago

“I recommend anyone EXCEPT watches2u I ordered a new dkny watch for my girlfriend for last Xmas. They shipped a faulty new watch to me, insisted I send back the watch from australia. They messaged me saying they would do a full refund as they couldn’t get hold of it anymore. I told them I was disappointed as I really wanted that watch so found it on another site and got it shipped. The original watch arrived at watches2u and they repaired it (scratched the back in the process) and shipped it back, telling me through the courier company that I have a parcel being sent. By this stage it was too late to stop the shipment and messages to them had them wash their hands of it saying “but you said you really wanted that watch”. So typical of non existent Uk customer service. It’s now feb and I am left with selling a second watch as they only offered a partial refund.”

Helpful Report

Posted 3 years ago

“Received a broken watch. Had to return it and was told it would be fully refunded. Bought same model from another company. They then repaired and sent back my original watch. Now will only partially refund my purchase.”

Helpful Report

Posted 3 years ago

“Waiting on a refund for having to bring my brand new watch to get a battery in the shop....then go back and collect it...in a pandemic....bought it to avoid shops in the first place, now they are ignoring my emails.”

Helpful Report

Posted 3 years ago

“Missing customer care, long delivery, no information”

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Posted 4 years ago

“They ripped me off and they are ignoring me. Listed there Item for 300 CAD and I paid 267.99 Pounds Sterling. When I emailed them about it they insisted that it’s the conversion of the currency. For the record 300 CAD IS 174 Pounds Sterling not 267.99. Ever since I mentioned that they stopped replying to my emails for a week now. Absolutely unacceptable and Hideous. unprofessional”

Helpful Report

Posted 4 years ago

Watches2U is rated 1.7 based on 70 reviews