Watches2U Reviews

Name: Watches2U
Address: PO Box 2041, Croydon
Rating: 1.71

1.7 Rating 73 Reviews

18 %

of reviewers recommend Watches2U

Company Reviews

Questions

Metrics

1.7

Based on 73 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

Phone:

0208 688 5748

Location:

PO Box 2041
Croydon
CR90 9JW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missing customer care, long delivery, no information”

Helpful Report

Posted 4 years ago

“They ripped me off and they are ignoring me. Listed there Item for 300 CAD and I paid 267.99 Pounds Sterling. When I emailed them about it they insisted that it’s the conversion of the currency. For the record 300 CAD IS 174 Pounds Sterling not 267.99. Ever since I mentioned that they stopped replying to my emails for a week now. Absolutely unacceptable and Hideous. unprofessional”

Watches2U 1 star review on 4th November 2020

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Posted 4 years ago

“I bought a watch for 200 euro and within a month broke . I returned the watch , and I sent them the proof but they refuse to respond or refund the money”

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Posted 4 years ago

“I purchased a watch April 14th. I never received it. I have called and sent a lot of emails... and they do not give an answer!! I want my money back! Do not buy in the page! 0% trustful!!!”

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Posted 4 years ago

“First time (and last for sure) I have used this Co. I ordered a simple 'Ice' brand watch for myself (I already own one - never a problem). I have been waiting indoors all day for it, finally when it comes I unpack it. It looks fine, then proceed to remove all the little tags. Then the small plastic disc between the winder and watch body and guess what : IT DOES NOT WORK. The second hand will not function, stuck. VERY Frustrating to say the least. I then have to go thru all the hassle of sending it back. Pathetic. You then have to print off a label: yep, my printer does not work now. You ask Watches2U to print & post a label and they cannot bcos :they are working from home'. Pathetic - no printer at their homes ? I now have to hunt around for a Printer and request a refund. I have a feeling the watch maybe a prior used one or worse maybe a fake watch. 'Caveat Emptor' - BUYER BEWARE OF THIS COMPANY. Very.”

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Posted 4 years ago

“Totally not recommending to order anything from them. They gonna just keep you money for week or two and cancel your order with no reason or word of explanation. After raising a ticket, they just shut the ticket stating everything goes fine by their side and it's just your own fault. Sick. This store is a e-market cancer. Shop after posting negative review starts to reply on them with lies. Totally no will by their side to solve the issue. Instead - they choose war path, with customer posting lies.”

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Posted 4 years ago

“Abysmal company. Good at selling and delivering quickly but absolutely dire if anything goes wrong. 5 month old Michael Kors watch died so contacted Watches2u who made it crystal clear they are not interested - they expect me to send the watch to the manufacturer myself otherwise if I send it to them (as Trading Standards & all legislation instructs) it will take an extra 4 - 6 weeks to get it repaired & that's on top of whatever time the repair takes. Now, they inform me that due to Corona lockdown manufacturer is not taking repairs for the foreseeable future and I should be patient and keep contacting them myself to ascertain when repairs will recommence. In short, they refuse to replace the watch and they refuse to manage a repair and they expect me to 'be patient' and arrange repairs myself, ie. they don't want to know!”

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Posted 4 years ago

“My watch broke after 10 months from the date of purchase. I demanded a replacement. Instead of replacing, the store unilaterally decided to repair the watch. They sent a prepaid return label. On the label, the sender address is incorrect. I wrote about this in support to correct the address. In response, we do not see a problem, send with the current label. Then correspondence and altercation began. Dumb tech support I have not seen. If something happens with the parcel and it is not delivered, then it must be returned to the sender. But how will she return to the sender if the sender’s address is incorrect?!?! Disgusting service! Order 960467, WS2TICKET066741”

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Posted 4 years ago

“I ordered a watch from Watches2U early December so I would receive it in time for christmas. Six days later I received an email from them saying my order has been cancelled as they are out of stock. I was then refunded less than I paid for it initially. After 3 emails, I am still yet to get a response back from them. Would not recommend this company.”

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Posted 5 years ago

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Posted 5 years ago

“Appalling service. Can’t call them. Live chat ruse and unhelpful. Took my money and no correspondence back. Suspect they are a scam site.”

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Posted 5 years ago

“Ordered two watches, they only sent one basically called a liar when I called immediately after I opened it! Doubt I will see the watch or a refund the customer service is appalling and not helpful. Steer clear!!”

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Posted 5 years ago

“A truly great company. They sent me the wrong watch. Of course now it's on me to send it back and wait another week to get my money back. They don't have this watch in stock anymore so it's my problem to find it elsewhere. I do not recommend this company with all my heart. Their service is a joke. It's better to choose a different seller - save time and effort.”

Helpful Report

Posted 5 years ago

“I wanted to recommend this shop, but finally I won't 😡, because... After few previous successful transactions, the most recent order was totally disappointment. Despite of information, that watch is available, from one week to another delivery had been postponing.. Even when I was asked by watches2u for a little more patience, I agreed to wait 10 days more, unfortunately nothing has changed.. after more than 2 weeks later I decided to cancel the order. So, no order, no solution, just promised refund.. Such things shouldn't happen, so I decided to warn every of you interested in buying here.. Unfortunately, the watch was for the gift for birthday, so time counts.. Funny thing, that I found same watch with better price in local shop, so happily I will have promised gift for my wife's birthday on time. Looks like it's lottery, if you get, what you bought.. :(”

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Posted 5 years ago

“Ordered three watches over 2 orders orders arrived next day cannot fault them”

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Posted 5 years ago

“useless , my order was cancelled because i pay by my card but want to be sended to different address, i don't understand why is day so big deal, just stupid. So in short there is no way to pay by any card because order will be cancelled.”

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Posted 5 years ago

“I thought it was trustful but I really get disappointed when the item I ordered took months and after all they told me that it was returned and they have refunded my account, unfortunately, I think they fooled me because I have not seen any refund credited to my card .”

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Posted 5 years ago

“BETRÜGERSEITE!!! Überweisen nicht das Geld komplett zurück, sodass man am Schluss drauf zahlt”

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Posted 5 years ago

“Do not use”

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Posted 5 years ago

“Terrible service, item came weeks late and damaged. Spoke with customer service and said it not their problem and got quite abusive. Would not use again.”

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Posted 5 years ago

Watches2U is rated 1.7 based on 73 reviews