Watches2U Reviews

Name: Watches2U
Address: PO Box 2041, Croydon
Rating: 1.72

1.7 Rating 74 Reviews

18 %

of reviewers recommend Watches2U

Company Reviews

Questions

Metrics

1.7

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

Phone:

0208 688 5748

Location:

PO Box 2041
Croydon
CR90 9JW

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Watches2U 1 star review on 4th November 2020

Moha

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally not recommending to order anything from them. They gonna just keep you money for week or two and cancel your order with no reason or word of explanation. After raising a ticket, they just shut the ticket stating everything goes fine by their side and it's just your own fault. Sick. This store is a e-market cancer. Shop after posting negative review starts to reply on them with lies. Totally no will by their side to solve the issue. Instead - they choose war path, with customer posting lies.”

Helpful Report

Posted 4 years ago

“Abysmal company. Good at selling and delivering quickly but absolutely dire if anything goes wrong. 5 month old Michael Kors watch died so contacted Watches2u who made it crystal clear they are not interested - they expect me to send the watch to the manufacturer myself otherwise if I send it to them (as Trading Standards & all legislation instructs) it will take an extra 4 - 6 weeks to get it repaired & that's on top of whatever time the repair takes. Now, they inform me that due to Corona lockdown manufacturer is not taking repairs for the foreseeable future and I should be patient and keep contacting them myself to ascertain when repairs will recommence. In short, they refuse to replace the watch and they refuse to manage a repair and they expect me to 'be patient' and arrange repairs myself, ie. they don't want to know!”

Helpful Report

Posted 5 years ago

“My watch broke after 10 months from the date of purchase. I demanded a replacement. Instead of replacing, the store unilaterally decided to repair the watch. They sent a prepaid return label. On the label, the sender address is incorrect. I wrote about this in support to correct the address. In response, we do not see a problem, send with the current label. Then correspondence and altercation began. Dumb tech support I have not seen. If something happens with the parcel and it is not delivered, then it must be returned to the sender. But how will she return to the sender if the sender’s address is incorrect?!?! Disgusting service! Order 960467, WS2TICKET066741”

Helpful Report

Posted 5 years ago

“I ordered a watch from Watches2U early December so I would receive it in time for christmas. Six days later I received an email from them saying my order has been cancelled as they are out of stock. I was then refunded less than I paid for it initially. After 3 emails, I am still yet to get a response back from them. Would not recommend this company.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Appalling service. Can’t call them. Live chat ruse and unhelpful. Took my money and no correspondence back. Suspect they are a scam site.”

Helpful Report

Posted 5 years ago

“Ordered two watches, they only sent one basically called a liar when I called immediately after I opened it! Doubt I will see the watch or a refund the customer service is appalling and not helpful. Steer clear!!”

Helpful Report

Posted 5 years ago

“A truly great company. They sent me the wrong watch. Of course now it's on me to send it back and wait another week to get my money back. They don't have this watch in stock anymore so it's my problem to find it elsewhere. I do not recommend this company with all my heart. Their service is a joke. It's better to choose a different seller - save time and effort.”

Helpful Report

Posted 5 years ago

“useless , my order was cancelled because i pay by my card but want to be sended to different address, i don't understand why is day so big deal, just stupid. So in short there is no way to pay by any card because order will be cancelled.”

Helpful Report

Posted 5 years ago

“I thought it was trustful but I really get disappointed when the item I ordered took months and after all they told me that it was returned and they have refunded my account, unfortunately, I think they fooled me because I have not seen any refund credited to my card .”

Helpful Report

Posted 5 years ago

“BETRÜGERSEITE!!! Überweisen nicht das Geld komplett zurück, sodass man am Schluss drauf zahlt”

Helpful Report

Posted 5 years ago

“Do not use”

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Posted 5 years ago

“Terrible service, item came weeks late and damaged. Spoke with customer service and said it not their problem and got quite abusive. Would not use again.”

Helpful Report

Posted 6 years ago

“I've been dealing with them quite few times (15-18 orders)to be honest but their customer service is like sand paper on the toilett - completely useless! That is a fact. In most of the cases i had to pay by paypal because their credit control is so stupid that each time it showed them that my details on debit card does not match. Once i had an explanation from cs that they been checking all orders manually, so get a hint how it might looks like. Every order placed and paid by card it's been cancelled on very next day and after i had to place an order again, very annoying process. But with last order i have lost my temper as it's unbelievable how s...d they are even if they are able to check order history where is always same address with same card paid (alternatively by paypal if i had to ) but nooo i was still for them "a possible fraud" so in other words i feel that i'm treated like s..t. and as a returning customer (not anymore), not worth to deal with them. I was thinking to contact ceo as their employee are ruining business but why should i care? Get a life...”

Helpful Report

Posted 6 years ago

“I wish I could give them -5 stars... I was so disappointed with this company. Their customer service was horrible and made me really upset and angry. My parcel got missing but their attitude was like ‘Not a my problem. Really annoyed, why you keep calling us.’ It took so long to deal with this case, and I have to contact them so many times to get my money back. It was such a pain to deal! I truly recommend to use just chain watch shops or department store you can trust! I tried to save couple of pounds but NOT WORTH IT AT ALL. Trust me!”

Helpful Report

Posted 6 years ago

“Scam, avoid at all cost. They cancelled the order more than a week after confirming the order due to ' stock unavailaiblity'. Whicn means they sell you an item and take your money, then they find out they dont have it in stock!! One monst passed, and Im still chasing for a refund. They say they refunded me but still failing to provide any proof of the refund so I can follow it up with the bank. The customer support team is so rude, they asked me to use the auto order cancellation email as a proof of refund!!”

Helpful Report

Posted 6 years ago

“they promise to ship by end of business that day. rubbish. im waiting 8 days and still no confirmation on delivery. i bought this as a gift on the strength of their claim to ship that day. emails dont work cos they say that amazon couriers will ship and they have no control over it. if you need it in a hurry stay away....”

Helpful Report

Posted 6 years ago

“Purchased a heavily discounted Krug Baumen watch. Which had a fake RRP of over £800, so was expecting a quality timepiece, but what I received was a watch in a very cheap plastic case the watch is very poor quality and should sell for no more than £10. Watches2U are very misleading, this really is a scam making people think they are buying a high end £800+ watch for around £50. Really don't know how they are getting away with this. Have reported to trading standards and the Advertising Standards Authority (ASA) since this is very misleading and illegal. Wachtes2U are also very rude on the telephone, telling me what do you expect for the price? and basically admitting RRP is over inflated and fake. Watches2U should not be allowed to trade. The RRP on these watches is fake!!!!”

Helpful Report

Posted 7 years ago

“Ignoring emails they don't want to reply... what a service...”

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Posted 7 years ago

“Do not buy from them. I bought a watch as a Christmas present looked fine on inspection, but is not working.they refuse to refund or replace as I am outside the return period by a few days. In my view repairing a brand new unworn watch is not acceptable. Check your watch very carefully if you decide to buy.”

Helpful Report

Posted 7 years ago

Watches2U is rated 1.7 based on 74 reviews