“I have been waiting over a year for the stone pebbles to go with the Granite Yin Yan solar water feature. Covid was original feasible excuse - but since stones and pebbles become available everywhere at the beginning of this year I have been fobbed off with excuses and refused any money refund as they are 'complimentary" .
Their support is useless and condescending.
They haven't responded to my last e-mail chasing the stones up -
Domt deal with them, they are useless”
“Bad customer service - poor warranty!
In June, 2017, I ordered a blue, cascading terracotta water feature from this company. The solar panel didn't work, so the company replaced it. It looked good and worked very well. Three days ago, when the weather in St Andrews was excellent, I took the Winter cover off the water feature to find that the large bottom container had broken into 3 parts. The company claim a 2 year warranty on their products, so I contacted them for a replacement to be told that not only did they not have any spare blue bowls but their warranty does not cover frost damage. One would have thought that terracotta was frost resistant, because it certainly hasn't been a hard Winter here, but since most of their products are destined for the garden, it seems crazy that frost is not covered by their "2 year warranty." What is the warranty for? Be warned and do not buy products from this company if they are likely to be hit by frost. Our feature was even covered for heavens sake and did not contain water, since we had emptied it for the Winter. Be warned!
Malcolm M. Mitchell.
St Andrews.”
“Bad customer service - poor warranty!
In June, 2017, I ordered a blue, cascading terracotta water feature from this company. The solar panel didn't work, so the company replaced it. It looked good and worked very well. Three days ago, when the weather in St Andrews was excellent, I took the Winter cover off the water feature to find that the large bottom container had broken into 3 parts. The company claim a 2 year warranty on their products, so I contacted them for a replacement to be told that not only did they not have any spare blue bowls but their warranty does not cover frost damage. One would have thought that terracotta was frost resistant, because it certainly hasn't been a hard Winter here, but since most of their products are destined for the garden, it seems crazy that frost is not covered by their "2 year warranty." What is the warranty for? Be warned and do not buy products from this company if they are likely to be hit by frost. Our feature was even covered for heavens sake and did not contain water, since we had emptied it for the Winter. Be warned!
Malcolm M. Mitchell.
St Andrews.”
