“This is possibly the worst company I have ever purchased from. I have had nothing but issues with trying to get my order (over 15 weeks), then once I had a sense of humour failure and cancelled I then had to continually call regarding a refund and the collection of part of the delivery. If you value your money and your time I wouldn’t touch them with a barge pole!”
“Everything went wrong.
Deliveries turning up unannounced. Deliveries turning up with incorrect product. Replacement turns up a month later and its wrong again. Had to take three days off work to facilitate the deliveries. They have had £1600 of mine since October and its now January and I still don't have my summerhouse.
Also, they have a customerservice policy of 'we cannot make outbound calls' so you sit on hold for 15 mins before you get to speak to anyone. Frustrating.
Promised a management callback, and its still not happened three days later.”
“i purchased nearly a month ago a corner sofa 700 pounds with no legs i constantly emailed and called still have no legs! looks rubbish thanks for that never using this company again ignorant and unprofessional i have taken it up with paypal!”
“Disgrace. Ordered a single bed for my spare room, it fell apart (faulty) base. Been trying to get a return and refund, customer services really useless keep having to chase this up!”
“They canceled my order after several days and gave no reason. Several days later an email saying that third party security checks had failed and that my money will be back with me soon. I still have not received my refund. so i'm out almost £200 and no bed :(”
“Ordered my furniture at the end of September, some faulty items which we informed them about the day after, started of not bad with them replying to emails, but took two months for us to have to get them to collect the furniture and give a full refund,they state on their email we aim to reply in 72hours, more like 720 hours and they only seem to work on customer service emails after 9pm in the evening, absolutely shocking customer service,would never order again from them, a lot of hassle , we only wanted replacement parts to begin with,”
“i ordered 10 cases of dog food they sent me only 1 called them and they said it was for 10 cans of dog food. i paid 8.20 per can when i can get a can from wal-mart for .47 each ,
does that make this company one you will do business with , only if you are a fool .”
“I have never dealt with such a disgraceful outfit. They sent a damaged product. They never answer the phone . A Debra promised a new top. I have had to pay a carpenter at a huge cost to try and repair the damage.DO NOT BUY FROM THIS FIRM.”
“This is an awful company. I ordered in October and still don't have my item which is part of a gift for my granddaughter. They do not reply to contact messages. I cannot get a reply on the phone.
I will NEVER use them again and I will warn others against them.”
“At present I'm trying to get ANY form of contact from the Customer Service Dept. of World Stores. 5 phone calls to a recording machine ,that has obviously had it's message recorded from some woman in the other room. In excess of 9 minutes on each call . Facebook message ' instantly replied to' their words Not mine . I'll have to find the definition of instantly again
Tried to submit an email . No good, because you need an order number to complete the form.So if you don't got an order no. sent ,you're in a Catch 22 situation Worst than 3rd”
“WORLD STORES - ANOTHER IGNORED CUSTOMER
According to a BBC report 20/11/03,this company is actually apparently a ‘dropship’ venture, fronting 76 niche retail sites, mainly selling large items for the home and garden,’
including = Bedroomworld * Cagesworld * Doorsworld *Garden furniture world * Shedworld * Mattressesworld *Officesupermarket * Sofasworld. - and is part of Globe Online Limited, owned by the Dunelm group.
Others have noted that phoning is a sick joke as, with complaints, one is kept on hold whilst being connected to an operator (do they exist?) with a countdown of those callers in front of you - and eventually, after literally hours, have to hang up. As our calls are free, I tried this and gave up after 90 minutes!
My original complaint was with the order of a lift-up King size bed having delivery problems and then faulty pistons. Many weeks of waiting and ‘put-offs’ finally replaced these – but, after bed only being raised three times one of these failed. My latest email to them on 13/11/2017 was in the form of a 'complaint process diary', as follows:-
My latest email to them
SEPT 6
ORIGINAL CURRENT COMPLAINT. RESPONSE, IMMEDIATE (AUTOMATED) NOTE – ‘ We've raised a new customer ticket (1255086) for you.’
SEPT 15
EMAILED, COMPLAINING ABOUT NO FURTHER RESPONSE AND RECEIVE IMMEDIATE (AUTOMATED) NOTE - ‘’We've raised a new customer ticket (1266580) for you.’
SEPT 22.
AFTER ADDING OWN CRITICAL COMMENTS ABOUT SITUATION TO MANY, MANY OTHERS ONLINE, RECEIVE WORLD STORES REQUEST FOR PICTURES OF PROBLEM - FROM ‘SOCIAL MEDIA/ESCALATION SPECIALIST’.
SEPT24.
REPLY WITH REQUESTED PICTURES AND RECEIVE – ‘Your request (1274602) has been updated.’
OCT 10 EMAIL COMPLAINING ABOUT LACK OF ANY FURTHER RESPONSE AND RECEIVE - ‘Your request (1274602) has been updated.’
OCT 31
EMAIL AGAIN COMPLAINING ABOUT NON-RESPONSE, AND RECEIVE ‘Your request (1274602) has been updated.’
NOV 13
EMAIL WITH CRITICAL DESCRIPTION OF WORLD STORES ‘TERMS OF BUSINESS-?’ (DETAILING ABOVE LIST OF ‘RESPONSES’) AND WONDERING IF BY POSTING THIS ONLINE WHETHER THERE WILL AGAIN BE ANY (POINTLESS) RESPONSE FROM THEM - BEFORE TAKING MATTER UP WITH TRADING STANDARDS. AS USUAL, IMMEDIATELY RECEIVE AUTO-RESPONSE – ‘Your request (1274602) has been updated.’
(No further response - and do I expect any?)”
“we ordered a sofa.... Twice the wrong sofa one was sent had time of work for every delivery, eventually got the one ordered which was terrible material and solid as board to sit on, customer services never pick up the phone after so many emails I was able to ask for a refund but then 7 working days later they hadn't refunded so again I was chasing after them for my money. eventually got it but after all the trouble I will never use this company again.”
“I CANT BELIVE HOW WRONG ONE COMPANY CAN GET IT !!
Small garden shed , 1st tried to del damaged and wrong item , del a week later , panels are ALL the wrong size , Wood is wet in the Core and doors don’t fit !! How VERY SINGLE SIZED PANEL AND ROOF COULD BE EACH SIZED AND CUT WRONLY !!! UNBELIEVABLE CUSTOMER SERVICE IS THE WORST IVE COME ACROSS !! Don’t call you back , don’t answer emails !!
DONT BUY ANYTHING FROM THIS COMPANY !!!!”
“I feel my problems with this essentially dishonest company are the same as all the other reviews ... ignored phone calls , telling you any old thing to get you off the phone , no intention of a delivery . I would just say. DO NOT USE THiS COMPANY”
“Ordered a sofa. Paid £10 for select day delivery three days after order so £10 for standard delivery. It didnt come, this was saturday. So you would think £600 for the sofa and £10 delivery on top of that they would get it to me on monday, no they dont deliver to my area on monday ? So i select a day pay for it you dont get it to me so you wont try get it to me asap?
The sofa arrived tuesday damaged!
Then I wait till the saturday for a replacement. So basically £10 for the saturday after i ordered it for?
I had to ask for a good will gesture. Yeah after all that.
So they give me either £66 back or in a voucher and like an idiot I chose the voucher
Ordered another product from them with it. It didnt arrive. I got no contact from them about it.
Email after email after email and nothing. Wrote a review and they replied to it so they can look good. But they didnt contact me or arrange anything or try to sort the mess and shocking service I have had.
Cut long story short.
Never got the item and they have said they cancel order for me as requested.
But, oh yeah get this.
THEY STILL HAVE MY MONEY AND DONT REPLY ANYMORE
This company along with all its smaller ones have nothing but bad reviews and all the good ones are obviously fake. There are even loads of disscusions and complaints on every website forum review website out there. Legal action needs to be taken.”
“1 star is generous.
I spent 5 1 hour calls to them, due to being on hold for at least 50 minutes each time as they delivered half of a corner sofa in the wrong colour.
They gave 1 date to collect and re-deliver then told me the day before they couldn't do it so I selected another date.
At this point I didn't trust them so I called them again to double check and I was right, they had not even noted down the new date for collection and re-delivery.
I then got a confirmation email for the new date for collection and re-delivery after insisting the man sent this to me before I hung up.
Half an hour later I got an email saying the sofa was now out of stock!
I asked for a 50% refund to leave the sofa as it is as it was causing me so much stress, money on calling and time. They agreed but then didn't refund me until another 2, 1 hour calls over the next couple of days.
I spent around 5 hours on hold to World Stores.
NEVER AGAIN.”
“Ordered next day delivery for a pair of dining room chairs. Nothing arrived.Became concerned when I tried to track my order I was unable to do so as there was an error with the order code I had been given.
No one answers the phones, automated responsive is obviously on repeat as for each time I tried to call (at least10) I was told due to high call volumes I was 3rd in line.
Contacted my bank to get money back. Do not be taken in by their professional website and buy elsewhere!”
“Ordered next day deliver on bedroom furnature. On the day had a text that say they encountered carrier problems and local carrier would be in touch. Nothing!! Absolutely nothing, they don't answer their phones, automated response to emails saying they are experiencing a high volume of customer enquiries every time I tried X 4.
Totally disgusted and should have read reviews first.
I have approached my bank to get our money back. DO NOT buy from these cowboys. They should not be allowed to trade.”
