“Knowledgeable telephone support and great customer service - sending part of the order in advance as plumber waiting. Follow up part swiftly despatched when it arrived in warehouse. Cant complain about any aspect of Sanctuary Bathrooms and whilst the order was placed online, it was a real pleasure to speak to a real person who knew their stuff when I needed to.”
“The initial service was extremely professional, and when reporting a fault the replacement was issued quickly, but when trying to return the faulty goods, the service was extremely poor. I have spoken to 3 people and all 3 have stated they would action the necessary paperwork, immediately (3 consecutive days and still waiting).”
“Great company that delivered on time. They contacted me before delivery and gave me a 2 hour time slot. When I called them they were prompt in calling me back with the info needed. The only criticism is that the delivery arrived in some anonymous boxes with a very uninformative delivery note, so I had to open it all to confirm it was there. That meant me holding the delivery driver up. A small thing considering other companies have been truly atrocious during this project”
“Staff were friendly and very helpful on the phone. Delivery was very prompt. Just one small problem, which was one of the items was missing from it's bag the fixing brackets for the shower slide rail, making it impossible to fix to the wall. However, after a quick phone call, this issue was quickly resolved and a replacement sent out without any fuss. Would use again as overall experience was very good.”
“Reasonable price, but first item was damaged then the replacement was late as a result it delayed my job and cost me money. So many online retailers fail with shocking logistics.”
“Brilliant I called them for stock information Placed order for my Hudson & Reed industrial look wet room screens and they delivered early next day couldn’t get a quicker services amazing . First time I’ve shopped with them but it won’t be the last . Would recommend without hesitation.”
“Good prices, great service and available on the phone to discuss needs. Delivered when they said they would. Products arrived in perfect condition. I recommend this company. They are trustworthy.”
“Goods received as described. Delivered earlier than expected which was a nice surprise. Carefuly, but not 'over-packaged' and most of packaging can be either recycled or used again. Courteous and helpful response when I had a query about the product.”
