“Really efficient ordering process, a courtesy call ahead of delivery , and delivery exactly when they said it would be. Doesn’t get much better than that - thank you”
“Item arrived in good order and item was reasonable priced. Communication through phone is excellent, however online communication (email) is a bit lacking such as no confirmation of order change and no delivery details; an email the day before delivery would be convenient.”
“Spoke to Sanctuary Bathrooms over the phone to check details of a particular product. The chap on the phone was very helpful and knew his product range well. Went on to place order online and it arrived on time and in good condition. Product was a fair price and they have been easy to deal with so far.”
“First time shopping with Sanctuary Bathrooms and I'm delighted to say the experience was very positive. I was a little hesitant placing an order for bathroom ware and a shower enclosure, however I needn't have been, Tom was on hand to answer my queries, the delivery was easy to arrange and thankfully all items were delivered without any damage. I'll be placing a follow up order for the next bathroom project shortly. Thank you!”
“WOW..........A really helpful company. I placed one order and then a second when another company let me down. The staff were great , sourced my remaining items and delivered quickly as I had a plumber due to fit the bathroom. I had an item missing from my first order. This was sent with my next delivery . I found the staff friendly and human. They really got me out of a pickle...............Thank You I would recommend to friends and family without hesitation.”
“Really good customer service. I phoned to check on my order and was told the sink was out of stock for the vanity unit i'd purchased. They arranged to swap it with a more expensive version without any additional cost to me, and got it delivered the next day. Could do with being more pro-active from a communication point of view after the order is placed but once contacted, they were very good. I dealt with James Roberts who was very helpful.”
“Everything was delivered as agreed. There was an issue with trim being damaged once opened. This was rectified to my satisfaction straight away. Instructions for trim fitting, to legs, of shower tray are vague, but I worked them out in the end after trial and error. Instructions could be clearer to be honest. The product looks quality and is. Client extremely pleased with the style and fitting.”
