“I had 2 parcels collected to be returned to The Range... (ZDBWKT007500). The courier failed to turn up twice and on attempt number 3 have scanned one of my parcels but the second (a 7foot parcel) has gone astray....I was promised a call back from their escalation team last Wednesday (23rd) and still waiting. They were to send a two man collection due to the size and weight but a guy turned up at 7.30pm on his own with his girlfriend in his van. Darlington Depo. Seriously considering reporting this as a theft to the police as I can’t even speak to my local depo as nobody ever answers the call... The Range have made investigation (apparently) and maintain only one parcel has been validated. Parcel of that size do not go missing! Please do not use them!”
“This company is a big mistake! Does not deserve even 1 star.
I have received an email that my parcel has to be delivered between 17 - 18 of January. I had a call from XDP on Friday afternoon and they ask me whether it is ok if they will deliver a parcel to me the next day (Saturday). I have been waiting the whole day and nobody come. Nobody informed me they are not going to come on Saturday. The parcel didn't come on Monday as well. I made a call to XDP customer service and they guaranteed it will be delivered the next day. Now we have nearly a week from the day the parcel had to be delivered and still have not received anything. I can still see that my Parcel is at the depot when using the reference number. Avoid this company if you want to have your products to be delivered on time or even if you want to see your product at all.”
“Awful service should have delivered on Saturday. Waited in all day nothing. Emailed them and they cannot give you a time frame when they can deliver so took a day off work & rearranged. Confirmed with them the date via email, I was then contacted by the company I ordered the bed through that they were delivering today (Wednesday) between 2.24- 4.24 emailed xdp who again confirmed that they would deliver Friday. At 10pm on Wednesday I get a phone call to say they are 10 mins away, after getting me out of bed the driver couldn’t find my address no one has had a problem before, sat nav takes you to the front door. The packaging was ripped open on one of the boxes with part of the items bent. Needless to say very unhappy. DO NOT USE THIS COMPANY”
“Disgraceful service. I received a text yesterday to advise that my goods would be delivered between 2:36 and 4:36pm. I took the afternoon off as leave, waited in and heard nothing. No delivery. At around 5:15pm I called and was told they were on their way. Rearranged school pick ups and still nothing. After me calling today, there was no apology but just told they have 3 days in which to deliver and they cannot tell me when this will be appalling and rude! Do not use this company. Very unreliable. What a wasted half a day leave.”
“Absolutely shocking company. Tried theee times to deliver, first time there was no contact from XDP so no one was in. Not ideal, but fair enough. Second attempt arranged and I told them we would be in and to phone if any issues. My wife waited in and the driver just posted a note saying ‘we tried to deliver...’ through the door, no knock (dog would have heard, always does), no phone call, just left. Then rearranged to deliver to my office as that is always manned. They were actually in the building, couldn’t see anyone from our office, didn’t bother to ask at the reception window of the other firm who work there, and just drove off.
Absolutely shocking customer service, one phone call from the driver to me on any of the three ‘attempts’ would have sorted the issue. Particularly annoying on the last try as they knew there had been problems. Avoid, avoid, avoid!”
“I ordered a bed that cod were due to deliver, they attempted to deliver when we were out and out a note through the door asking us to arrange delivery with them which we did, however they did not turn up, when we rang again they stated that they had sent it back to the seller. I was then charged £25 by the company as XP’s has charged them this. Do stated that had tried to deliver the bed theee times, thy did not turn up when we arranged and no card has been put through our letter box other than the first one.
I have been told nothing but lies and they will just tell me to take it up with he bed company who want me to take it up with the courier.
Please do not use as you run the risk of being charged for nothing!!”
“DISGRACE,I agree with all other unsatisfied customers,ordered a table from eBay,it arrived at their depot on the 30th dec,followed tracking it was due for delivery on the7th,/9th on the 7th up pops exception fail??,waited till the 9th,then I got in contact with xdp,was told the van had broken down!!!and my delivery was due out on the 10th,another wasted day,surprise surprise,didn't show,called their motherwell office,first thing,everything is in hand,waiting for management to singn it out,will call me back,waited till afternoon,I call again management just received email 10mins ago,they would let me know,by this time iwas getting
Angry,I hung up on them was fed up listening to lies, late afternoon I called again and asked to speak to management,was put through eventually,latest story was that their warehouse had caught fire,and they didn't know what had been damaged,very surprised that nobody else had thought to tell me this,called head office today14th ,they didn't know nothing,was advised to reorder,
Hopefully the seller don't use this company again,A COMPLETE WASTE OF TIME,FULL OF EXCUSES”
“Parcel should have come Tuesday then Thursday then Friday still not here now they can’t find so as my goods that I’ve paid for have gone missing will have to ring police
They don’t answer questions / emails or ring you back when they say they will
ZDBQRW025021 waste of space”
“Simply the worst delivery service I have ever experienced. Poor Comm's, a stinking attitude and rude staff. The delivery managers and drivers barely speak English.
After confronting the issue the helpline staff admitted that my parcel had been on the wrong route but they had still been marking the tracking information as delivery attempted. i received my goods in the end but it felt that it was more by luck than a professional courier service.
This company is a joke. They might be cheap but if you read the comments posted here and still use them you will regret it.”
“Pretty rude service. Get provided short notice of upcoming delivery (2 hours). Try to call the driver and email the depot. Get no response from this. Follow up with another call the following day and driver said there has been no attempt to contact them and now saying he's not sure when delivery will be possible. Think they have forgotten they are being paid to provide a service”
“I have been waiting for a delivery for five days it has just remained in their depot.No attempt to deliver and not answered emails either.Paid for next day delivery.”
“Poor Communication
After receiving delivery confirmation on Wednesday that my package was going to be delivered the next day between 10:45 and 12:45 I took the day off.
At 15:00 after trying to call through multiple times I was told that someone would get back to me. After which I received a voicemail at 16:50 telling me that the lorry had been in a road traffic accident and that my delivery would be back out the next day. So I took another day off work and waited patiently. Until at 14:00 I managed to get through, again after trying multiple times to find out that they don't have the lorry back and it isn't clear that they have any idea when they might be able to deliver the package.
I appreciate these things happen, however I received no proactive communication at all from XDP and would suggest people search for a more reliable and proactive courier.”
“Worst delivery experience ever. Ordered an item on ebay. The driver eventually rocked up at 8:30pm. He dumped the item on my doorstep. He refused to help me move the large item to the back of my house. He refused to give me his name. Dodgy dodgy company. AVOID!!!”
“Utterly, utterly dire. XDP are the absolute worst logistics firm I've ever dealt with and one star is one too many.
Waiting for a delivery from Wayfair, with a delivery day organised with XPD. I asked them to confirm this date and a time range as I need to take time off work, however no confirmation comes through so I don't take time off work and attempt to contact them to rearrange delivery. I get home to find a blank card with no tracking number, and have to call the main number multiple times to attempt a redelivery. They eventually say they'll have to email the local depot on my behalf as they can't get through on the phone.
This morning at 08:32 I receive a text from XDP saying my delivery will be with me before11:55am, short notice so my wife waits in for the delivery. At 12:11 I receive an email from XDP telling me an attempt was just made to deliver so I urgently call the mobile number provided hoping to rearrange with the driver.
Staff member at local depot cuts me off, rudely dismissing me and saying nothing is in the area today and I must be wrong, denies that XDP sent me a message and it must be from someone else. Staff member keeps disputing my claims and refusing to answer until the supervisor takes over, also refuses to acknowledge I've been sent messages and is incredibly rude, suggesting I don't know the difference between a Tuesday and a Thursday. Supervisor just keeps saying this whole thing is my fault and I should have waited in for an entire day without confirmation the delivery is coming, but then says she's checked her systems and claims I was sent the text and email on Tuesday but they must have been delayed getting to me for two days. Supervisor then blames IT department and claims their systems crashed this morning.
I've checked the tracking service which confirms the text message was sent out to me today but the depot staff dispute what is there on their own system and are instead calling me a liar. I know things happen with logistics and mistakes happen, and I would have accepted this if the staff hadn't been so rude and abrupt, making me out to be stupid, a liar and putting all of the blame on me. An absolute shambles, the entire firm. Expect the very worst level of service from all levels of this company.”
“This is the worst delivery company i have ever use. Waiting for ordered goods for days, and all i can here from depa is ,they don't have contact with driver. Funny enough after i mention about calling police as i assume driver stolen goods if he do not answer his phone for 3 days, but after 10 minutes i receive email with information he just arrive to depo and he have my parcel (yupi) . But he has lie (or someone in depo) ge was trying to deliver but there was no one here (3 days on van and one attempt to deliver) But unlucky (for them) this is yard with at least 20 people here between 8am and 6pm. So This company is no more, they are worst delivery company of all,”
“WARNING: You are unlikely to get a text which specifies delivery day or time- disappointing!
Requested a specified day of delivery but this was not honoured and therefore we had a refund from the product supplier.
We were told by the product supplier we would have a text specifying a delivery time the day before but we did not receive this. However the delivery driver called when he was outside my property and said he would come back in 30 minutes (enough time for me to get home from work). The weight of the delivery was 180kg and only 1 delivery driver was delivering it which has to be a H&S issue. The reason they have three stars is due to the flexibility of the delivery driver Rob otherwise I would have scored much less. Thank you to Rob for being so helpful and accommodating.”
