“If I could give 0 stars would. What a joke!!
They attempted delivery on a day specifically noted not suitable and then sent my goods back to the supplier without telling me. We waste a day waiting for the delivery on the day that had actually been agreed two days after my goods had been sent back, oblivious to the fact they wouldn't be arriving.
The communication from this company is severely lacking in every way possible - I'm sure they are all very nice people but the service as a whole is shocking. I wish I had a say in who my supplier use but unfortunately this is not the case, as I certainly wouldn't use XDP by choice.
A email was given to me to send a complaint to, but lo and behold it has come back as unrecognized.
Apparently, they sent my blind back to the supplier last Wednesday (25th July), despite being made aware that it was to be re-delivered - I understand the stockbridge warehouse manager was away for a few days so no one bothered to check these instructions). I wonder if they can explain then, why it still hasn't arrived back with the supplier? 10 days? Really?!!
I have also now been made aware that they send goods back in bulk, so wait until they have enough to send back together? So actually, despite what the agents are telling me, my blind has probably been sat in the warehouse all this time and they told a big fat lie that my blind had been sent back.
I have lost all patience with this company, thank fully the supplier will not be using them to re-deliver my goods once they finally arrive back.
DISGUSTING Company, I can understand that it may be down to just a few bad egg employees but if XDP are the type of business who think this kind of example is ok and who are willing to employee these people, they should absolutely not be trading.
I will be taking this further now as this is absolutely unacceptable.”
“Waited all day for delivery which should have arrived before 11am. No response from company. I thought no Aldi should find a different delivery company as this one is unreliable.”
“DRIVER WOULD NOT DELIVER ITEM IN A LIFT AND ALONG A CORRIDOR IN FLATS, SAYING NOT ENOUGH TIME TO DO THIS. RETURNED LATER AND NEEDED ASSISTANCE WHICH WASN'T AVAILABLE.(IF IT'S A 2 MAN DEL, WHY PUT IT ON A 1 MAN) HAD TO CANCEL ORDER.
PHONED AND EMAILED COMPANY...NO RESPONSE AT ALL.
TERRIBLE SERVICE. WHY THE RANGE USE THIS COMPANY I DO NOT KNOW.
WOULD GIVE IT 0 STAR IF WAS POSSIBLE”
“Waited 2 days for a delivery that didn’t show. Still waiting! Received a text & email stating when it’ll arrive and it is yet to be delivered. Contacted customer services and they informed me a card and attempted delivery were made. (I was home 2 days waiting for it, nobody showed and no card.) unprofessional and do not use this company. Worse ones I e come across!”
“Do not use these people! Supposed to deliver within a 2 hour window am Monday, this came and went. Received a text saying delivery between 8am and5 pm, again came and went. After many phone calls, was told on Wednesday that I could collect it myself(it's a 57kg box which is a 2 man job!), then he asked me if I wanted it delivered that day. Finally received the item, and it was damaged, so I've got to go through all this again”
“This company are a joke been waiting from the 10th July for a delivery which still has not arrived.then they tell you there is only 1 delivery day to your area you get a different story every time you phone .then they tell you to get a refund if you are not happy .what a way to run a business.”
“Unlike other reviews, they did answer the phone and gave me a clear update. They also responded very quickly to emails and gave accurate information. Finally, their tracking gave me precise information, including a 2 hour window.”
“I would give no stars but you cannot on this. God awful company. Said they were delivering Monday, gave a time, no show. Shows everything back in 518 depot which I am told is Bridgend. No answer to numerous calls, no messages or emails returned. I wonder if they have gone bust.”
“Fantastic service no complaints atall turned up when they said they would and took furniture up a flight of stairs with no problems atall both drivers very polite and even had a laugh with them thankyou very much will use again”
“Absolutely Terrible. As a £70k account customers, we have had to drop them for failing to collect our customers parcels, I know others have the same problem and have diverted services to other carriers. Very disappointing!”
“DO NOT USE!!! Chose delivery day and was given a slot of between 12 and 2, waited and nothing arrived, checked tracking system and item said carded at 11.45. have been home all day!! Called customer services and they said driver took photo of house and left card as tried to deliver. The driver has LIED!! He took a photo of a large thatched house which has the number 60 on, this is not my house or any house in my area! Customer services recognised that he lied but would not arrange for a weekend delivery. I spoke to the depot and was told that driver had finished for the day and item cant be sent today, have to call back at 11 tomorrow to rearrange. Called ALDI to cancel order and get full refund, shocking service by XDP!!!!”
