“Waited 2 days for a delivery that didn’t show. Still waiting! Received a text & email stating when it’ll arrive and it is yet to be delivered. Contacted customer services and they informed me a card and attempted delivery were made. (I was home 2 days waiting for it, nobody showed and no card.) unprofessional and do not use this company. Worse ones I e come across!”
“Do not use these people! Supposed to deliver within a 2 hour window am Monday, this came and went. Received a text saying delivery between 8am and5 pm, again came and went. After many phone calls, was told on Wednesday that I could collect it myself(it's a 57kg box which is a 2 man job!), then he asked me if I wanted it delivered that day. Finally received the item, and it was damaged, so I've got to go through all this again”
“This company are a joke been waiting from the 10th July for a delivery which still has not arrived.then they tell you there is only 1 delivery day to your area you get a different story every time you phone .then they tell you to get a refund if you are not happy .what a way to run a business.”
“Unlike other reviews, they did answer the phone and gave me a clear update. They also responded very quickly to emails and gave accurate information. Finally, their tracking gave me precise information, including a 2 hour window.”
“I would give no stars but you cannot on this. God awful company. Said they were delivering Monday, gave a time, no show. Shows everything back in 518 depot which I am told is Bridgend. No answer to numerous calls, no messages or emails returned. I wonder if they have gone bust.”
“Fantastic service no complaints atall turned up when they said they would and took furniture up a flight of stairs with no problems atall both drivers very polite and even had a laugh with them thankyou very much will use again”
“Absolutely Terrible. As a £70k account customers, we have had to drop them for failing to collect our customers parcels, I know others have the same problem and have diverted services to other carriers. Very disappointing!”
“DO NOT USE!!! Chose delivery day and was given a slot of between 12 and 2, waited and nothing arrived, checked tracking system and item said carded at 11.45. have been home all day!! Called customer services and they said driver took photo of house and left card as tried to deliver. The driver has LIED!! He took a photo of a large thatched house which has the number 60 on, this is not my house or any house in my area! Customer services recognised that he lied but would not arrange for a weekend delivery. I spoke to the depot and was told that driver had finished for the day and item cant be sent today, have to call back at 11 tomorrow to rearrange. Called ALDI to cancel order and get full refund, shocking service by XDP!!!!”
“I would rate it zero if I could.
The worst possible courier I have ever come across. Delivered product first time saying they left “delivery card” (they didn’t). Contact them to reschedule time but they “failed to tell driver” and redelivered items when j wasn’t in. They sent the product back to the seller who kindly sent out another product. They then tell me they will deliver on a specific date and time slot. Wait for 2 hours after the time slot and there was still no delivery. Item was never redelivered and I still have no product. I emailed and rang them numerous times to try and get the parcel delivered but they were constantly busy or generally unhelpful over the phone.
Honestly the worst possible company. I never give negative reviews but their service was so bad that I felt the need to do this. DO NOT USE THIS SERVICE (if you can even call it one).”
“Don’t use their service.
They failed to deliver 2 times. Second time they lost the product (over 150 pounds) but claimed that it was still going to be delivered.
Their customer service is beyond appalling and there is no sense of teamwork within the company.
Do not use if you want a stress free delivery process.”
“Had my delivery in their depot for 3 weeks. Lost and found it numerous times and to date have still NOT DELIVERED.
Lots of excuses and no help. Only given 1 star as you can give zero, but they are AWFUL! AVOID them at ALL COSTS!!!!!!!!!!!!”
