“Missing parcels for 3 weeks and the only way to deal with company is via webchat. No phone based customer service. After hour on line waiting (as was in queue) representatives response was not out problem talk to company you brought from and disconnected chat, no chance to even ask another question. Appalling service and hope never have to use again. Used by Aldi for large item delivery.”
“I was notified this morning that my 3 items of furniture would be delivered today, emailed Xdp to say I would not be in and suggested 4 alternative days. Arrived home to find that my furniture had been left outside my house. I tried to complain to them only to be told that the complaint could not come from me, but only from the furniture company as they are the client.”
“Absolutely joke , I was told parcel would arrive Saturday 8.57 -11.75 did not arrive told Monday still at depot would arrive Tuesday between 1.32 & 3.32 .. still did not arrive contacted company I bought items off who advise I would get a call from delivery company & item would arrive today Wednesday , item not arrived after an hour on live chat advised still at depot but can’t give a reason why & to contact person I bought item off , who advised they have asked company to ring me and yes still waiting for call , with no items stressed out and still on roundabout 😡”
“Having read the reviews was nervous about my delivery. However delivery was made at the time stated. Was not in and driver called to ask where he should leave my parcel. Driver was friendly and helpful.”
“Cant stand lies, not delivering is one thing, saying you tried to deliver when you didn't is a joke, unfortunately your ethics are poor and I hope I never have to deal with you again”
“This company are SHOCKING!!!!!!!! You cannot get through to speak to anyone, I have been trying to for 2 days. Waited in for 2 days for a delivery that hasn't arrived, I will never ever order anything that is linked to this delivery company again.”
“I was promised a delivery on Thursday 9th May. It is now the morning of Friday, no sign of my goods. As it was two packages, one got sent to the wrong delivery depot. Rather than telling me this, and letting me know they would not deliver Thursday, which they could have done. I was left to wait until after my 3:08pm - 5:08pm slot to then try and find out what happened to my delivery. Eventually the depot replied to my fourth email (the one that told them how bad I thought their service was!), to tell me what had happened. The depot staff surely knew this earlier, and one phone call to me, earlier in the day to inform me of the situation would have meant less stress for me, and now less stress this morning, as I try to find out where my goods are, and if they are going to bother to deliver it. I would have thought it would have been a bit of a priority this morning, but no, clearly not. Their number is engaged, probably dealing with everyone else they have let down. I have a least got through to the sellers, who are also trying to find out what is going on, but having the same luck I am having. At this rate, I am going to demand a refund, and go elsewhere for my stuff. Will check next time I order a big item, to ensure this delivery company is not the one dealing with my order.
If I had checked the tracking information sooner, I might have been able to find out quicker, as it did state it had split, but I trusted and email and text telling me the delivery time. Plus is it the customers job to ensure that the company they are trusting to deliver their goods are doing their job correctly. No, I don't think it is.”
“never ever gave notice of delivery , arranged a day off for delivery on second attempt driver did not deliver and i lost a days wages
then was told sorry but we can tell you a day when we will deliver it next but it MIGHT be tomorrow or the next day
this company is a joke !!!”
“Horrendous.
Package out for delivery twice before it went "missing". Can't see how anyone could misplace a full Patio furniture set!!!
Contacted supplier and they dispatched replacement.
2 weeks on. Still sitting with XPD!
Contacted them. No help what so ever.
How XPD still in business is beyond me!”
“In future I'll avoid buying anything online where they use this mob for delivery. Awful experience. Phantom attempt at delivery, no evidence that they did. no card left to rearrange delivery. Tracking site gives no details to contact depot. General contact email that you get no reply from. Telephone number that's always engaged, or rings out, other numbers on website that don't work.
They different experience to other companies like dpd.”
“Absolutely shocking customer experience. Surely XDP must be some sort of a scam? They certainly aren't a professional courier service provider. Any retailer using this shower to deliver their goods will suffer severe reputational damage.”
“Like many of the previous reviews I would have preferred the option of no stars !
Having just moved house we have had several deliveries in the last few weeks and this is the only courier to have let us down. They attempted to deliver without prior warning on two different days. We were unfortunately out. I contacted them to rearrange delivery and was given an early morning 2 hour slot. Not only did they not arrive during that time but at the end of the day I was told that the driver had completed his statutory hours so wouldn’t be coming. I rearranged for the next day by phone, stating that it would need to be a morning delivery since we were going away for a week. By 12.00 we’d had no delivery so had to go. En route I rang the manufacturer who was very apologetic and promised to either refund or rearrange delivery with another courier.
I later received a call from XPD
.... no apology until I asked for one. Avoid XPD at all costs !
.”
“Rude on the phone, driver moaned about the size of the packages which he then damaged bringing into the house, not a word of apology and reluctant to let me sign it as damaged”
“If I could give them no stars I would. 3 times told they would collect, 3 times they didnt turn up despite me staying in all day, no answer to emails, and to make things worse on their tracking page they say they tried to collect but no one was in.
Liars.
The make Yodel seem like UPS”
“I ordered a rattan corner sofa for garden from aldi on the 8th of april. Message from xdp the next day to say it had been picked up and would let me know when it reached my local depot. Heard nothing since tracking is pointless as it hasnt moved since 9th cant contact them and all aldi will say is its maybe got lost and ill have to re order when they become available again. Disgusted how do you lose a sofa !!”
“False promise of delivery never arrived, how do you survive as a business you are terrible have a look at all the reviews we cannot be wrong change your ways or go bankrupt....”
“I had ordered furniture from Wayfair. It was slightly more expensive than other retailers, but would be delivered to a room of my choice, up a maximum of one flight of stairs, by 2 people. XDP called to arrange the delivery date, which was great as I could choose a day that was easier for me to stay at home. It was also slightly earlier than the estimated delivery date I’d received when ordering.
I was told I’d receive a txt with a 2 hour delivery slot, which I didn’t. However, I managed to find this by checking the original email and using the tracking option in the email (on the delivery day).
The delivery came on time, but initially the man who was delivering refused to take the delivery up to the bedroom. It wasn’t his fault - it clearly stated on the delivery box it was a 2 man job and it was extremely heavy. Being 8 months pregnant, I couldn’t help. He did take it upstairs very slowly and carefully, but I felt very uneasy that he would injure himself/the items!
XDP should ensure that such heavy items are delivered by the number of people it says on the box!”
