“This is not my first delivery via XDP,but it is the first time I have been asked to submit a review rating what I think of their performance.
The cynic in me asks if I have been asked to submit a review due to the fact I sent a sarcastic e-mail directly to my local XDP depot slating them for failing to respond to a request (via e-mail as too early in the day to contact customer services by phone)to hold parcel as unable to accept delivery at the time they said they would deliver(they notified me at 06:30 of a 09:06-12:06 delivery for that day),actually delivering to a neighbour 7 hours later than delivery window even though someone was in by that time,failing to leave a card detailing where parcel had been left and,finally,a broken promise by their customer services (when I finally managed to contact them the following day) that the delivery driver would contact me to reveal the whereabouts of my parcel.
So,what do you think that I think about the service offered by XDP?”
“Friendly and on time but in a real rush . They were quite rough with my new very expensive matress and I was worried they'd break a spring. They didnt take off the packaging or offer to take it with them.”
“XDP are literally the worst company on the planet for deliveries...a week late despite it being "Next Day" and to add to that they broke and lost both boxes I received in the end...use these idiots at your own risk!!”
“Delivery on time but...white van was driven over a section of lawned area leaving large grooves...one small man unable to carry boxed lawnmower weighing 30kg (which is to be expected)..husband had to help as the delivery guy was struggling. Box was open and something's had fallen out. My husband had a slipped disc in his neck at the time, so I definitely was not happy.....”
“Put the parcel over the back gate didn't bother to knock on front door was in all day sore him putting it over gate he says delivery and when I opened the gate he drove off strangest delivery I've ever had”
“No wonder all people do is leave bad feedback if you mark items as delivered when clearly you've not delivered them at all.
And after being assured by a lady in the XDP office that it wouldn't be delivered (over a week early) and on the date I was told it would be delivered to then wait in all day and check the tracking for it to say it was delivered the day I phoned and asked that it wasn't!! Inconvenience caused unnecessarily!!
Shocking service would never recommend you to any one!!”
“crappest delivery service imaginable. they said they deliverd my bed but havent then implied i was lieing about recieving the item and that the item had been signed for and that getting the police involved is the next step. the snotty little witch id like to string her up with her dads testicles. i am proberly not going to recive my delivery. i beg everyone never to use this scamming company. boycott these theiving scammers”
“never again my item was delivered 2 days late, after receiving an email to say it was on its way. When it was delivered it went to a neighbour, no card left to say where it was and no signature was required. Luckily I have an honest neighbour, I could have lost
£100 for not receiving it.”
“The very worst delivery service I've ever experienced, the driver unloaded things at the front gate of the house and left them near the pavement but in the garden and refused to bring them to the front door. I begged as I was alone and couldn't lift a heavy part of the bed into the house alone, at first he threatened to start loading the delivery back to the van as he didn't want to bring it to the door. He kept saying "no pay for there" and he got very angry at me. After I refused to sign unless he brought it to the door he got even more angry and starting lifting one part back to his van. Eventually after much begging, he assisted to lift one heavy part to the front door but left the rest at the gate. He was so so very rude and very aggressive. I felt threatened and unsafe around him. Frankly this was the most unprofessional delivery service I've ever experienced. I complained to the sender about the service. I sometimes have other deliveries from XDP and on the whole the drivers are helpful and polite, even if the tracking system is hopeless, but on this occasion their driver was simply a nightmare.”
“I placed my order on the 14th Feb 2015, it is now the 25th Feb and I only have 3 of 4 parts in my possession. I was informed at the time of ordering I could have it delivered on Saturday 21st with no problem. The 3 parts were delivered on the 18th Feb even though I said nobody would be home (and I asked to change day and I was told that would be processed and no delivery would be made that day) and they were left in my garden without permission on the 18th still(luckily it wasn't raining that day!)
BY FAR THE WORST DELIVERY I HAVE EVER EXPERIENCED AND WILL BE AVOIDING AT ALL POSSIBLE OPPORTUNITIES IN THE FUTURE”
“Support number never answered and voicemails not returned. Emails were not responded to until I CC'd in every address I could find at the company. Turns out the parcel was signed for by somebody, I don't know who though, and nothing was posted through my letterbox to say where it was left and with who. I'm currently still without my parcel. A very unprofessional service.”
“I hate to admit I'm responsible for one of the 5 star reviews. What I omitted to say was that part of my order had been forgotten by the courier. He promised to drop it off at a time convenient to me. However, I have been phoning for over three weeks now and just get the answer machine, my calls are not returned. I have emailed, again no response. I'm wondering if this constitiutes theft as they have the goods I have paid for but just won't deliver. Contacted supplier and now contacting credit card company. I'm not sure what XDP Express is about! Very strange, bordering criminal?”
