“The very worst delivery service I've ever experienced, the driver unloaded things at the front gate of the house and left them near the pavement but in the garden and refused to bring them to the front door. I begged as I was alone and couldn't lift a heavy part of the bed into the house alone, at first he threatened to start loading the delivery back to the van as he didn't want to bring it to the door. He kept saying "no pay for there" and he got very angry at me. After I refused to sign unless he brought it to the door he got even more angry and starting lifting one part back to his van. Eventually after much begging, he assisted to lift one heavy part to the front door but left the rest at the gate. He was so so very rude and very aggressive. I felt threatened and unsafe around him. Frankly this was the most unprofessional delivery service I've ever experienced. I complained to the sender about the service. I sometimes have other deliveries from XDP and on the whole the drivers are helpful and polite, even if the tracking system is hopeless, but on this occasion their driver was simply a nightmare.”
“I placed my order on the 14th Feb 2015, it is now the 25th Feb and I only have 3 of 4 parts in my possession. I was informed at the time of ordering I could have it delivered on Saturday 21st with no problem. The 3 parts were delivered on the 18th Feb even though I said nobody would be home (and I asked to change day and I was told that would be processed and no delivery would be made that day) and they were left in my garden without permission on the 18th still(luckily it wasn't raining that day!)
BY FAR THE WORST DELIVERY I HAVE EVER EXPERIENCED AND WILL BE AVOIDING AT ALL POSSIBLE OPPORTUNITIES IN THE FUTURE”
“Support number never answered and voicemails not returned. Emails were not responded to until I CC'd in every address I could find at the company. Turns out the parcel was signed for by somebody, I don't know who though, and nothing was posted through my letterbox to say where it was left and with who. I'm currently still without my parcel. A very unprofessional service.”
“I hate to admit I'm responsible for one of the 5 star reviews. What I omitted to say was that part of my order had been forgotten by the courier. He promised to drop it off at a time convenient to me. However, I have been phoning for over three weeks now and just get the answer machine, my calls are not returned. I have emailed, again no response. I'm wondering if this constitiutes theft as they have the goods I have paid for but just won't deliver. Contacted supplier and now contacting credit card company. I'm not sure what XDP Express is about! Very strange, bordering criminal?”
“Very unreliable courier service! Messed about over & over again!!
Delivery scheduled for 19/2/15 got text early to say delivery would be in afternoon but never arrived. Got in contact with company who dispatched item theybquickly rearranged for 20/2/15 NEVER ARRIVED!! Rearranged AGAIN for 21/2/15 and surprise surprise NEVER ARRIVED!! Its now 23/2/15 and im STILL WAITING for my delivery. I will be cancelling my order first thing tomorrow and i expect a full refund and more for all my troubles!! PLEASE DO NOT USE THIS UNRELIABLE COMPANY IF YOU WANT TO RECIEVE YOUR GOODS ON TIME!!”
“The problem is that you only get a message on THE DAY that the item is going to be delivered and therefore have no time to plan to work from home, etc.
I also had the first delivery that didn't go ahead as the driver noticed the item was damaged. That is good of him of course, but no-one told me what had happened - all I knew was that I got a text to say something was going to be delivered and yet it wasn't?! I had to call the original people I ordered from to find out what had happened...”
“I have a longer review on trust pilot but these guys are useless. They send emails out informing customers of deliveries and just don't arrive. This has happened 5 times so far. Still waiting.”
“LEFT THE ENTIRE PARCEL - DINING TABLE AND CHAIRS OUTSIDE THE HOUSE FOR WHEN WE GOT BACK FROM WORK - UNATTENDED, NOT SIGNED FOR etc. ANYBODY COULD HAVE STOLEN IT - AWFUL COMPANY WILL BE COMPLAINING TO ARGOS.”
“Only got an email and text on day of delivery. I phoned to say I wouldn't be in at the time stated and was informed that it would either be left with a neighbour or re delivered. However when I got home it had been left by the side of my house by the bins with no note through the door. Thank god it didn't rain but I was not impressed.”
“This company is the worst delivery company I have ever known. They let us know our item was out for delivery with only 45 minutes notice, by which time we were already at work. THEN we rang XDP and they assured us the package (a bed) would be with us the next day. So we waited. And waited. And waited. ALL DAY WE WAITED and no bed. We got time off work for this. And then the next day: NO BED. So, we EMAILED, CALLED and left VOICEMAILS asking for someone to please contact us regarding our beds delivery. Nothing. No emails were answered and the phone just went straight to a giff gaff answer machine every time. SO our next step was to contact eBay and cancel the order, which we did. Then YESTERDAY with NO WARNING AT ALL, the bed arrived. A little girl from XDP who looked about 18 knocked on our door with a man in a white van with our delivery. We told them we had actually cancelled the order and all we got from the seemingly brain dead Neanderthal girl was "oh...right". And that was it. The guy then preceded to bring in all the boxes and they were in such a state. All the cardboard was ripped and dented. Now we've opened the package and the bed is broken - no doubt from being in XDP's warehouse for over a week and stuff just being thrown on top of it. DO NOT TRUST THIS COMPANY. XDP ARE ABSOLUTELY TERRIBLE. Now we do not have a bed to sleep on. I just hope this review is enough to warn other people. Let's just hope they go into administration.”
“Was given a specific delivery time of between 10:47 & 13:47 but parcel didn't arrive until 20:30, when I asked the driver why it was so late his response was "I deliver when I want to deliver, I've told the branch not to give specific delivery times" I also emailed xdp but got no response and also rang them and got no response. Worst courier I've ever dealt with”
“Xdp express has the most poorest customer service! After having my parcel (my bed) in the delivery depot for days, I emailed them to see when my parcel would be delivered to have No reply. Today at 10.30 I received a text message to say my parcel will be delivered between 11.21 and 2.21. At 3.15 I phoned to see where my parcel is after having my partner take the day off to come and wait in for it. I rang and got told it couls take up to 4pm!! I told the rude man on the phone (who couldn't speak good English) that that was unacceptable as I had a text telling me what time to expect my parcel. He then changed it to the delivery driver is running late and will come in 45 minutes! Its ridiculous!!!!!!! I shall be emailing groupon and speaking to the manager of xdp to maintain this is sorted! Seems to happen to everybody using xdp services! No good! Absolute ridiculous customer service. Think they need new staff who aren't rude and have good time keeping skills!”
“When I placed my order it was on a 4-6 week delay and was told that I would receive an email where I could pick a delivery day. However, one day I got a text saying that the item I ordered would be arriving that day in a matter of hours. Me and my partner were both at work all day so wouldn't be at home to sign for it and check it so I rang the company and they said that they would tell the driver not to deliver the item and re-arrange delivery for a few days later when I would be at home. This did not happen. When I finished work I got a voicemail saying that they had left my parcel, which was a sofa bed, with hour neighbours who we had never met before and let them sign for it. I was unhappy with this as we didn't know the people and we wanted to check the item wasn't damaged before we signed for it. When I rang the driver to find out what happened I told him that I didn't appreciate him leaving my parcel with people we didn't know without our permission and I got abuse down the phone and was told that it was not his problem and that I should take it up with the company that I bought the item from. When I asked the driver for his name so I could speak to the delivery company about situation he hung up on me immediately. My main issue was with the drivers attitude however the company should have a policy where items should not be left with anyone other than the person that ordered it unless permission is given to do so.”
“The delivery was dropped off at our neighbours house in the morning time slot when I hadn't planned to be in. Our scheduled time was 3.30 to 6.30p.m.
We had no delivery note left so lucky our neighbours are trustworthy and dropped it off!”
“Reasonably urgent order for our elderly parents - Two beds should have come flat-packed in 6 boxes - only 5 arrived driver thought he had given it to another delivery - said he would go & get it & deliver later that day (he didn't) - headboard still missing & still haven't received it one week on”
“Half and hour after the stated delivery window, but it was evening so not a real problem. The delivery window was only identified mid-morning. team helpful and happy enough.”
