“Only delivered 1 of 2 parcels. The delivery was late in the first place. Email address provided on tracking page bounces back as "Email undeliverable". Nobody answer the phone. The original sender had same issue in tracing the rest of my parcels...Eventually the 2nd parcel was located,only to sit at the depot for days. A week later and I'm still waiting. XPD express has to be the worst courrier I have ever dealt with.”
“Absolutely useless company do not use ! Check who suppliers also use as THE RANGE use this company so I wouldn’t order from the range as you will be waiting for months for your order ! 1st order arrived damaged ! Replacement order well none existent! 3 days I’ve waited in for this to be told it’s out for delivery still haven’t revived this states it’s been delivered when ? I will be contacting trading standards 500.00 for something I still haven’t received one month later !”
“I waited in all day for a parcel that had a 08:36-10:36 delivery slot. At 12:00 I phoned XDP who said that they didn't use delivery slots (despite texting me the slot) and it would be 8am-8pm. At 6pm I got a text to say they had attempted delivery and 'may' have left a card. No card here - I waited in all day, we have a doorbell but no-one pressed it, we have a dog that barks when a car door shuts - nobody called. I've lost a day's pay for this. I've had past experience of XDP and this is par for the course. I will never buy from a company that uses this courier and will make sure I check this before buying. Unreliable and unscrupulous.”
“Only received one part of my delivery....after reading these reviews im guessing i wont get to see the other order. Cant even ring them as their number is now saying it no longer exists???”
“Would leave 0 stars if I could. Extremely rude and unhelpful on the phone. Are claiming they haven't received my items from the supplier even though their tracking system very clearly shows they have and the items are at their delivery depot. The answer from the customer service team? 'Not our problem, we know the system better than you.' Avoid using them at all costs.”
“Can I give no stars? The RNge use this incompetent bunch to do their deliveries. They don’t answer the phone they dont reply to emails and they don’t deliver.”
“March i ordered 2 beds from ebay.I have had nothing but trouble from xdp.They have delivered 1 bed.They lost the second bed, they damaged the replacement,they have lost the damaged replacement that they were supposed to return to the seller .I have called, emailed stayed in numerous times for delivery that never turns up.They have lied to say they attempted delivery when they have not.It is now May and im still waiting for half a bed.They delivered me the headboard and lied and said I already had parcel 2 of 2 when I didn't.I still only have 1 and a half beds.Its now May.If you buy anything and they use xdp to deliver.. just dont bother.They are the absolute worst couriers I have ever delt with.Im 100 pound out of pocket and my son has been sleeping on an air bed for weeks due to this pathetic company.”
“Wow, where to start.. my parcels could have been delivered earlier, but for this company this obviously doesn’t matter. They wait until the last minute.
Then my order was delivered partially. Two parcels; one long one with headrails in it, and a smaller box with other parts in it. They delivered the long bit, but not the second one. Even though, there are huge black identification numbers on each parcel... so I waited. I emailed to the company I ordered from, because the numbers are given to call are chargeable. I’m just asking that why should I pay again and more for the carelessness of others?
Anyway, here we are, Wednesday, (the original date of delivery was Monday,) I got the second bit of my order. And man, the state of the box.. did you throw it around in your van? Did you jump on it? Were you angry because you needed to come back and projected your anger on my parcel? The only one can be blamed for this is you. If you are unable to be organised, then this job and work is not for you, whoever did this.
I hope, I won’t be needing using this company ever again in the future.”
“Parcel was ment to be delivered 27th April, still waiting today, 2nd May. Rang several time either get cut of or answer machine. When finally speak to someone all I get it on the way, be there by 630. Errrr it's not. Oh and they have also been going to the wrong number house. Here's an idea, get better staff, if you do you may be able to stay in business a little longer. Never using this company again”
“Still waiting for my delivery after 4 weeks, emailed them twice no reply phoned them 3 times on hold for 30 minutes absolutely disgraceful groupon get a grip and find yourself a useful courier”
“Don’t trust their ETA - I waited for their 2 hour time slot, and another hour and a bit afterwards.
‘Tracking service’ is terrible - the last update they give you is when they send a text to give you a time slot and they don’t bother texting/calling/emailing to let me know they weren’t going to make that.
They also don’t have insurance to deliver to your front door (only the first entrance point), so if you live in a block of flats and you’re ordering a large item, make sure you’ve got someone that can help you lift boxes that take two people.
Wayfair use this delivery company and if they want to continue their business as they do, they need to find a better, more reliable service that can deliver what you’ve ordered appropriately. We won’t be ordering with them again because of this!”
“Wish I could give zero, Aldi’s new courier provider are simply atrocious. My parcel of supplies for my baby has been sat at the depot for the last 3 days according to the tracking. I ordered it 2 weeks ago! Why they have chosen such a terrible provider is beyond me! Avoid using this courier, seriously lacking in any business sense!!”
“this company are just hopeless and should give it up, they consistently take much longer than other companies to process parcels, the customer care is clueless, XDP please give it up you can not compete in this market place.”
“Waited in all day for a tracked delivery time given of 10.05 AM to 12.05 PM. Item never arrived and no update or explanation. Tried phoning customer services on six occasions and phone goes dead after the usual press 2 press 3 run around or just not answered. I was never able to actually speak to a person. How is this company still in business?”
“Been waiting a week for a parcel, although it has been with them for about five days, tracking item is hopeless, in all that time, the item is still there. Will NEVER buy anything that is being delivered by this courier again.
Was told they would contact me. Never did !”
“Parcel was due on 23 April. Have taken THREE DAYS off work waiting around for my item. Finally the website said the item was loaded onto the van today but the van has been stationary in Sunderland all day according to the tracking system. It will be 4 days late if the item does arrive tomorrow but I can't take any more time off so they'll just have to leave the item on the porch. I tried contacting customer service by phone but hung up after waiting 30 mins on hold. I've emailed twice but not had a response. Ridiculous company - how can they get away with this?”
“A letter that I sent to the MD.
Hi Louis
I am saddened to have to write this message to you, but at 1025 today, I took a call from Gail who said that the items will be with me at 1500 today – Obviously in my previous messages, I said I will not be waiting around after 1030 and so the items will be returned to sender (again)
Let me just give you a timeline of events from when I first made contact with you yesterday evening:
• Grace called my wife and told her that the items ‘Will be delivered tomorrow at a time convenient to you’ – Hence why I said up to 1030 as I wasn’t prepared to wait around for a third day for XDP to deliver an item. Clearly Grace lied. Grace also said in the aforementioned call that Gail would be calling my wife ‘at 0800 in the morning’. Well… We never actually got the call from Gail until 0926.
• When Gail called me, she said she would look into this immediately and come back to me asap. She didn’t then call until 1025 to say that the delivery wouldn’t be there until 1500.
• In between 0930 and 1025, your National Franchise Support Manager messaged me to say that: ‘I can tell you that there is one piece in Birmingham and one piece in leicester. The one in leicester will hopefully be with you between 3-5pm. I not sure what time the other one is due’ – Clearly again demonstrating that nobody actually knew for sure where the items were, and when they would be coming. Why should I therefore wait again for items to ‘hopefully’ come.
I am really disappointed in how this has been handled, but trying to turn a negative into a positive, I think I can help.
From my recent experience, and looking at others on TrustPilot and other review sites, it is clear you have a number of staff issues within your organisation, as follows:
• Grace is a liar – I would look to replace her immediately.
• Gail doesn’t start work until 0926 (unless she is meant to, in which case there is no issue here)
• Your National Franchise Support Manager doesn’t actually know what is going on within his network.
• Your franchise in Lutterworth is terrible. I would replace all staff there as they too lie on the phone
• Your online tracking system is poor and need replacing.
As I mentioned yesterday, I am the MD of a recruitment business and we provide staff within your sector. If you would like to have a chat about how we can help, then please make contact. We have very competitive rates on both temp and permanent staff.
Secondly, I can highly recommend a great Process Improvement Specialist who may be able to help with some of those problems identified above.
Sadly for you, I will now make it my personal endeavour to review your company on every review site and talk to my clients about the woeful levels of service you provide.
Furthermore, any items we purchase moving forward, we will ensure they do not use you, before completing the purchase.
I wish you a great time in Spain and would welcome a phone call on your return.”
