Zooplus Reviews

Name: Zooplus
Address: -, - -, Munich
Rating: 3.99

4.0 Rating 131 Reviews

75 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

4.0

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery partners ruin the service. Whether Yodel who leave packages out in the open next to high traffic areas or DPD who can't be bothered to even try delivering, just mark as undelivered and send back to Zooplus. An online shop is only as good as its delivery partners.”

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Posted 5 years ago

“Excellent prices and delivery service highly recommended”

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Posted 5 years ago

“Brilliant choice for pet lovers, easy to find exactly what I wanted for our foster cats. Delivered in no time at all and well packed.”

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Posted 5 years ago

“Competitive prices and often have offers. Prompt delivery. Good customer service.”

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Posted 5 years ago

“Great items at great prices. And fast on delivery.”

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Posted 6 years ago

“They give the best prices on dog food, the delivery is very quick and the service first class. I accidentally ordered the wrong dog food last time and they exchanged it without any question, still with free delivery and collected the wrong bag.”

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Posted 6 years ago

“delivered to the wrong address and refused a refund. so left with no dog food and having to buy it again.”

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Posted 6 years ago

“Very good prices here at zooplus and a huge range of food, toys and accessories. Fast delivery options available for only a small amount more. I like that you can choose the carrier between DPD and Yodel, as for me DPD are always more efficient, so I know exactly when my parcel will arrive. Points system available also which is great, as well as points for referring a friend.”

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Posted 6 years ago

“The best price around for James wellbeloved. Quick delivery too”

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Posted 6 years ago

“Great prices - we get our cat food in bulk from them and it saves us a small fortune! Really quick shipping too (free over £50), and the loyalty scheme is an extra bonus :)”

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Posted 6 years ago

“Placed an order with Zooplus on 1st May and soon after got an email saying that due to a high volume of orders it ‘might be delayed’. It was finally delivered on the 10th May, 9 days later! By contrast I placed an order with Bulk Powders on 4th around 8pm and it was delivered the following afternoon, a Bank Holiday Saturday. Zooplus have offered no further explanation and no apology. Needless to say I will be looking elsewhere for my pet supplies in future.”

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Posted 6 years ago

“Always a super selection; well packaged and quick delivery on all items! My go-to pet product store - thank you!”

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Posted 6 years ago

“I've used Zooplus for years. Often have bulk food on special offer. Cheap and efficient. I use the savings plan which is worth it if you order relatively often. I recommend choosing DPD over Yodel for delivery.”

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Posted 6 years ago

“Excellent products, superb customer service and very good prices for quality branded dog food, including natural raw meat and chews. Highly recommended”

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Posted 6 years ago

“The best delivery service always super fast best online pet store”

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Posted 6 years ago

“lots of choices of animal food, even veterinary range, lots of house products too including fountains, comign from all-over europe”

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Posted 6 years ago

“Super fast delivery and I have two happy kitties”

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Posted 6 years ago

“Good value, wide range of products and speedy delivery”

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Posted 6 years ago

“As i tend to order the same things, reordering is easy. Special offers are easy to find and delivery is usually fast.”

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Posted 6 years ago

“Excellent range of products, competitive price and quick delivery!”

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Posted 6 years ago

Zooplus is rated 4.0 based on 131 reviews