Name: A Gift Personalized
Rating: 4.03

“Waited over 1 month to receive but pleased with merchandise”

Posted 3 years ago

We are experiencing volume well above what typically occurs during Holiday Peak due to the ongoing health crisis. New scanning practices limit contact with parcels moving through the network, which may reduce visibility into parcel status and movement.

Posted 3 years ago

“I ordered my kids Hot chocolate mugs in November so I could have them in time for Christmas. Unfortunately they came in January. I attempted to contact the company on several occasions and never got a response back. The mugs are cute but I won't be ordering again...terrible customer service”

Helpful Report

Posted 3 years ago

Hi Jessica, We are glad that you loved the Mugs and thank you for the honest product feedback. I would also want to take this opportunity to apologize for the late revert and delivery There has been a slight delay with our email responses due to the holiday surge of inquiries couple with a few email glitches on our end but we are back on track. Delivery delays due to the surge of orders and some delayed shipments from the suppliers. Rest assured we are formulating appropriate measures to prevent this from happening again

Posted 3 years ago

“Didn't get them till mid january😕...and the opening to slide picture in is too wide..I need to add piece of cardboard😕”

Helpful Report

Posted 3 years ago

Hi Colette, We apologize for the late delivery. This has been caused by slight delays from our suppliers due to the holiday surge Would you mind sending us an email including a sample photo of the item you have received so we can work out a replacement if proven faulty?

Posted 3 years ago

“First off I didn't think it would be here by Christmas, but it surprisingly made it a few days before. It was a whiskey decanter for my bf. It was missing the lid and I have emailed twice about the missing lid with no response. Unless I get a response or the lid, I will not be happy with my order.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“This item was a little less that I expected. In addition to this it arrived very late and customer service was terrible. I probably wint be ordering from them again.”

Helpful Report

Posted 3 years ago

“If I ever get my order I'll be able to leave an actual review. My order is now almost three weeks late. When I emailed about my order I was only told that there are "shipping delays". Other than that I have received no updates or follow ups regarding my order.”

Helpful Report

Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I have received my order yet. And I can’t track the shipment.”

Helpful Report

Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist. You can also send us a message on Facebook so we can speed up the process. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Didn't realize that the cutting boards were going to be so small....wouldn't recommend buying these...the salad hands were cute and will make a good gift. We should have purchased those instead of the cutting boards.”

Helpful Report

Posted 4 years ago

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.

Posted 4 years ago

“It looked nice but wayyy smaller than I thought I was Extremely disappointed. I’m a Realtor and was hoping to gift these to clients as closing gifts”

Helpful Report

Posted 4 years ago

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.

Posted 4 years ago

“Only received part of order. Contacted customer service and was told it was mailed out. Still haven't received it. Overall, not really happy. What I did receive was mediocre. A dog collar for a small dog that was far too large. Although it could be adjusted, it made for doubled webbing around half of the neck. It will just be an extra collar in the drawer.”

Helpful Report

Posted 4 years ago

Apologies to hear about the incorrect order detail. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist with a remake. You can also send us a message on Facebook so we can speed up the process.

Posted 4 years ago

“I ordered a gift for my husband- the Personalized Multi-Tool Pocket Knife. When ordering I selected the design "Always & Forever" and on line two put our names. On review it showed both the phrase (on line 1) and our names (on line2). However, when I received it the item only had our names on it. When I contacted customer service about the issue I was told that there was nothing they could do- i was wrong when I ordered the item in selecting the design "Always & Forever" was the name of the item... however this was not clear when ordering as it showed both engravings on the knife when ordered.”

Helpful Report

Posted 4 years ago

Apologies to hear about the incorrect order detail. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist with a remake. You can also send us a message on Facebook so we can speed up the process.

Posted 4 years ago

“The wood was poor quality. Looked like it had a lot of “nicks” in it.”

Helpful Report

Posted 4 years ago

I am sorry that your experience didn't quite match your expectations. Regarding the product's poor quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe.

Posted 4 years ago

“I ordered 6 personalized coffee mugs for a party i was having on Dec.16. When I ordered them, it said I would have them by Dec.15. I received only 2 around 3:00 on Dec. 16th. The rest came over a week later. I was not pleased. On top of that, the box slipped out of my hands and the remaining 4 mugs shattered. Was not a great experience.”

Helpful Report

Posted 4 years ago

We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.

Posted 4 years ago

“I made an order of 8 items all very similar. I received two that were not correct. I sent multiple follow up emails stating exactly what the error was and I still have yet to receive the corrected items. You have sent others that were already correct. Seems very unorganized. You have my number if you need to verify but the orders that come keep ending up incorrect.”

Helpful Report

Posted 4 years ago

I am sorry that your experience didn't quite match your expectations. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist. You can also send us a message on Facebook so we can speed up the process.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

A Gift Personalized Reviews