A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It made me happy because my quote from yourselves was cheaper than the insurers I was with and I was given the bonus of a £50 'reward' for joining A Plan - so Whats not to be happy about ? Thank you - Alise Knights.”

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Posted 7 years ago

“Great service cheerful helpful good deal”

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Posted 7 years ago

“Excellent service from Dan and his team at St Albans office. Good customer service.”

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Posted 7 years ago

“One to one personal service is always the best way to get things done. Saves time for individuals to do their own searching. It took half an hour, job done. Very pleased.”

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Posted 7 years ago

“The staff were very helpful and explained everything”

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Posted 7 years ago

“very good service thank you.”

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Posted 7 years ago

“Excellent service, went through everything clearly on the phone making sorting out my horsebox insurance and breakdown cover easy...thank you! :-)”

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Posted 7 years ago

“I visited A Plan as a casual visitor and following short discussion I was presented with a very competitive quote for my house insurance which I readily accepted. A very successful visit.”

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Posted 7 years ago

“Very helpful and friendly service. Excellent service. 😀”

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Posted 7 years ago

“great service i will be looking for a quote for my house insurance which is due in january 2018”

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Posted 7 years ago

“Re reduced the amount I had to pay with the same cover thank you”

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Posted 7 years ago

“By listening to what I said about my new car details and quoting accordingly”

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Posted 7 years ago

“Francis was very polite and competent, she dealt with me superbly .”

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Posted 7 years ago

“Member of staff was very helpful explaining everything in detail.”

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Posted 7 years ago

“After using yourselves for my own insurance for years I contacted on behalf of my husband for the first time this year. In the first instance he was posted out the insurance documents for a completely different person and when the policy documentation did arrive it failed to include the statement needed for signing together with the prepaid envelope. After this we then received a letter to ask why hadn't we sent proof of any no claims when I had already explained previously that the broker wouldn't release this as his old policy on a different vehicle had not yet expired and we would forward it to you within the next two months. When I contacted I had to explain all this again and ask why I had still not received the form for signing for his policy. We finally received this in the post only to receive another letter some two weeks later saying if we did not provide proof of no claims within 7 days it would be too late to include them on the policy. To say the errors have been extremely tiresome in what should have been a very simply process is an understatement. When I finally spoke to someone else regarding the no claims 'issue' and to see whether the insurance company would wait to receive his no claims once his other policy ends I was told that I would need to wait over the weekend for recordings to be replayed to determine what had been spoken about previously. This was absolutely fine. I missed a call on the following Monday and when I phoned back I was just told it had been decided it was acceptable to wait for the proof of no claims until x date. The general tone however was that this was all a bit of an inconvenience to the person and I felt yet again very disappointed at the standard of service. It had of course been a huge inconvenience to me from start to finish. I have felt very disappointed after so long of good service and because I do prefer to use a broker when possible.”

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Posted 7 years ago

Really sorry to hear that we that we have let you down with our service Mr Evans. I will pass your feedback on to the branch manager who will contact you. Best wishes, A-Plan Insurance

Posted 7 years ago

“I was struggling for a decent qoute for my cab and Chris found me a very good deal very professional I would recommend anyone to try out A plan they do find u the best plan”

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Posted 7 years ago

“Smart helpful advice, quick service & good priced home lnsurance obtained.”

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Posted 7 years ago

“Easy to take out the car insurance policy. All the leg work done by A-Plan, thank you”

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Posted 7 years ago

“Very efficient from initial contact to receiving agreement. Very professional. However still awaiting gift voucher that was promised .”

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Posted 7 years ago

Thank you for your feedback Mr Pooke. I have contacted the branch regarding your vouchers and they will be in contact today. Regards A-Plan

Posted 7 years ago

“I have traditionally used car insurance online, and was recommended A-Plan by a friend. Found Josh very pleasant, professional, courteous and competitive. Cannot recommend them enough and will be using again next year.”

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Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews