A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned up for advise (as advised on a website I was looking at) and got an agent that wasn't very understanding and made me feel like an idiot.”

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Posted 7 years ago

I'm very sorry to hear that. This is not the level of service that we would anticipate from our branches and I will certainly be passing on your feedback to the branch manager. Best wishes

Posted 7 years ago

“Excellent team, very helpful and friendly”

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Posted 7 years ago

“You got my email address wrong several times so I wasn't notified when my box was activated, you also got my phone number wrong so when it come to gett”

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Posted 7 years ago

Very sorry to hear that. I will pass on your feedback to the branch manager. Best wishes.

Posted 7 years ago

“Very helpful.”

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Posted 7 years ago

“Brilliant cover and very helpful customer service”

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Posted 7 years ago

“Good competitive price offered against existing price. Excellent customer service by Katie Forrow at your branch”

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Posted 7 years ago

“took 3 attempts to get the details correct on car insurance, very courteous staff though and very helpful”

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Posted 7 years ago

Sorry to hear this. I will pass on your feedback to the branch.

Posted 7 years ago

“By being able to talk to a human being”

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Posted 7 years ago

“All good staff and customers service”

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Posted 7 years ago

“Quick. Easy. Efficient”

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Posted 7 years ago

“Just plane old fashioned service”

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Posted 7 years ago

“Good , and easy.”

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Posted 7 years ago

“Great service and very helpful staff, all with excellent value.”

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Posted 7 years ago

“Good service,competitive pricing”

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Posted 7 years ago

“The whole family has been dealing with you for many years and the only reason you have not got a 'Very Good' as usual is because I was persuaded by my husband to take out car insurance with you and promised TWO £25 M&S vouchers from you for doing so, one for me and one for my husband. One arrived for me and when renewing the house insurance he was promised one would be sent, which never arrived. Your advertising clearly says BOTH people introducing a new client will be given a voucher! I look forward to hearing from you. Yours sincerely, J E Sides”

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Posted 7 years ago

Apologies for your experience regarding the vouchers. I am relaying this to your branch and someone will be in touch to resolve this for you. Best wishes

Posted 7 years ago

“Helpful & communicative”

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Posted 7 years ago

“Everything”

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Posted 7 years ago

Sorry to hear that you weren't happy with our service. I will speak to your branch manager and ask them to get in touch to resolve matters.

Posted 7 years ago

“Receiving the insurance details electronically only, has caused some problems as we like to keep a "hard copy." I have manged this for the Car Insurance but am not able to find the Email with the House Insurance details attached.”

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Posted 7 years ago

Dear Mrs Roxborough, sorry to hear this. I will ask your branch to get in touch to resolve this for you.

Posted 7 years ago

“Always looked after, the staff do there best to get the best price's for insurance for me, A-plan made me happy by doing as close a deal to the online deals, and I like to deal with a person not a machine.”

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Posted 7 years ago

“£50 M&S voucher”

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Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews