A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Catered to my individual needs and searched for the best deal that suited me personally x”

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Posted 8 years ago

“Very helpful staff would recommend to other people and willing to listen to what you really want”

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Posted 8 years ago

“Helpful agents prices competitive”

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Posted 8 years ago

“They find a good deal and they are good listeners.”

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Posted 8 years ago

“Lovely personal service”

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Posted 8 years ago

“Polite and informative staff. Clarified details of policy and answered all our questions.”

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Posted 8 years ago

“Efficient service”

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Posted 8 years ago

“Great rate. The advisor was very attentive and showed a great knowlage of the products he was selling. He took time to understand me and what I needed from my insurance, Great customer service. I felt valued as a customer”

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Posted 8 years ago

“Very helpful and worked hard to get me the best deal they could.”

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Posted 8 years ago

“Superb customer service, locally placed, everything explained, and above all very competitive products”

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Posted 8 years ago

“Had to send in proof of no claims 3 times first time with my husbands new insurance one month before mine but when i rang you up you could not only find the proof of no claims told my husband he did not have any insurance with you untill we gave you the policy number and we did all the running about to be told yes we was insured with you. For this year anyway”

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Posted 8 years ago

Thank you for letting us know about the problems that you've had. I have forwarded your comments to your branch manager and they will be in touch to rectify this matter.

Posted 8 years ago

“You contact us to remind us when the renewal is due. You are willing to talk about meeting other quotes.”

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Posted 8 years ago

“Very polite and helpful service”

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Posted 8 years ago

“Staff very cheerful,friendly and helpful. Didn't manage the cheapest rate I had been offered elsewhere but most definitely the best deal. Thanks”

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Posted 8 years ago

“I was very impressed, Natalie was very nice and polite, she new her stuff and she got me a great price, fantastic service!”

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Posted 8 years ago

“Very easy to get insurance at the right price,”

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Posted 8 years ago

“Dealing with a person face to face.”

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Posted 8 years ago

“The staff we polite, knowledgeable and friendly and I got a very good deal. Thank you”

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Posted 8 years ago

“Very professional but friendly customer service providing enough information to enable an informed decision to be made.”

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Posted 8 years ago

“I love the fact you have a 'landline' rather than an 0845 or 0345 number, and you get through to someone usually straight away. Also you do seem to be competitive for even long standing customers; although I do keep looking at the competition to ensure I receive the best quote possible. My only gripe is that the details on my policies for car and house mostly have at least one aspect incorrect. this then invalidates my policy? I'd like to see my policy come through with no errors, as contacting you again to amend them is time-taking, especially when I have to wait for the amended forms to come through in the post which takes a few days, and then have to check them all allover again. Also, meant to mention, the staff are always very pleasant and friendly and helpful and knowledgable. thank you.”

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Posted 8 years ago

Thanks for your feedback. I will let your branch know about the comments regarding incorrect policy details and make them aware.

Posted 8 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews