A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and good service”

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Posted 7 years ago

“Service is good and staff are very helpful but I got a lot of letters about my proof of no claims. While I appreciate the importance of sending them through there wasn't any info of where I could send them to on the letter. I had to call which wasn't an issue but I'm so busy I kept forgetting! It's all sorted now but thought it was worth mentioning to help your future clients! :)”

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Posted 7 years ago

Thanks for your feedback Mr Thorlby. This is something we are working on to resolve for all our clients. Best wishes

Posted 7 years ago

“I'm very happy with your service”

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Posted 7 years ago

“provide required cover at a competitive price”

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Posted 7 years ago

“Look, both members of staff I have spoken to have been exemplary. Nobody , however, mentioned that you are paperless so I waited for weeks for a cover-note that wasn't going to arrive. Personally I would prefer an attachment to an e-mail rather than mention of a vault I can't access. Your price however was excellent in the present climate.”

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Posted 7 years ago

Thanks for your feedback Mr Tyler. I have passed it on to your branch.

Posted 7 years ago

“My previous Home & Contents insurance broker (who I have given my business to for over 30 yrs) refused to renew my policy because of flood risk and did not attempt to find an insurer for me. A-Plan (recommended by a friend) sorted out my insurance (without flood cover) and the agents I dealt with on the phone were helpful, cheerful and knowledgeable! 10/10 to A-Plan,”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“My partner and I walked into the A-Plan office without an appointment to take out insurance for our flat. This was immediately taken care of and the staff were very polite and friendly and did their best to answer questions and provide explanations as needed. We were also quite happy with the final insurance policy and the price.”

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Posted 7 years ago

“Jon was able to find a car insurance at conciderbly lower price that fitted my needs, lower than any of the comparison web sites, very helpful and curtious”

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Posted 7 years ago

“Clear, concise, what I needed”

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Posted 7 years ago

“Personal contact with a member of your team to discuss my requirements.”

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Posted 7 years ago

“Excellent,friendly & knowledgable service as well as an excellent price.”

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Posted 7 years ago

“Excellent professional friendly customer service. Competitive prices. I also like the fact that they are local to my home which makes it very convenient if I need to speak with an advisor face to face. Keep up the good work.”

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Posted 7 years ago

“just got on with it. very professional”

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Posted 7 years ago

“Couldn't have been more helpful. Had recently lost my husband and the attention given was excellent. Will come back to you when my buildings and contents is due in October.”

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Posted 7 years ago

“Because it's tailored to the needs of each driver and vehicle with competitive pricing”

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Posted 7 years ago

“I FOUND THE SERVICE VERY GOOD EVERYTHINK EXPLAINED WELL VERY POLITE AND HELPFUL.”

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Posted 7 years ago

“Excellent staff, Excellent price”

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Posted 7 years ago

“I have three policies with A-Plan and the service has been spot on every time. Hats off to Matt in new business and Dan who looks after Just T4 business out of their Thatcham office.”

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Posted 7 years ago

“Very helpful very polite and very reasonable”

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Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews