A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with service”

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Posted 7 years ago

“Price service”

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Posted 7 years ago

“Personal service”

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Posted 7 years ago

“Excellent customer service from Wayne Clarke at Epsom A-Plan insurance. Policy clearly and concisely explained, Wayne has a lovely manner and clearly spoken. I had every confidence with what I was offered whilst considering my insurance for my new car. Well done Wayne!”

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Posted 7 years ago

“saved money”

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Posted 7 years ago

“Polite friendly staff who were helpful and gave good results, and I left a happy customer.”

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Posted 7 years ago

“The quotation was compeditive and the agent at Salisbury was polite and professional. I hope never to make a claim but if I ever do that will be the critical point for customer satisfaction.”

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Posted 7 years ago

“Very help full explain every thing every well”

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Posted 7 years ago

“very helpful and thorough”

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Posted 7 years ago

“A plan are local so you are able to pop into office if required. They were polite and helpful on the phone.”

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Posted 7 years ago

“I was very pleased with the friendly service”

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Posted 7 years ago

“Friendly prompt service. Professional and made the process so much easier than doing it myself online thank you!”

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Posted 7 years ago

“Good informative service and best price for van insurance”

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Posted 7 years ago

“Really happy customer”

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Posted 7 years ago

“very helpful very informative about products”

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Posted 7 years ago

“Nice going back to the old fashioned face to face ways and hopefully get some continuity.”

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Posted 7 years ago

“Yes very happy with service , but the only thing I didn't like is the amount of checks you had to do.i do know you have to do this , but it makes me feel that I am a fraud.i insured a car last year and had to show nothing but my no claims bonus.this car is worth £98000 plus ,but no way near the amount of paper work just to cover a van!”

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Posted 7 years ago

Sorry to hear that we didn't quite get it right this time. I will pass on your feedback to your branch. Best wishes from A-Plan

Posted 7 years ago

“My car insurance was a lot cheaper and I was able to insure my home for the first time.”

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Posted 7 years ago

“I bought house insurance but had received no details - not even the policy number. I chased that up and asked for the policy wording. I was told an internet link would be sent to me - nothing came. I phoned again and was told the policy wording would be sent to. So far, I have received nothing. I also took out holiday home insurance - everything went well with that. I would only recommend A plan for holiday home insurance.”

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Posted 7 years ago

Very sorry to hear about your experience Mr Hardcalstle. I have passed on your feedback to the relevant branch. Someone will investigate and contact you today. Best Regards A-Plan

Posted 7 years ago

“Took out my policy. Told to e mail photo/screen shot of no claims bonus proof. Did this. Eventually got documents. Then phoned to by a plan to say that those documents are void and my cover is now with someone else. Eventually had to phone to get my new documents. Was then told of problem with my proof of no claims. Apparently a screen shot of no claims proof is not acceptable. Even though I was told to do just that. Have no trust or faith in a plan. God help anyone who has to make a claim.”

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Posted 7 years ago

Very sorry to hear about your experience Mr White. I have passed on your feedback to the relevant branch. Someone will investigate and be in touch with their findings. Regards A-Plan

Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews