A-Plan Insurance Reviews

Name: A-Plan Insurance
Rating: 4.71

4.7 Rating 6,094 Reviews

95 %

of reviewers recommend A-Plan Insurance

Company Reviews

Questions

Metrics

4.7

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01993 893311

Email:

marketing@aplan.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

(Wilmslow) - Posted 7 years ago

“The gentleman I dealt with was an extremely professional person in terms of his product knowledge and also was very informative as to other products provided by A-Plan. This is the first time I have dealt with this organization and without a doubt would happily recommend it to friends”

Helpful Report

(High Wycombe) - Posted 7 years ago

“Prompt and efficient service”

Helpful Report

(Parkstone) - Posted 7 years ago

“very good face to face service and good advice with a good price”

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(Bromsgrove) - Posted 7 years ago

“You were very polite, helpful and efficient. -”

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(Ruislip) - Posted 7 years ago

“The lady who looked after me re. my car insurance was delightful and went to a lot of trouble to accommodate my deafness by moving me to a quite corner. Sadly the quote she offered was higher than the one I was offered for the forthcoming year by present insurers but the assistant was so sweet and I'm a silly old lady and went with the higher quote on this occasion. Just shows in this instance it pays to be nice.”

Helpful Report

(Cheltenham) - Posted 7 years ago

“Good price for vehicle insurance for specialised vehicle.”

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(Thatcham) - Posted 7 years ago

“Russell worked tirelessly to find me the perfect product at a great price. Many thanks.”

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(Southampton) - Posted 7 years ago

“Very efficient”

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(Thatcham Schemes) - Posted 7 years ago

“I give it a 4 star instead of 5 because I would have to pay for a fee (100+gbp I believe) in case there is a claim in the future, and to avoid that fee I would have to pay a fee (35+/- gbp if remember correctly) upfront. I don't think such a fee should exist in the first place since I haven't already paid for the insurance. Other than this, communication with the agent was great. They are client-friendly and professional.”

Helpful Report

(Staines) - Posted 7 years ago

“Kane is very knowledgeable, politeness & patient & humours”

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(Peterborough) - Posted 7 years ago

“Friendly and professional.”

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(Ipswich) - Posted 7 years ago

“Great place deal with”

Helpful Report

(Chester) - Posted 7 years ago

“The Customer Service that I received from everyone I spoke to at A-Plan was exceptional! A breath of fresh air, thank you!”

Helpful Report

(Thatcham Schemes) - Posted 7 years ago

“The staff kept me informed and were very pleasant and helpful.”

Helpful Report

(Farnham) - Posted 7 years ago

“Great service as peace mind”

Helpful Report

(Chelmsford) - Posted 7 years ago

“They gave me a good overall price for two modified cars, great cover and also understand the value of the cars. I would highly recommend.”

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(Thatcham) - Posted 7 years ago

“Very helpful on the phone sorted any issues out very quickly”

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(Aylesbury) - Posted 7 years ago

“Quick responsive and approachable.Very professional .”

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(Banbury) - Posted 7 years ago

“I started a policy and at around day 21 I received a call to say that they were going to have to increase my premium as I was involved in a non fault accident 4 and a half years ago which I had not declared. The increase was excessive so I cancelled my policy the next day after being informed that i would only have to pay for the days I have had the policy (pro rata) plus a £10 admin fee. It took nearly 2 weeks to get my money back and it is £65 short which I have chased up now twice and they say they are looking into it. How long does this take!”

Helpful Report

(Horsham) - Posted 7 years ago

Sorry to hear about your experience Mr Vallely. I have asked your branch to look into this and get back to you.

Posted 7 years ago

A-Plan Insurance is rated 4.7 based on 6,094 reviews