“Shop was quick to process order and notified me promptly about an out of order product, but gave me an alternative that was just as sufficient. Thanks guys!”
Thank you for your kind words! We're delighted that we could swiftly process your order and efficiently handle the situation with the out-of-stock product. Providing suitable alternatives is all part of ensuring your satisfaction. We appreciate your support!
We're delighted that you had a positive experience with our friendly team and speedy service. Feel free to reach out if you require any further assistance or have questions. We're here to help!
We appreciate your positive feedback on our fast shipping and excellent products. While we understand your concern about shipping costs, it's important to mention that our pricing encompasses various essential aspects, including salaries, warehouse rent, packaging, and ensuring top-notch service quality. We aim to provide the best possible value and service to our customers. Thank you for your support and understanding.
“I have ordered twice from them, the spectrum gear I got was all great and backed by blood tests showing products worked. On my second order I tried magnus and it’s trash, had bloods done and I have lower than normal test because this gear is way underdosed or has no test at all in it. The shipping was great, and everything was easy, but I’m taking my business elsewhere as I doubt they will rectify the issue I had.”
Dear Kyle,
We apologize for the inconvenience you've experienced. Complaints about the quality of our products are very rare, and we always strive to find a solution that leaves you, our valued customer, satisfied. We have offered you a replacement with your preferred brand, and you should be receiving it shortly. It's possible that there was a manufacturing defect, which is an extremely rare occurrence.
Given that you have been a returning customer and are aware of our commitment to resolving any issues, we kindly request that you consider revising your feedback.
Best regards,
Administration
“Everything was spot on. The order was packaged discretely as I had requested. They are very fast to respond to emails with questions I have(within minutes). Helpful from start to finish. That’s been my experience every time.”
Thank you for your positive feedback! We're glad you had a great experience with our discreet packaging, prompt email responses, and helpful service. We're here for you whenever you need assistance. Your satisfaction is our priority!
“Great product fast shipping. However, the postmark said it only cost $10 to ship and I paid $60 per bottle each to ship. I don’t think I should have to pay international rates when it’s coming from the US. This is probably what’s going to keep me from ordering again, I’m basically paying double if you can change that I’ll put in another order”
We're pleased to hear that you're satisfied with the quality of our product and the speed of our shipping. However, I understand your concern regarding the shipping costs and the perceived disparity between the cost on the postmark and what you paid.
It's important to note that our shipping pricing takes into account various factors beyond just the raw shipping cost. It includes expenses related to the salaries of our dedicated employees, the rental of our storage facilities, packaging materials, and numerous other operational costs that contribute to ensuring a seamless and reliable delivery process. These costs often extend beyond the simple postage fee.
Thank you for considering these aspects, and we hope you'll reconsider placing another order with us. If you have further questions or if there's anything else we can assist you with, please feel free to reach out.
We're delighted that you found the product easily, had a smooth payment process, and received it quickly. If you have any more feedback or if there's anything else we can assist you with, please let us know!
