“My smart watch came quickly and was well packaged to protect it in transport. But when I tried to get it to pair with my phone there was an issue and it didn’t work. I contacted the store and they were able to quickly tell me how to resolve the issue and so I’m good to go. I liked the speed of delivery and the speed of the customer help.”
“wanted to return defective item, they did not answer any emails and also removed my account so that I could not contact them directly. I had only emailed twice, and they removed my account after the first request. No intention of refund and no customer service, do not use.”
“I have been using A1smartshop.com for years. Shipping is the fastest, and the goods never failed to arrive. The prices range from reasonably good to very good, and sometimes one can find exceptionally good deals. Communication with the stuff is very good, and they go out of their way to solve any occasional problem or question. Highly recommended.”
“Product received as described.
Excellent service from seller who provided tracking information and items were well packaged.
Wouldn't hesitate to recommend seller or to purchase from A1shop again.
This product is fabulous to help clear your head and relax if you're suffering with a cold!”
“Fast delivery ahead of time. The product arrived in perfect condition. Its packaging could be safer, since it is a watch and it was only in its plain box. He could have been hurt. It was my first order from A1, so far I have a good experience”
“Avoid. Scam and lies
I purchased a water dispenser two months ago that took a month to arrive, as the shop is actually located in Hong Kong, not the UK. Unfortunately, the dispenser stopped working after only 2 days of use. When I requested a replacement, the shop agreed to cover return shipping costs if the fault was on their end. However, I had to ship the item back twice due to the misleading postage guidelines they provided(the shop asked me to send it by International Economy rather than Tracked and Signed stating on their website). I finally received a replacement unit, which was a different model than my original order. Despite their multiple errors, the shop refused to reimburse my shipping fees (I just asked for one postage, not two). I am extremely disappointed with the misleading product listing, a faulty item, poor communication around replacements, and lack of accountability for shipping costs even though their policy states the buyer will bear the shipping fee if it has exceeded 90 days from the purchase date". It's a scammer and full of lies. DON'T ORDER FROM THIS SHOP
EDITED: Even though their T&C states the shop will cover the cost of the return if the purchase is less than 90 days they still refused to pay it back. As the shop is actually in Hong Kong. The cost of return is more expensive than the product.”
“I am a regular customer. So far, the product has arrived in perfect condition in all cases. The prices are fine, I strongly recommend it to everyone.”
“Another purchase has just arrived, no disappointment so far, I often purchase from A1SHOP and up to now it has always gone well. The items are selected and usually of good quality.”
“All the items I'll bought are exactly as described. Bought some sensors that are really excellent value for the money. This time my package arrived earlier than expected. Will buy more in the furure.”
“Great variety of products - good prices !!!
I never had any problems or inconvenience. The company's shipping has always been accurate and the packaging great.”
“As a first time buyer, I was rather worried as I already had a couple of bad experiences in the past with purchasing electronics online from China. But seen Xiaomi rice cooker was sales about 20% less than what other website offering so i take the chance and ordered. get the item on time. so far I am happy with the Purchase. Let's see with long term choice for China store.”
