“While initially being great to deal with and seeming to be very competitive year on year they increased there rates by 11.3%. They tried to justify this with an increase to building costs. However when asked how this could be considering we hadn’t raised the amount we were insured for so building costs would have no effect on the pay out they couldn’t provide an answer.”
“Recieved a call, out of courtesy at 23:50hrs, that there was going to be another hours delay in getting the tow truck as the person who took the contract towing was stuck in another job. I already waited for 90 minutes.
The question is;
1. AA insurance I am a member of, paying the fee- does a big company that makes all the promises at the time of signing the policy have only one tow truck to service the Auckland region?
2. In the last of the 90 minutes of the waiting time, I get a call that the towing guy is stuck with some other job.
3. If the towing guy was stuck in some other job, why was he allocated the job in the first instance. This is total negligence by AA insurance.
4. This is night time. A lady, stuck on a roadside, the delay and an unexcusable excuse given of the towing contractor stuck in another job, I believe is pathetic.
AA road side assistance NOT TO BE TRUSTED. The company is mostly interested to sell batteries.”
“Very helpful on the phone answered all my quires no waiting straight through only disappointing thing was the price and the renewal cost was sky high should not need to haggle the price down should give loyal customers a decent price first time
That's why I moved”
“Just had a claim for damage to my car that I did by accident. They were amazing. Claim online, form
Was easy and quick to use and I could book my car in straight away. They followed up quickly with a phone call and explained everything clearly. I needed my car back ASAP and they fast tracked it and was done within and week. All the staff were friendly, helpful and I felt I had a personalised caring efficient experience. I definitely will be staying insured with AA.”
“Fast, friendly and efficient service. Came round within the hour. Checked things out and advised appropriate remedy. I phoned AA next morning to organise tow truck. It also arrived within the hour and towed my car to Ross Galt's to repair ignition/key locking fault. Really grateful to AA. Repair finished in two hours and back on the road. I expected it all to take days.. whew!!”
“Good insurance, however do not renew with them. They do not care about loyal customers unfortunately! Like most of other insurers...for renewal...go for a comparison site...go compare...and will save at least 200 pounds!”
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Raju
1 review
1 star: Bad
12 minutes ago
AA very bad customer service
AA very bad customer service. Assessor behavior and claim process went out of control and reached extraordinary bad situation. Truck hit back of my car and truck company has accepted their mistake 100% and expenses. Workshop estimated 2000$ but AA paid 400$ . AA Assessor has no clue what has happened to the car and how the accident was happened. Manager dont have any idea about this case. Immediately cancelled AA insurance and moved to different insurance provider. Assessor was very very rude and he was treating customers like a beggars. Very very worst behavior. AA has put few words ' we are making fraud claim and AA going to move this case to AA fraud investigation team'. Not sure what has changed and why they have approved peanuts. And second time on revised approval AA has added 150$ more. What's happening in this world. We all knew what will happen to European cars if we touch for repair work. On top of this we never got any updates from AA on this. We called daily few times.”
