AbeBooks Reviews

Name: AbeBooks
Rating: 2.16

2.2 Rating 140 Reviews

29 %

of reviewers recommend AbeBooks

Company Reviews

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Metrics

2.2

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AbeBooks 1 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually quite liked AbeBooks. The book took 1-2 weeks longer than it was scheduled to arrive, but it arrived in really good condition and new just like the listing stated. The seller was called "Majestic Books", and they communicated with me well, when I asked them for the tracking details.”

Helpful Report

Posted 4 years ago

“I ordered a book as a gift to friend. On checkout, I entered the friend's as the shipping address, and mine as the billing address. On my order confirmation email I received my friend's name/address was listed, but not mine. I am now on my 4th email to Customer Service to make sure I get billed for the book, and not my friend. All AbeBooks replies have either been form letters about procedures, not addressing my issue or else stupid claims that the individual bookseller is the one responsible for placing the mailing address on the bill, not AbeBooks whose name is the one on the letterhead of the bill they emailed me. I feel frustrated, but realize the bigger headache it would be to cancel the order. I am a collector of books and have purchased from AbeBooks and other booksellers frequently over the past 12 years. In my opinion, all online booksellers have been going downhill steadily in their customer service for at least the last 4 years. It is sad & disappointing.”

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Posted 4 years ago

“I'm giving AbeBooks a one star because they are difficult to reach if you have a problem. I placed an order, chose expedited shipping, and it took the seller 4 days to actually ship the item. They created a label on day one, it was day 4 before they actually moved the package to USPS. I contacted the seller and Abe Books service asking for a refund on day 3, of which i was denied. I saw another reviewer on here blasting other reviewers for giving AbeBooks a bad review when sellers are the problem, but AbeBooks is the front company for all the sellers. It's like saying the boss is not responsible for those under their leadership. AbeBooks is responsible for their sellers and if they set stronger requirements , their sellers would hold to higher standards and they'd have better reviews. I buy a LOT of books and won't purchasing through Abe again.”

Helpful Report

Posted 4 years ago

“Horrible listings, dread for way of dealing with customers”

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Posted 4 years ago

“Wrong product delivered, and they said for Print on Demand reasons, they can not offer what was originally ordered and I will have to ship the book back in order to receive a refund. I lost money and time on shipping a book back, that wasn't what I ordered.”

Helpful Report

Posted 4 years ago

“I ordered a book on November 19th for a Christmas present. The book never arrived despite a December 9th estimated delivery date. When I contacted the book seller, no tracking number was given despite being asked. Do NOT order from this site.”

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Posted 4 years ago

“I ordered a book and picked PayPal as my payment format. I received an email from abebooks saying my purchase was confirmed. Next day I recieved email that PayPal did not pay. After thinking about my purchase I decided not to get the book after all. I sent email apologizing for confusion and asked to cancel my purchase. The email I recieved back was rude " next time make sure your payment will go through ". I replied there will never be a next time due to the rudeness of their tone. I would never recommend anyone using this company. Poor customer service.”

Helpful Report

Posted 5 years ago

“No customer service whatsoever from abebooks - no support for customers. IRISH BOOKSELLERS rip off. I specifically emailed confirming a book order to which they replied yes- only then to send out the complete wrong book that was worth nothing next to what I actually purchased. They stopped returning my emails and then ABEBOOKS WOULD NOT SETTLE THE DISPUTE even after I spent more money to return the incorrect book. Booksellers lied about receiving the return and abebooks refused to refund my money. LIARS AND THIEVES.”

Helpful Report

Posted 5 years ago

“Received wrong book. Sent multiple emails, nut no answer from abebooks and no answer from the seller.”

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Posted 5 years ago

“Abe Books is the WORST! Don't believe their listings as to where a book is coming from! Won't refund return postage EVEN IF it is their mistake or an incorrect listing! They may reply to emails, but then all email communication ceases and you will NEVER hear from them again, even if they say that they will refund you. BEWARE!”

Helpful Report

Posted 6 years ago

“I bought a used book from Abe books for my criminal law class. I paid $73.00 for it. The book has a whole chapter missing from it, many orher missing pages, and writing and highlighting all over and all throughout the book! That’s a lot of money to pay for a piece of garbage that I can’t even use. I had to rent the book online in order to keep up in class. I think it’s disgusting that abe books would even allow such a book to be sold. I’m a little surprised to see a high rating on this site, as every other site abebooks has 1 or 2 stars. Please do yourself a favor and don’t by a book through this company, they clearly have no standards and do not look out for their customers. I also emailed the help center, no response of course! I wish you had an option to upload pictures, then you all could see this garbage!!”

Helpful Report

Posted 6 years ago

“Delivered on time.Books in good condition.Simple ordering process.”

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Posted 6 years ago

“Babes is a second hand online book company. They have a great range of books at fabulously low prices - often for only pence plus postage (postage is also very reasonable). On the odd occasion they haven't been able to fulfil the order, or it has gone astray, they sort things out as quickly as possible.”

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Posted 6 years ago

“Always a good service. Books received as described.”

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Posted 6 years ago

“I always find my books there even when a bit off the wall ones! description accurate and prices good. Also delivery time very accurate.”

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Posted 6 years ago

“Good book exactly 'as described' delivered quickly.”

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Posted 6 years ago

“The stock of books at abebooks is phenomenal, and the prices are very fair and reasonable. There is plenty of choice from suppliers.The customer service is prompt and reliable. My small library collection is so much richer thanks to abebooks.”

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Posted 6 years ago

“They supplied a second-hand book the condition of which was accurately described. It was excellent value, well packaged and delivered promptly.”

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Posted 6 years ago

“great service and good quality books”

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Posted 6 years ago

“Very wide selection of titles. Good accurate description of used books enabled me to choose a suitable copy.”

Helpful Report

Posted 6 years ago

AbeBooks is rated 2.2 based on 140 reviews