Name: AbeBooks
Rating: 2.11

“Horrible, they still using and old obselete tactics "Bait and Switcht". I placed an order on your website. The next day you notified me via email that the order was canceled, due to seller didn't have the book available, even thou you had it listed "for sale on your website". I went ahead and searched for another copy of the same book on your website, and found a different seller. I ordered the book. Well, well. I also received the "Defacto" email from ABebooks, "Your order was canceled". Again. I asked myself. How is that possible. I really wanted this book. I went ahead and searched for a more reliable, trustworthy vendor online. I found a copy of the book and placed the order. I tried to contact you via phone, but of course, you are using the "Coronovirus excuse". No phone calls. Ok. So I wrote via email. Instead of received a personalized response, I got a "Boiler Plate" response, repeated the same darn thing. The order was canceled and no charge. Even tho I stated on my email of the 2 separate orders I had placed, and yet both were canceled. I wrote again, and got the same response. Is there an echo on the internet? And that's is when I realized that Abebooks's customer serviced is based in a Developing country/3rd world, where they don't read or answer emails. Instead, you will get a "Boiler Plate". as shown on your Training Manuals. I wrote several times, got the same response. I was dealing with a computer not a human being mind you. I then received an email with a tracking number for a shipment. What shipment? All my orders were canceled. I contacted my bank and indeed there was a charge by Abebooks for the second order. Remember the pseudo "Customer support rep." Kept repeating me "Your order was canceled" because that was the easiest way to deal with a customer. Why bother to read the customer's emails? Then got another emails staying that I need to check my bank statements and dispute the charges with my bank. Come again? Did I read it right?????? I asked to escalate the issue. Again, I got another "Boiler Plate" response " we appreciate your business, we will refer your email to another department." I am still waiting, I guess I need to wait until there is a cure not a Vaccine for COVID19 before a human being will contact me from ABEBOOKS. As you can see, you have screwed up, not once, twice. Many, many times. You have total apathy for the customer and are hoping on the law of average that you will survive in this competitive world. But keep in mind, that every chance I get. I will tell people to STAY AWAY FROM ABEBOOKS, PERIOD !!!! So now I am facing with the extra book that I didn't have to get You are WORTHLESS.........”

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Posted 4 years ago

“BUYER BEWARE IRISH BOOKSELLERS via ABEBOOKS! AbeBooks does not protect buyers from the fraudulent activities of this disreputable seller. I have read nearly identical reviews to mine. I am not alone in my experience. Irish Booksellers via AbeBooks sent me a $15 paperback (via amazon.com!) instead of the $45 audio cd version. (Note: I did originally confirm it was the audio cd version w Seller.) I immediately returned the incorrect item and advised the seller & AbeBooks. But the Seller refused to issue a refund and AbeBooks refused to honour my repeated requests for a refund. This is disgraceful customer service. Irish Booksellers + AbeBooks = Fraudulent”

AbeBooks 1 star review on 23rd June 2020

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Posted 4 years ago

“BUYER BEWARE IRISH BOOKSELLERS via ABEBOOKS! AbeBooks does not protect buyers from the fraudulent activities of this disreputable seller. Read the previous reviews. I am not alone in my experience. Irish Booksellers via AbeBooks sent me a $15 paperback (via amazon.com!) instead of the $45 audio cd version. (Note: I did originally confirm it was the audio cd version w Seller.) I immediately returned the incorrect item and advised the seller & AbeBooks. But the Seller refused to issue a refund and AbeBooks refused to honour my repeated requests for a refund. This is disgraceful customer service. Irish Booksellers + AbeBooks = Fraudulent”

Helpful Report

Posted 4 years ago

“BUYER BEWARE IRISH BOOKSELLERS via ABEBOOKS! AbeBooks does not protect buyers from the fraudulent activities of this disreputable seller. Read the previous reviews. I am not alone in my experience. Irish Booksellers via AbeBooks sent me a $15 paperback (via amazon.com!) instead of the $45 audio cd version. (Note: I did originally confirm it was the audio cd version w Seller.) I immediately returned the incorrect item and advised the seller & AbeBooks. But the Seller refused to issue a refund and AbeBooks refused to honour my repeated requests for a refund. This is disgraceful customer service. Irish Booksellers + AbeBooks = Fraudulent”

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Posted 4 years ago

“I ordered 6 books for our book club. Money went from my account immediately. Almost 4 weeks on and still no books, no refund, no explanation and no apology. Awful company. Will not use again and suggest others don't either.”

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Posted 4 years ago

“AVOID! As others have warned, AbeBooks is a disreputable website. The seller sends you a damaged book or wrong item? Oh, well. They will not refund return shipping for items that are incorrect or damaged. They will stonewall every attempt to make them honor their return policy. There are better options to use.”

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Posted 4 years ago

“BUYER BEWARE!!! Like everyone else I wasted time & money by purchasing from Abe Books/Irish Bookseller. What they sent me wasn't even a book, it was more in line of a magazine. It's clear they make money by jacking up the price of shipping and then send a bogus product. I called my bank immediately to file a claim. It's a pathetic way to make a living this way Abe Books/Irish Booksellers.”

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Posted 4 years ago

“They take your money, your are mailed a tracking with no actual tracking. The delivery is within 45 days therefore you will not get a refund because the time frame has lapsed with the American banking system.Total scam”

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Posted 4 years ago

“This is a review for Irish Booksellers who sell through Abebooks, not Abebooks itself (which is generally excellent). Beware! Do not buy from these crooks! Fraudulently sell old books as new - among many scams. Purchased book through Abebooks sold as 'new', but received filthy battered copy. Seller kept promising partial refund that never materialised - as a way to spin-out process until Abe closes case. Clear from multiple online reviews this is a standard practise from merchant (in addition to even worse tricks). If you have already bought before reading this, persist in reporting to Abe & keep demanding refund do not accept brush-off...hopefully Abebooks will eventually take decisive action & close down these thieving con-merchants.”

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Posted 4 years ago

“I sent in a used book to sell for cash... I was quickly notified that my book was rejected due to water damage; however, there is not a single drop of water damage on the book I sent in. I understand that the corners are worn but again no water damage and for a used book it is in good condition. I do not know if this was a mistake by the company or this site is just a scam... very unhappy to of wasted my time”

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Posted 4 years ago

“I read some reviews ‘after’ I purchased four books and assumed I’d never see the books . I got them eight days later and they’re in great condition.”

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Posted 5 years ago

“Book didn't come, no refund. Far more worst than Amazon.com.”

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Posted 5 years ago

“I actually quite liked AbeBooks. The book took 1-2 weeks longer than it was scheduled to arrive, but it arrived in really good condition and new just like the listing stated. The seller was called "Majestic Books", and they communicated with me well, when I asked them for the tracking details.”

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Posted 5 years ago

“I ordered a book as a gift to friend. On checkout, I entered the friend's as the shipping address, and mine as the billing address. On my order confirmation email I received my friend's name/address was listed, but not mine. I am now on my 4th email to Customer Service to make sure I get billed for the book, and not my friend. All AbeBooks replies have either been form letters about procedures, not addressing my issue or else stupid claims that the individual bookseller is the one responsible for placing the mailing address on the bill, not AbeBooks whose name is the one on the letterhead of the bill they emailed me. I feel frustrated, but realize the bigger headache it would be to cancel the order. I am a collector of books and have purchased from AbeBooks and other booksellers frequently over the past 12 years. In my opinion, all online booksellers have been going downhill steadily in their customer service for at least the last 4 years. It is sad & disappointing.”

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Posted 5 years ago

“I'm giving AbeBooks a one star because they are difficult to reach if you have a problem. I placed an order, chose expedited shipping, and it took the seller 4 days to actually ship the item. They created a label on day one, it was day 4 before they actually moved the package to USPS. I contacted the seller and Abe Books service asking for a refund on day 3, of which i was denied. I saw another reviewer on here blasting other reviewers for giving AbeBooks a bad review when sellers are the problem, but AbeBooks is the front company for all the sellers. It's like saying the boss is not responsible for those under their leadership. AbeBooks is responsible for their sellers and if they set stronger requirements , their sellers would hold to higher standards and they'd have better reviews. I buy a LOT of books and won't purchasing through Abe again.”

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Posted 5 years ago

“Horrible listings, dread for way of dealing with customers”

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Posted 5 years ago

“Wrong product delivered, and they said for Print on Demand reasons, they can not offer what was originally ordered and I will have to ship the book back in order to receive a refund. I lost money and time on shipping a book back, that wasn't what I ordered.”

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Posted 5 years ago

“I ordered a book on November 19th for a Christmas present. The book never arrived despite a December 9th estimated delivery date. When I contacted the book seller, no tracking number was given despite being asked. Do NOT order from this site.”

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Posted 5 years ago

“I ordered a book and picked PayPal as my payment format. I received an email from abebooks saying my purchase was confirmed. Next day I recieved email that PayPal did not pay. After thinking about my purchase I decided not to get the book after all. I sent email apologizing for confusion and asked to cancel my purchase. The email I recieved back was rude " next time make sure your payment will go through ". I replied there will never be a next time due to the rudeness of their tone. I would never recommend anyone using this company. Poor customer service.”

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Posted 5 years ago

“No customer service whatsoever from abebooks - no support for customers. IRISH BOOKSELLERS rip off. I specifically emailed confirming a book order to which they replied yes- only then to send out the complete wrong book that was worth nothing next to what I actually purchased. They stopped returning my emails and then ABEBOOKS WOULD NOT SETTLE THE DISPUTE even after I spent more money to return the incorrect book. Booksellers lied about receiving the return and abebooks refused to refund my money. LIARS AND THIEVES.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AbeBooks Reviews