AbeBooks Reviews

Name: AbeBooks
Rating: 2.16

2.2 Rating 140 Reviews

29 %

of reviewers recommend AbeBooks

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Metrics

2.2

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AbeBooks 1 star review on 8th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a copy of a book on the website but when it arrived it turned out to be a German translation! The fact that it was a German edition was NOT REVEALED ON THE WEBSITE listing for the book. I returned the book after being assured in writing that the return postage would be refunded. They asked for, and I sent, documentation on the return postage cost twice but the company still refuses to pay as promised. IF POSSIBLE I WOULD GIVE ABE BOOKS A RATING OF ZERO STARS. The company is dishonest and incompetent. AVOID ABE BOOKS AT ALL COSTS!”

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Posted 3 years ago

“KEEP AWAY, sent wrong book, was sent back (at my expense) still no refund or reply email/response. Seems like a great scam!”

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Posted 4 years ago

“Abebooks does not have a friendly refund policy. They are saying that: "All return and refund requests, including reports of items that didn't arrive, must be received by AbeBooks within 30 days of the order's maximum estimated delivery date". The worse is they never remind you the deadline. If you forget the deadline, then you should forget your refund!”

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Posted 4 years ago

“Ordered a book from a seller Irish Books. Horrible customer service. They do not reply to messages. I paid 28.65 for second day delivery. The book did not arrive. Messages went unanswered. Book finally arrived with Media mail USPS 3.33 postage. Now messaging trying to obtain refund for 25.62 overage in shipping. Irish Books has terrible reviews. I wish I had seen or read them before ordering. Not reputable. And pocketed extra shipping fee.”

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Posted 4 years ago

“Terrible book seller. Had to wait a month for a book sent from a location about an hour from me. Do NOT but from this company. They totally suck...you cant get a refund...i will never buy from abebooks again...TERRIBLE SERVICE...DO NOT BUY FROM THEM. If i could give 0 stars i would. Worst book service on the internet”

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Posted 4 years ago

“A book I ordered was delivered as "Examination Copy" and "Not for Resale". This is not allowed by the publisher. AbeBooks is allowing is booksellers to sell books that are not full editions and not allowed to be sold by the publisher. It is fraud. They refused a refund. DO NOT BUY FROM ABEBOOKS. There are plenty of other reputable booksellers out there.”

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Posted 4 years ago

“I should hope that when an item is submitted for sale the terms of that sale are honest and forthright. When I place an order and am charged for that order it is unprofessional to then be asked for an additional $70 for shipping, above and beyond the $30 (as stated) fee already charged. The weight of the book did not change between advertising and purchase.”

AbeBooks 1 star review on 25th August 2020

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Posted 4 years ago

“This merchant is straight up a scam. They don't even hide it. They will take your money. Including money paid for expedited shipping. They will hand over the order to some vendor and they will simply blame the vendor for everything. I thought I would give them a chance (instead of buying from Amazon all the time). Now I know why Amazon is the best - at least they deliver. Abebooks should call themselves I-scam-you.com”

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Posted 4 years ago

“Horrible, they still using and old obselete tactics "Bait and Switcht". I placed an order on your website. The next day you notified me via email that the order was canceled, due to seller didn't have the book available, even thou you had it listed "for sale on your website". I went ahead and searched for another copy of the same book on your website, and found a different seller. I ordered the book. Well, well. I also received the "Defacto" email from ABebooks, "Your order was canceled". Again. I asked myself. How is that possible. I really wanted this book. I went ahead and searched for a more reliable, trustworthy vendor online. I found a copy of the book and placed the order. I tried to contact you via phone, but of course, you are using the "Coronovirus excuse". No phone calls. Ok. So I wrote via email. Instead of received a personalized response, I got a "Boiler Plate" response, repeated the same darn thing. The order was canceled and no charge. Even tho I stated on my email of the 2 separate orders I had placed, and yet both were canceled. I wrote again, and got the same response. Is there an echo on the internet? And that's is when I realized that Abebooks's customer serviced is based in a Developing country/3rd world, where they don't read or answer emails. Instead, you will get a "Boiler Plate". as shown on your Training Manuals. I wrote several times, got the same response. I was dealing with a computer not a human being mind you. I then received an email with a tracking number for a shipment. What shipment? All my orders were canceled. I contacted my bank and indeed there was a charge by Abebooks for the second order. Remember the pseudo "Customer support rep." Kept repeating me "Your order was canceled" because that was the easiest way to deal with a customer. Why bother to read the customer's emails? Then got another emails staying that I need to check my bank statements and dispute the charges with my bank. Come again? Did I read it right?????? I asked to escalate the issue. Again, I got another "Boiler Plate" response " we appreciate your business, we will refer your email to another department." I am still waiting, I guess I need to wait until there is a cure not a Vaccine for COVID19 before a human being will contact me from ABEBOOKS. As you can see, you have screwed up, not once, twice. Many, many times. You have total apathy for the customer and are hoping on the law of average that you will survive in this competitive world. But keep in mind, that every chance I get. I will tell people to STAY AWAY FROM ABEBOOKS, PERIOD !!!! So now I am facing with the extra book that I didn't have to get You are WORTHLESS.........”

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Posted 4 years ago

“BUYER BEWARE IRISH BOOKSELLERS via ABEBOOKS! AbeBooks does not protect buyers from the fraudulent activities of this disreputable seller. I have read nearly identical reviews to mine. I am not alone in my experience. Irish Booksellers via AbeBooks sent me a $15 paperback (via amazon.com!) instead of the $45 audio cd version. (Note: I did originally confirm it was the audio cd version w Seller.) I immediately returned the incorrect item and advised the seller & AbeBooks. But the Seller refused to issue a refund and AbeBooks refused to honour my repeated requests for a refund. This is disgraceful customer service. Irish Booksellers + AbeBooks = Fraudulent”

AbeBooks 1 star review on 23rd June 2020

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Posted 4 years ago

“BUYER BEWARE IRISH BOOKSELLERS via ABEBOOKS! AbeBooks does not protect buyers from the fraudulent activities of this disreputable seller. Read the previous reviews. I am not alone in my experience. Irish Booksellers via AbeBooks sent me a $15 paperback (via amazon.com!) instead of the $45 audio cd version. (Note: I did originally confirm it was the audio cd version w Seller.) I immediately returned the incorrect item and advised the seller & AbeBooks. But the Seller refused to issue a refund and AbeBooks refused to honour my repeated requests for a refund. This is disgraceful customer service. Irish Booksellers + AbeBooks = Fraudulent”

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Posted 4 years ago

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Posted 4 years ago

“I ordered 6 books for our book club. Money went from my account immediately. Almost 4 weeks on and still no books, no refund, no explanation and no apology. Awful company. Will not use again and suggest others don't either.”

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Posted 4 years ago

“AVOID! As others have warned, AbeBooks is a disreputable website. The seller sends you a damaged book or wrong item? Oh, well. They will not refund return shipping for items that are incorrect or damaged. They will stonewall every attempt to make them honor their return policy. There are better options to use.”

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Posted 4 years ago

“BUYER BEWARE!!! Like everyone else I wasted time & money by purchasing from Abe Books/Irish Bookseller. What they sent me wasn't even a book, it was more in line of a magazine. It's clear they make money by jacking up the price of shipping and then send a bogus product. I called my bank immediately to file a claim. It's a pathetic way to make a living this way Abe Books/Irish Booksellers.”

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Posted 4 years ago

“They take your money, your are mailed a tracking with no actual tracking. The delivery is within 45 days therefore you will not get a refund because the time frame has lapsed with the American banking system.Total scam”

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Posted 4 years ago

“This is a review for Irish Booksellers who sell through Abebooks, not Abebooks itself (which is generally excellent). Beware! Do not buy from these crooks! Fraudulently sell old books as new - among many scams. Purchased book through Abebooks sold as 'new', but received filthy battered copy. Seller kept promising partial refund that never materialised - as a way to spin-out process until Abe closes case. Clear from multiple online reviews this is a standard practise from merchant (in addition to even worse tricks). If you have already bought before reading this, persist in reporting to Abe & keep demanding refund do not accept brush-off...hopefully Abebooks will eventually take decisive action & close down these thieving con-merchants.”

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Posted 4 years ago

“I sent in a used book to sell for cash... I was quickly notified that my book was rejected due to water damage; however, there is not a single drop of water damage on the book I sent in. I understand that the corners are worn but again no water damage and for a used book it is in good condition. I do not know if this was a mistake by the company or this site is just a scam... very unhappy to of wasted my time”

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Posted 4 years ago

“I read some reviews ‘after’ I purchased four books and assumed I’d never see the books . I got them eight days later and they’re in great condition.”

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Posted 4 years ago

“Book didn't come, no refund. Far more worst than Amazon.com.”

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Posted 4 years ago

AbeBooks is rated 2.2 based on 140 reviews