Login
Start Free Trial Are you a business?? Click Here

AbeBooks Reviews

2.1 Rating 153 Reviews
27 %
of reviewers recommend AbeBooks
2.1
Based on 153 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 55%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

AbeBooks 1 star review on 5th March 2025
Anonymous
AbeBooks 1 star review on 5th March 2025
Anonymous
AbeBooks 1 star review on 5th March 2025
Anonymous
AbeBooks 1 star review on 8th November 2024
Anonymous
AbeBooks 1 star review on 30th October 2024
Jerry McName
AbeBooks 1 star review on 9th October 2024
Anonymous
AbeBooks 1 star review on 16th August 2024
Book Fan
9
Anonymous
Anonymous  // 01/01/2019
I ordered a book that one of Abe Books' suppliers could not deliver on its behalf. It took Abe Books some time to track it, but without a prompt from me the Abe Books team arranged a refund to me
Helpful Report
Posted 11 months ago
Placed an order via AbeBooks on 19/4/24 for a hard to find textbook. I received a shipping notification on 25/4 which gave me a tracking number and identified the carrier as Royal Mail. Incidentally, my credit card payment was taken on 19/4, the same day as my order. Upon attempting to track my delivery I found that the Royal Mail tracking app wouldn't accept the number provided, so I decided to leave it a few days and check again later, just in case there was a delay in Royal Mail entering it into their system. I tried again after the weekend, only to get the same result, so I queried this with GreatBooksUK and got the oft quoted 'bot' response which didn't address my query, but did state that they usually shipped with either Yodel or Whistl so I tried the shipping number provided with both of these companies, only to get 'unrecognised shipping no.' responses to both! It was only at this point that I started to have doubts about the wisdom of my purchase (not cheap at £46.65) and started reading reviews of the company, including those on this site. This really got me worried so prepared myself for the worst, and ensured I had copies of all correspondence etc. safely stored in case of what looked to be the inevitable problematic outcome. Today (30/04) Yodel delivered my package. The book was new (as quoted on the order), still wrapped in the publishers shrink wrap, and in perfect condition. I am very happy with it! Basically, my complaint with the company is the dire state of it's communication and documentation, which I found problematic, and I know from other comments on this site that I'm not alone. With regards to the product, I cannot fault them in any way. I have marked them down to 4 '*s' for the reasons already stated. I thought they deserved at least one positive review. Whether they can improve certain aspects of their business administration so that they can collect more positive reviews remains to be seen. I hope so!
Helpful Report
Posted 11 months ago
I actually quite liked AbeBooks. The book took 1-2 weeks longer than it was scheduled to arrive, but it arrived in really good condition and new just like the listing stated. The seller was called "Majestic Books", and they communicated with me well, when I asked them for the tracking details.
Helpful Report
Posted 5 years ago
Very reliable service and quick to rectify when things do not go according to plan.
Helpful Report
Posted 7 years ago
Good selection of books but sometimes I had to buy for postage and I didn't get the book I wanted; unlike Wordery
Helpful Report
Posted 7 years ago
Good value for money
Helpful Report
Posted 7 years ago
AbeBooks is rated 2.1 based on 153 reviews