“Ordered several items in good faith. Received them and realized 6 items that were the wrong size. Immediately reordered the correct size as they were gifts. Sent six item back the next day. Received notice from purolator that they had been received by AF. Over 30 days and they tell me they are still processing the return request. It has been 45 days 2 phone calls and I still don’t have my money back almost 275.00 dollars. Terrible service I will not be ordering again. Waiting for my Refund!!!!”
“Bought a pair of white jeans that had those stupid elastic lines after two washings. Brought back to store (no receipt) they agreed they were a mess but could not return . Suggested I call Customer Service....what a waste of half an hour. Talking, On hold, talking, on hold etc. Long story short she is unable to give me a whopping 30% off coupon because I am not a loyalty member. Walmart has higher quality jeans, never shopping at Abercrombie again. Cheap, poor quality.”
“I purchased some clothes for my daughter. NINE days later I tried to return them as they didn't fit and/or she didn't like them. At no time did the cashier say any items were final sale and neither did the receipt. I repurchased 2 of the exact same items in a different size for my other child and they DID NOT ring up as a final sale. They will not even give me a credit for the store. How can they NOT TELL the customer items are final sale verbally and on your receipt, then purchase the same items in a different size and they're not a final sale. I will NEVER shop there again!”
