“The agent failed to turn up the first time. The second time the agent could not do the installation as there is no cutoff switch between the consumer unit and the 100 amp electricity board fuse. This was stand`rd practice until the late eighties and requires an engineer approved to cut the seal, remove the fuse and then reseal the fuse on replacement. The company has failed to get back in touch to refit the meter. the energy supplier asked for photos of the fuse and consumer unit which I have supplied. No reply.”
“The engineers were supposed to turn up between 8am and 1pm on Fri 1st July, nobody came, nobody notified me that they were not coming. There are such things as smart phones, it is easy to keep people informed.
Perhaps they would like to pay me for a 0.5days lost wages? 5 hours at £25/hr = £125”
“Failed to turn up between 8 and 12 as arranged. I called at midday, and was promised that the engineer would arrive between 1:00 and 1:30. No-one did. No-one tried to contact me to explain. Utterly unacceptable.”
“Still waiting to receive a date to install the smart meter, I have rang 4 times and nothing back. Customer service is shocking. This is why I’m giving very poor”
“I have not had a free smart metre fitted ,youre engineer came and started to maon about parking but his attitude when he entered my property seemed as though he did not want to install the metre,he left and i presumed that youre engineer would have made a further appointment for the job to be done turns out he did not notify you that he had not completed the fitting and it looks like he expcted us to make the appointment for an engineer to return .two days later i received a call from one of youre agents who was unaware that the metre had not been fitted ,at the end of the conversation i respectfully told him that if the engineer you sent is the sort of person you employ to install anything in a property as his attitude towards the job was wanting to say the least then i would go to another company that will send engineers who will do the job without complaining and with better and more respectful attitude ...if this is the way your company is being run then good luck for the future as you will need it ...not impressed very poor standerd of service would not recommend your company if asked ....”
“Shocking company. Sent the company review request 24 hours before the installation was due, then didn’t show up for an AM appointment. When I called to ask them for the reason of the delay, was informed this was due to a ‘technical issue’ And the appointment was cancelled yesterday but NO ONE INFORMED ME!!! Was happy to rebook at a weekend or evening (so I didn’t need to take another days unpaid leave) but unable to accommodate so take head, if you need to book time off work for your SMART meter to be installed, call them the day before as they provide no communication whatsoever about appointments booked or appointments they cancel!”
“The actual fitting went very well, no fuss or bother. I was expecting a screen to tell me what my usage was but I could not see one, when I asked the installer as he was just leaving, where it was he told me its on an app and I had to download it. No instructions how to do this or how to use it!
I thought this was bad as it took my quite a while to figure it out. I think it would have been better and more informative if the installer were to show customers how to do this before leaving.”
“You booked to install a smart meter on wednesday 30/05/2018 between 8am - 1pm. I was in throughout, nobody came or phoned. I left a message on the usio phoneline; nobody has replied.
Deserves a very poor don't you agree?”
“The installer was both pleasant and efficient.
As to the actual meter I have some reservations which are as much to do with my character as anything. Under the old system I used to look at the meter reading every time I entered the garage to get a sense of the usage. Now 9 times out of 10 I am looking at a blank screen and have to hang around waiting for the sequence to come up. I guess I will just have to get used to it but at the moment it is irritating.”
“Quick tidy, thorough and carried out safety checks before and after new smart gas and electric meter installations. Explained and supplied literature on the digital display.
Excellent service.”
“Access install never actually managed to install a smart meter at our property. We gave all the correct information to them as did our energy supplier in regard to having an economy seven meter. Twice they said they could do it and then couldn’t. They got the date and time of appointment wrong more than once unnecessarily sending someone once we had changed the time. Turned out in the end that they said they couldn’t change an economy seven meter, despite originally telling me otherwise.”
