“Excellent service, kept well informed prior to install.
Engineer was very friendly he didnt even wake the toddler up during the work.
Very impressed and highly recommendable.”
“I've reviewed my rating as I'm getting nowhere with usio. Access Install haven't contacted me, and despite telling usio that their site is buggy and won't accept meter readings, they are still refusing to contact me to resolve the matter.
My bill is now going to be based on estimates despite emailing the meter readings a number of times.
I've not been with usio long and I'm beginning to regret moving to them.
I believe many usio customers were asked to leave a review when in fact none of us had any contact with Access Install. Not good enough.”
“Turned up, looked at old mete, said it would be years before a smart meter could be freplace such a meter (a big standard one). And left. Few days later they called back to say they made a mistake, but never came back. The electricity supply company has now fired the installation company from all its installation work due to terrible customer service.”
“It keeps me on top of my payments and how much gas and electric I have used and left to use it's more convenient than having to keep checking the old meters”
“The two guys were really friendly and helpful. Unfortunately they couldn’t install my smart meter as I have a semi concealed gas meter and they don’t carry the conversion kids apparently.
The reason I can’t give them 5 stars is because they made a big mistake. They tested my gas and said I had a leak. They capped it off and called the gas man to come as an emergency. The gas man came and it turns out there was no leak, it was a blocked testing nipple on the meter. Northern gas weren’t impressed!”
“Installation wasn’t completed , electric meter was asking lots of questions so I had to text the engineer who didn’t answer and so text him again the next day and he responded and then had to ring him so he could talk me through what answers to give to electric meter. After that it was fine”
