“I Contacted Ace Trade when my boiler stopped working, the gentleman that I dealt with over the phone was very polite and extremely helpful and had an engineer attend that afternoon. The engineer was well mannered and professional, he diagnosed the problem very quickly and even took the time to explain and show me the problem. The engineer managed to find and replace the part that afternoon. Great service & highly recommended!”
“My power went out and there was a fault with my fuse box. The engineer dave was very freindly and solved the issue within 2 hours of my first contact. Would use again for sure”
“Thorough work done by John...very affable and left place tidy.....I did not appreciate being woken up by over zealous female at 8.15. When told she said "go back to sleep now" asked if I would complete a questionnaire, well I did ,just send it .phonecall waste of time and annoying!”
“Very impressed with service from company from initial and subsequent contact with Joe and from Wazeem who fixed our heating. Very polite, business-like and efficient all round and will definitely use company for any future issues.”
“First impression was very good indeed from the first contact with Joe who was both professional and efficient to the Engineers who were excellent.
Although the work is ongoing I believe it was a good choice. Service and politeness superb to date.
Ian Macdonald”
“Jordon was a charming and helpful young man but I think many of the comments were unnecessary he was very chatty and as unblocking the toilet proved to be very simple I am not sure why he spread the work out over such an extended period of time. We actually wanted to eat so were all waiting for him to go. You asked an extra £100 for unblocking the sink and bath but the sink was not blocked and he said the bath would run faster if I put some bleach down from time to time.
I signed off his work on a blank page because I thought I had made an agreement with Ace trades for £95 or £114 if they needed to use vacuum. He simply used the plunger so I feel I have overcharged as the whole thing could have done in less than 10 mins.”
“I have found this young man called Joseph to be extremely helpful, efficient and polite. I have requested an emergency service to be dealt with, and thats what I got. I have no hesitating or doubt who I'll be calling the next time I have a problem that needs dealing with swiftly and promptly. I have already spread the word amongst my friends and family. What a world this would be, If this kind of service was the norm. Well done to this young man Joseph.
5 ? to u & the company u represent.”
“The plumber I asked for came promptly. He phoned before to check that I was in. He was competent and traced the leak quickly. The report was a bit slow in coming but that wasn't a problem.”
“Ace pest control is in my apinion a very very professional company ..
There is full contact from start to finish and the technician sure knows his job and gave me 3 X options in what he was going to do
I would like to thank all the staff especially joe
Keep up the good work ace”
“very good service and helpful,got our boiler working after bad experience
with other engineers.the only thing we did not receive our receipt by e mail
as you stated
thanks”
“I called this company and explained the problem I had with my boiler. Very polite and professional on the phone and had an engineer out within the hour. I was kept up to date throughout the whole process. Would definitely recommend them and use them again.”
“Some initial problems getting an engineer to attend.
First one never arrived, on contacting Ace we were informed he was involved in an accident on the way to us. We rescheduled another engineer.
This one didn't turn up either and on contacting Ace they could not raise the engineer to find out what had happened. We rescheduled again with Ace being very apologetic and offering a discount off the bill to compensate for our disruption.
The third engineer turned up almost to the second and was very clean and efficient.”
“I was locked out my flat and I called the company up and they were at my property within and hour to let me in. They even fitted and new lock for me. great company will be telling all my friends about them.”
“My window was smashed by a football and the glazer came round with in 90 minutes and put a new window in. The company was fast and the price was extremely competitive”
“I woke up and found a spider infestation in my kitchen. Ace pest control came out that morning and treated it. They even cam back a second time to ensure it was gone. I would highly recommend this company if you have a problem like this.”
“My boiler broke down so I called Ace trades for help. They got to me the same and the service was outstanding and my boiler was up and running there and then. I wouldn't hesitate to use them again and would highly recommend them.”
