Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.47

2.5 Rating 109 Reviews

33 %

of reviewers recommend Ace Hardware

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Metrics

2.5

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices way too high can drive 5 more miles and save &30.00 to $40.00 on some items at Lowes and Walmart! The store near me will not price match.”

Helpful Report

Posted 4 months ago

“I purchased a Craftsman Corded Electric String Trimmer on 10/28. When I left the store I asked what the return policy was. I was told 60 days by one employee and 90 days by another. I just called the store (Rocky’s in Port St Lucie, FL) and was told that I could return the item, but only for a store credit, not a refund. They told me that since I took the item out of the box and connected it to an electrical source just to try it out to see how I liked it and if it worked properly it is not new anymore and cannot be sold. Frankly, that is a bunch of hogwash. I did not use it to trim or weed whack my property. I only turned it on to check it to make sure it was working properly. That’s it, and now I am told I cannot get a refund if I bring it back and I will only receive a store credit. You know, if I bought this thing at Home Depot or Lowe’s I would not be getting horsed around with this and I would get a refund, no big deal. If this is how Ace Hardware operates, I will no longer buy anything from Ace Hardware and I will be sure to inform those I know of Ace Hardware’s return policy. I am very disappointed in Ace Hardware.”

Helpful Report

Posted 5 months ago

“I was told that the cashier's name is Karen. She was very rude, and she had a nerve to stare me down as I walked out of the Great Lakes Ace store at 6248 Allisonville Rd, Indianapolis, IN. Their customer service at one time was great. WOW! What happened?]”

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Posted 6 months ago

“My online order never got shipped but I was charged. After talking to six people and sending many emails, I still have not been helped. Horrible service”

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Posted 7 months ago

“The price of a red wagon we just purchased from Elders Ace hardware was almost double what it cost anywhere else. I was sick that day and had just come from walk in clinic to get it and drop it off at my great granddaughter birthday party. My granddaughter had a fit said I should have gone somewhere else in Cleveland. I have always shopped at ace hardware but this is the last time. Bird feed, plants, mulch, planters, everything there is now approximately double what it is at Tractor supply, Lowe’s, even Home Depot. Ace hardware , you have lost a loyal customer. I checked prices on things a regularly purchase there. Good quality but prices are the worst in this town. It won’t be long until you are out of business here.”

Helpful Report

Posted 9 months ago

“Service dept doesn’t know how to fix mower had a month and a half finally thought it was fixed got home ran 2mins quit took back the fixed belt worked fine today I go to use and same thing wouldn’t work waste of time and money there”

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Posted 10 months ago

“Bought bird seed(safflower) today, very disappointed this time it was filled with other stuffs. I tried to add the photo and it couldn’t download”

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Posted 10 months ago

“Took 10 days for us to be able to pick up mower,I indicated that I wanted it assembled. It was not , at least they took the 25 $ of the bill,but I wanted to avoid hassle of putting it together. Why even offer service if you're not going to provide it....never again”

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Posted 10 months ago

“Every time I order online for pickup they never have the order right and they don’t care I will never order online for pickup again. They need better training for customer service”

Helpful Report

Posted 1 year ago

Ace Hardware is rated 2.5 based on 109 reviews