Achieve Test Prep Reviews

Name: Achieve Test Prep
Address: 228 Park Ave S., #29831, New York, New York
Rating: 4.83

4.8 Rating 275 Reviews

97 %

of reviewers recommend Achieve Test Prep

Company Reviews

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4.8

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firme los documentos sin darme cuenta que si no seguía con las clases me iban a cobrar $2,000 no terminé la primera clase y llamé para cancelar y me dijeron que si no pagaba me mandaban a colección.Asi que todavía estoy pagándoles.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We truly regret that your experience did not meet expectations, and we understand how disappointing this must be. We take all concerns seriously and appreciate the opportunity to address them. You signed-up with us on June 29, 2023, which included a 24-hour cancellation window, allowing you to cancel your enrollment without obligation and receive a full refund. However, you chose to withdraw on September 21, 2023, and the cancellation policy will apply. We hope this helps further your understanding of our policies. If you have any additional questions or concerns, please don't hesitate to contact us by phone at 888 600 3640.

Posted 2 months ago

“This company breached an agreement for resolution then turned around and accused me of breaching. Stay away from this company they do not care about people only if they get their money. Thousands of dollars for CLEP tutoring when you can just buy a book online and get a much better education!”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. We truly regret that your experience did not meet expectations, and we understand how disappointing this must be. We take all concerns seriously and appreciate the opportunity to address them. After reviewing your account, we see that you signed a cancellation agreement that included two bi-weekly payments. While the first payment was processed successfully, we have not received the second payment, which unfortunately results in the cancellation agreement being voided according to our policy. As a result, the agreement defaults back to the original Terms & Conditions. We hope this helps further your understanding of our policies. If you have any additional questions or concerns, please don't hesitate to contact us by phone at 888 600 3640.

Posted 5 months ago

“I tried to cancel due to not having time to do the course. It just wasn’t the right time for me. It has been a HORRIBLE process. I signed an agreement to pay a certain amount every two weeks. They took our DOUBLE the amount. Then refused to refund me, saying that they can just close my account. As a single mom, I cannot afford that. They transferred me 3 times and eventually said they would call me back. I am so angry and would NEVER recommend them. They do not honor SIGNED agreements and the operators do not listen.”

Helpful Report

Posted 10 months ago

Dear Kelsey, Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced during your interactions with Achieve Test Prep. On reviewing your account we have ascertained that your complaint was successfully resolved during your interaction with our team on 05/29/2024. We trust that you are satisfied with the resolution that was reached. It is always our aim to work with our clients to achieve the best educational outcomes. If you have any additional questions or concerns, please don't hesitate to contact us by phone at 888 600 3640.

Posted 10 months ago

“I got my entrance test waived And achieve will not take it off the courses I need. It all about the money”

Helpful Report

Posted 10 months ago

Dear Christine, We appreciate you taking the time to share your feedback with us. Our primary aim is to support all our customers in reaching their educational and career aspirations. We regret any disappointment you may have experienced with previous interactions. One of our representatives recently reached out to you and we are busy implementing a resolution to this matter for you. Once this has been actioned we trust that this will be satisfactory. We look forward to continuing your educational journey with you. If you have any additional questions or concerns, please don't hesitate to contact us at 888 600 3640.

Posted 10 months ago

“Called to admit...admission rep. stated I had an account already while attempting to resolve the situation, (her name was Stephanie) she talked over me and would not allow me to complete my sentences. While asking her if i owed the company any money she continues to become loud and would not allowed me to speak. When she found out I called to be admitted and had money to start with she attempted to bring it down a notch. When I told her she should have a better tone with people if she chooses to be in customer service rep, she hung up. I'm posting this because becoming an RN is my dream. I would like to think the school that I attend would help me and if there is a discrepancy made as individuals we could work it out. The process/program is hard enough without additional stress. Word of advise, if you are dealing with people on any level whether it's a patient, customer or the homeless, they are all people compassion is the name of caring. If you feel you can deal with people without it customer service is not for you. I really expected more from a company that is pushing a nursing program.”

Helpful Report

Posted 10 months ago

We take all feedback seriously and aim to thoroughly investigate any discrepancies to ensure a fair and transparent resolution. Upon reviewing the messages exchanged between you and Stephanie, it appears there was indeed a technical issue during the call, leading to a disconnection. Stephanie's offer to call back demonstrates our commitment to addressing concerns promptly. Furthermore, after conducting a thorough review of your account, we discovered that you initially enrolled with us in 10/23/2015. It appears that your account is currently on collection status. We understand the importance of addressing financial matters with sensitivity and compassion, especially for students pursuing their dreams, such as becoming an RN. We would like to extend an invitation to discuss this matter further and explore options for resolution. If you would like to be re-enrolled or if there are any outstanding issues that need to be addressed, please reach out to us at your earliest convenience. We are here to assist you in any way we can and remain committed to supporting you on your journey toward achieving your goals.

Posted 10 months ago

“If you’re serious about meeting your academic goals, and you continue to delay that idea don’t give up. I tried this program and did not find it beneficial. I took one class, one day a week for a month at 10pm till 1am because there were limited times for that course and that seem to fit my schedule. I wouldn’t do that again. On the other hand, I instantly found myself less motivated due to losses in my family. I comminuted with them for relief and I was denied. I’ve paid $1,300 for one course and yet I’m being told I have to pay another $500 until I can cancel. In my experience, this has become the most inadequate team and just a money agreement. I thought I was making the right decision for my further and instead I’m being held against my will to cancel until they get more money…. I’d rather sign up for community college rather than be persuaded numerous times to continue their program and make payments $$”

Helpful Report

Posted 1 year ago

We sincerely apologize if your experience with Achieve did not meet your expectations. As a company dedicated to helping our customers achieve their educational goals, it is disheartening for us to receive a negative review like yours. Our customers are our top priority, and we consistently strive to ensure their educational journey is both fulfilling and enjoyable. We recognize that unexpected circumstances can arise, sometimes necessitating a pause in education due to personal reasons. According to our records, you enrolled with Achieve on 02/08/2023, and we received your cancellation request on 06/02/2023. As per our agreement, customers are eligible for a full refund if they cancel within 24 hours of purchase. After this initial period, you committed to registering and paying for at least one prep course. Previously, due to personal reasons, we offered you a discount on payments for two months. This arrangement allowed you to continue at a reduced rate instead of the regular monthly fee for June and July. We mutually agreed that regular payments would resume in August. However, on 07/27/2023, we received another cancellation request from you. After a discussion, you indicated a willingness to continue with the program by making a payment. Unfortunately, our attempts to reach you and follow up were unsuccessful. Today, you contacted us again requesting to cancel the program. We are eager to work with you to find a mutually agreeable solution. We strongly encourage you to schedule an appointment with one of our advisors for a comprehensive discussion and to resolve your account. You can book an appointment by clicking on this link: https://help-me.youcanbook.me/. For further inquiries, please do not hesitate to contact us at the provided phone number. Our team is readily available to assist you.

Posted 1 year ago

“First, my instructor coughed throughout the classes every week. The instructor could not explain everything in detail, the other students were explaining the subject. I feel the program was a waste of time and money. The counsel kept telling me to pay my money in full instead of a monthly fee. The test was not explained in detail when or how the test was to be taken. So I wasted 115.00 dollars for nothing because I was not prepare correctly. Wasted money on this achieve classes for nothing.”

Helpful Report

Posted 2 years ago

Hello Sherry. Thank you for taking the time to leave us your comments. Your feedback is valuable to us as we work to improve our products and services. It is only human to cough sometimes, especially since as an instructor you have to talk for many hours at a time. We do apologize if the course material was not detailed or instructive enough for you and have reported this to our E-learning department to investigate further. We do want to note that we have highly qualified BSN instructors who have helped thousands of students achieve their goal of getting an RN degree. I can see that our advisors have provided you with more information about financial payment options. Please don't feel pressured to make the payment in full. We also have a monthly payment option available that may be more suitable for your needs. We would like to resolve your concerns by offering you classes with a different instructor and free extra tutoring on a one-on-one basis so you can reach your academic goals. Please feel free to reach out to us for more information.

Posted 2 years ago

Achieve Test Prep is rated 4.8 based on 275 reviews