A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 357 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 357 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to use the web site, had no problems setting up a new insurance. Would recommend.”

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Posted 6 years ago

“so they rang me back today I have to pay what was originally 168.00 to 88.00 to 91.00 to 88.33, this company needs stopping ripping people off, iv sent all my details to Watchdog and think more people should do the same, they need naming and shaming”

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Posted 6 years ago

Hello Tracy I’m sorry to read that you are unhappy. When a policy is purchased, it is a 12 month policy. If a policy is cancelled before the end of a 12 month term, charges are made to cover the costs of administrating the policy as per the terms and conditions that are given before the policy is purchased. Ourrecords show that your evidence of ‘no claims discount’ was sent to you. If you want to discuss any details of your account please email me using feedback@a-choice.co.uk and I’ll be happy to go into more details. Kind regards John Customer Relations Department

Posted 6 years ago

“I’m very happy with close brother insurance”

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Posted 6 years ago

“Be careful with these people. We were tempted into A Choice via confused.com, via market beating quote on provisional learner driver insurance. - Their website is a complete nightmare....you need to verify all the confused.com data and then it kept getting things wrong with no ability to edit correctly. I tried four time over 2 hours. - at the end of this, no facility to pay online. Had to speak to phone consultant, and basically repeated the whole process. - it then turned out the market leading price is just a carrot to tempt you into to a longer policy (ie for when the driver passes the test and is no longer provisional driver). When I said I didn't want any of those options, and that I would shop around after the test was passed, they stopped the conversation and cancelled the application. - so basically the price on confused.com is theoretical. - huge waste of time. - we went with Marmalade in the end”

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Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Worst company to get insurance with on my current car paid £1200 for Insurance got a new car done a quote online through compare the market they quoted me £1800 with a choice! So I rang them up and after 40 minutes on hold finally answered and was told that quote didn’t exist and they wouldn’t swap my car to my new one so I had to take out a whole new policy with a different company I also lost my no claims bonus! Stay well away from this scamming company!”

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Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“I couldn’t fault this company, they went out of the way to help me with a very reasonable quotation. I left my previous insurance provider because they were unhelpful and not reasonably priced. A Choice offered exceptional customer service. Would highly recommended.”

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Posted 6 years ago

“Good deal and good service”

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Posted 6 years ago

“Customer service advisor Richard was very helpful, top job mate.”

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Posted 6 years ago

“If I could give a minus I would. Nothing but absolute bother. Cancelled my insurance and are trying to charge me cancellation charge and retained commission. Just money scamming scum!”

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Posted 6 years ago

Hi Hayley I am sorry to hear that you are not happy with all aspects of the service you have received. When a policy is purchased, it is a 12 month policy. If a policy is cancelled before the end of a 12 month term, charges are made to cover the costs of administrating the policy as per the terms and conditions that are given before the policy is purchased. Please let us know if we can be of any further assistance. Kind regards John

Posted 6 years ago

“Terrible company!! Cancelled my car insurance on me after 4 months. Now awaiting the refund of the remaining months what will take 30 DAYS!! After a number of cencelton fees, admin fees etc. Terrible company, would strongly recommend to avoid A Choice!!!”

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Posted 6 years ago

“Nightmare of a company. I've been driving for 5 years this year and I have never dealt with a more rude, scamming and demanding company. The countless documentation emails I've been sent after sending them off and speaking to a rep on the phone to confirm this I just received a letter saying my policy will be cancelled as the right documentation hasn't been sent. Along with the charges of £300+ I will never use this company again!”

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Posted 6 years ago

Hello Thank you for taking the time to get in touch. I am sorry to hear you are not happy with some aspects of the service you have received. We place a great deal of importance on customer feedback and would like the opportunity to look into this further for you. If you would like us to do this, please can you get in touch at feedback@a-choice.co.uk with your contact details. Kind regards John

Posted 6 years ago

“After driving a year with a different company with a black box I have to say it is nice to get a quote cheaper without one needing to be put in.”

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Posted 6 years ago

Hi Bex This is good to see. Thanks for letting us know you were happy with our insurance product. We appreciate your feedback. Kind regards John

Posted 6 years ago

“Sorting insurance for my 17 year old daughter. Got a comparison done online and they came out cheapest. I then phoned to arrange cover. I did have to wait on the phone for a while and the phone call to sort out the policy took 45 minutes, but was thorough, professional, detailed and clear. The operative was polite, friendly and thorough. Would definitely (and have done already!) recommend to other first time drivers.”

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Posted 6 years ago

Hi Julie It's great to hear that we were able to provide your daughter with competitive insurance. Thank you for taking the time to leave a positive review and recommending us to other learner drivers. I hope we can continue to exceed your expectations. Kind regards John

Posted 6 years ago

“Easy to sort nice people to deal with and very helpful my son is very happy as the price was brilliant to great all round thanks”

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Posted 6 years ago

Hi Adam This great to see! Thank you for taking the time to leave a positive review and I hope we can continue to exceed your expectations. Kind regards John

Posted 6 years ago

“I wish I'd read these posts earlier. Very similar experience. Original insurance went on for 45 minutes on the phone and was very invasive. I genuinely felt and still feel as though they will try anything to not settle a claim! I obviously have no evidence of this and hope I never need to claim as the application process was bad enough. Then to make matters worse, and because we paid for my daughters insurance by monthly direct debits to help her out, we had to go through another series of emails and applications and get forms sent back, which is fine in principle however it turned out that I forgot to date the first one and it was returned (again fair enough) but its easy to miss an email. Anyway I dated the form and sent it back and even sent further emails to check everything was OK but heard nothing back. the out of the blue some weeks later I get a letter telling me that the insurance has been cancelled with immediate effect! No phone call. Nothing. So I call them up and wait the obligatory 20 minutes to speak to someone and it turns out that the form I sent was apparently illegible - despite the fact that it was their form. My daughter uses the car every day so I had no option but to try to renew but imagine my surprise when I;m told that this is not possible. No. I need to re-apply, so some hours later I get a new cover but am told that this one will cost me about £10 month more!! I had no choice but was / am very unhappy ...... but it gets worse. I then get the loan paperwork through some days later, (from Close Brothers) only to find that they have put it all in my daughters name even though the payments are coming out of my account! And because its in my daughters name they are unable to discuss it with me ....IT'S MY BANK ACCOUNT!! My daughter is 17 and I'm not sure the loan is even legal or enforceable which I mentioned to them but to no avail. I know their insurance quotes are quite low but never again!! I will gladly pay a little more and get an acceptable level of customer service. Disgraceful.”

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Posted 6 years ago

Hi Anthony I'm sorry to hear about the service you received. It's not reflective of the level of service we strive to provide at A Choice. I believe our complaints team have been in touch and I hope the matter has been resolved. If there is anything further you would like to discuss, please contact me on feedback@a-choice.co.uk Thank you for taking the time to leave a review with us. Kind regards John

Posted 6 years ago

“got a new car 400cc lower than my old mariva they quoted me deposit of 69.44 and 11 monthly payments of 47.00 robbing its, 10.00 more a month, then I said I would leave so they added (DICK TURPIN SPRINGS TO MIND) I would have to pay 168.66 for leaving, il never use these highway men again. AVOID AVOID AVOID”

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Posted 6 years ago

Hi Tracy Thank you for taking the time to get in touch with us. Our prices are set by our insurance partners and I appreciate that price increases are rarely welcome. I understand this would have caused some frustration. I hope you were able to get competitive cover for your new vehicle. Kind regards John

Posted 6 years ago

“Rubbish company, rubbish customer service, and they keep you hold hold for 20 minutes at least each time u try to ring. They cancelled my policy themselves and charged me around £170 for the 5/6 days they gave me insurance. Joke. AVOID AVOID AVOID.”

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Posted 6 years ago

Hi Bazz I'm sorry to hear about the experience you had with us. When a policy is purchased, it is a 12 month policy that includes the cost to set up and administer it. If the policy is cancelled before the end of the 12 month term, charges are made to cover the cost incurred to A Choice Insurance. Our fees are explained before the policy is purchased. Please let us know if we can be of any further assistance. Kind regards John

Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

Hi Zohaib Thanks for your feedback, we appreciate it. Kind regards John

Posted 6 years ago

“Pavendeep Singh- Amazing customer service. Its my first car policy in UK and he was informative and directed me in a right way to help me out on taking right policy. He also guided me with information required and went through detail and that just made my buying policy experience easy and economical. I did read reviews before buying my policy but "pavendeep" made the experience truly customer oriented and kind. Thank you so much once again pavendeep for helping me out.”

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Posted 6 years ago

Hi Anjaneya It's great to hear that not only could we help you find the right insurance policy but that you were happy with the service you received. I have passed your comments back to Pavendeep and the team. Thank you so much for the fantastic feedback. Kind regards John

Posted 6 years ago

“If I could give NO star I would. Do not touch this company!!!! Out of all of my 25 years of driving (clean by the way) I have never come across an insurance company like this one. Total rip off, rude and unprofessional. Will not be using them again.”

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Posted 6 years ago

Hello I am sorry to hear that your recent experience has caused some frustration. If there is anything I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

A Choice is rated 2.2 based on 357 reviews