A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 357 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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Metrics

2.2

Based on 357 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service, very polite over the phone, efficient set up for my policy.”

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Posted 6 years ago

Hi Ben It's good to hear that you had great service from us. Thank you for taking the time to leave a positive review with us and I wish you have the very best experience during your time with us. Kind regards John

Posted 6 years ago

“Probably the worst insurance group I have used. Customer service is a joke, ridiculous waiting time on phones & emails. Waited for over 2 weeks for an email back but whilst waiting for a reply they have the cheek to send me multiple emails stating I had uploaded the wrong documents. Also sent me an email which was not even for me, stating a name & their insurance premium amendments. Shocking company. Will not be using again”

Helpful Report

Posted 6 years ago

Hi Tom I am sorry to hear that you haven't had the best experience with us. We place a great deal of importance on customer feedback and would like the opportunity to look into this further for you. If you would like us to do this, please can you get in touch at feedback@a-choice.co.uk with your contact details. Kind regards John

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hi Thanks for your feedback, we really appreciate it. Kind regards John

Posted 6 years ago

“Helpful friendly customer service, very pleased.”

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Posted 6 years ago

Hi Thanks for sharing your positive experience and leaving this review. Kind regards John

Posted 6 years ago

“I have used achoice for years now, always helpful and informative when I needed to contact them. And if they didn't have the information needed to hand they would call me back within an hour. Fair reasonable prices.”

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Posted 6 years ago

Hi Heather Thank you so much for your fantastic review and loyal custom. We really appreciate your feedback. Kind regards John

Posted 6 years ago

“Lorraine was very informative and talked through all the options available. I throughly recommend A Choice for provisional drivers, their product seems ideal.”

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Posted 6 years ago

Hi Tina This is really good to see. I have passed this on to Lorraine and her leaders so the service she provided can be highlighted. Thank you for taking the time to leave us such positive feedback. Kind regards John

Posted 6 years ago

“Very easy and amazing price”

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Posted 6 years ago

Hi Adriana I'm happy to hear about your experience with our service and price. Thank you for taking the time to share your positive experience, we really appreciate it. Kind regards John

Posted 6 years ago

“Good value learner driver cover but hellish wait times on phone calls!”

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Posted 6 years ago

Hi Simon It's great to hear you are happy with our learner driver product. We are putting measures in place to help reduce our waiting times and I hope that should you contact us in the future, you can get through in a timely manner. If there is anything else I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Transparent and cheap. Great insurance”

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Posted 6 years ago

Hi, this is great to see. Thank you for taking your time to leave a positive review. Kind regards John

Posted 6 years ago

“Best insurance company ever!!! Very cheap on bussines an personal use!!!”

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Posted 6 years ago

Hello, this is great to see! Thank you for taking the time to leave a positive review and I hope we can continue to exceed your expectations. Kind regards John

Posted 6 years ago

“Sent documents by post , apparently to the wrong address? , Scanned all required documents and received a text saying they need my documents to maintain cover and spent 30 mins on the phone trying to speak to someone , joke of a company”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Robbing gits that's what's wrong! I had enough trouble when I insured my Hyundai 130i last September saying they were cancelling my insurance having not received the correct docs which they had. Finally sorted that and now 6 months later I buy a Peugeot 2008. I ring today to change the car details, I expected an admin fee but nearly fell through the floor when they wanted charge me £200. Saying the Peugeot is a much bigger car, idiots it's no different in spec or size to the i30 estate. Went on comparison site and can get the car insured for 12 months for £260. Bye bye A Choice, I'll be to ringing tomorrow to cancel my insurance and never again! Lost a good customer through your utter greed!”

Helpful Report

Posted 6 years ago

Hi Vicky I am sorry we weren't able to offer you a competitive premium on your new car. If there is anything else you would like me to look in to, please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“The operator was very helpful with filling in the information and even rang me back the following day at the time he said to make sure everything was ok.”

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Posted 6 years ago

Thanks for sharing your experience Sarah, I'm glad we could help. Kind regards John

Posted 6 years ago

“Very easy to deal with I would definitely recommend them.”

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Posted 6 years ago

“Very easy to deal with I would definitely recommend them.”

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Posted 6 years ago

Thank you for your review and custom. Kind regards John

Posted 6 years ago

“My first years insurance premium was the most competitive. Received my renewal notice with the new premium and thought I would compare. No comparison site csme close. Renewed immediately. That’s s first”

Helpful Report

Posted 6 years ago

Hi Brian Thanks for sharing this. It's great to hear that we were able to find you a good deal on your renewal. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 6 years ago

“absolute joke of a business. took money out of my bank account after I didn't renew my policy. £188 and refunded me £19 back.... you spend at least 30mins waiting to get through to anyone on the phone. after a years no claims with achoice they tried to drop my next years insurance by 3 pound....... SCAMMERS. DO NOT USE A CHOICE.”

Helpful Report

Posted 6 years ago

Hi Connor I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Very quick and easy to work with to get my csr insurance sorted swiftly”

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Posted 6 years ago

Hi Anna Thanks for your review, we appreciate your feedback. Kind regards John

Posted 6 years ago

“Scammers Scammers Scammers ..Steal money from everyone ...Been told my policy should be 220 and now took 265 without any reason ..Call them and they told me u have changed your car thats why ..but when i was going to insure my new car been told my monthley payment will be same only they will charge me broker fee £45 and i payed same time . i will never recomend anyone to use this fraud company thanks”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Asked me to provide documents, emailed to say 1 of my documents does not exist as I stated a no No-Claims. Tried calling days on end and never got through. After submitting what I had par the No Claims I got a letter saying my insurance had been cancelled. Avoid at all costs”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

A Choice is rated 2.2 based on 357 reviews