Name: A Choice
Rating: 2.24

“Don’t ever take out insurance with them! They are awful. They falsely sell you everything. I had a claim they tried to charge me £600 excess I cancelled they charged me nearly £500 to do so! There customer service and company is horrendous. Worst company I’ve ever been with. Robbing customers and charging us ridiculous prices!”

Helpful Report

Posted 6 years ago

Hi Amy, Thank you for your review. I am sorry to hear that you are not happy with all aspects of the service you have received. If you would like me to look into this further for you please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“February this year was the end of my annual insurance with Achoice. I tried ringing but the phones were always busy, so I emailed them Instead. Received an email back stating my insurance had been cancelled. Thought everything was okay, carried on as normal, only to receive threatening letters from a debt collector explaining I owe £300+ because I didn't cancel my insurance. I proved my side of things with the emails and they are still after the money, making up different excuses as the go along. Absolutely disgusting company, don't bother with them rhey are a massive scam!!! Preying on the innocent with their cheap quotes!!”

Helpful Report

Posted 6 years ago

Hi Danielle, Thank you for leaving your review - I am sorry to read that you are unsatisfied. I have sent you an email letting you know what I can do to help. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Got car insurance with these thinking it be ok, payed deposit and 2 months payment for them to turn round and up our monthly charge and charge us an extra £400 to stay with them to then cancel what a money grabbing time waster STAY CLEAR”

Helpful Report

Posted 6 years ago

Hi Chris, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Stay clear we insured our car to then realise they had cancelled it even tho we gave all documents and payed deposits, absolute shocking customer services, it’s like an everyday thing to con customers out of money then they have cheek to want a cancellation fee not a chance, even tho it was them who cancelled STAY CLEAR!!!”

Helpful Report

Posted 6 years ago

Hi Kirsty, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Very easy to use,staff friendly and helpful.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a positive review - your feedback is appreciated. Please do not hesitate to get in touch if there is anything we can help you with. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Really good service and really nice staff that would talk to you and got a really good deal”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a positive review - your feedback is appreciated. Please do not hesitate to get in touch if there is anything we can help you with. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I got shafted by A Choice!!!!! Beware!!!! An unspecified amount of no-claims was demanded after telling them I didn't have any, a follow up email was unanswered , the insurance cancelled and £263 fine arrived!!! Beware!!”

Helpful Report

Posted 6 years ago

Hi Ross, Thank you for leaving a review - I am sorry that you were not happy with the service you received. Since leaving the review I can see that you've spoken to us about your issues. I'm glad we were able to put things right for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Warning Before u insure your motor make sure u see these reviews.. They are proper robbers.. stay Away From this Fraud Broker Called A choice”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“If I could give minus stars, I would ... the worst insurance company I ever had to deal with .... extortionate fees if selling your car and with that cancelling the insurance early .... in desperation I transferred the policy and weeks later and many phone calls , still not able to have the included breakdown service in the correct name and car ... two managers got involved and were meant to contact me , which still hasn’t happened after 48 hours as promised .... endless waits on the phone just to achieve something as simple as asking for a breakdown certificate with the right details on .... what a complete farce this company is , Never again !!!!”

Helpful Report

Posted 6 years ago

Hi Christiane, Thank you for your review - I'm sorry that you were unsatisfied with the service you received. Thank you for speaking with us about your issues and letting us put them right. If you have any further queries please get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“very poor customer service, not the best insurance company out there. wouldn't advise anyone to go with them, is not worth the stress even though it may come across cheaper and your policy may be canceled. They would have you waiting on the phone for 45 minutes to an hour.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“No stars /and 5 stars for day light robbery , bunch of theives/ I will make sure that i take them to BBC WHATCH DOG”

Helpful Report

Posted 6 years ago

Hi S.b, Thank you for your review. Please get in touch so that I can understand what your issues are and try to help you. You can email me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I wanted to change my car from BMW X5 3.00L engine sport insurance group 47. To JAGUAR X TYPE 2.1L engine insurance group 22 and the price is going much more, i don't understand how is that possible??? The other thing is i have 5 months left which is 5 times of 79.99= less than £400 but if i cancel the insurance to day i will have to pay £327.79 none of this are making any sense???”

Helpful Report

Posted 6 years ago

Hi Sami, Thank you for your review. We are an insurance broker and we don't set the price of insurance, however you are clearly unhappy and we would like to help you if we can. Please email me using feedback@a-choice.co.uk with your details and I will look into this for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“avoid avoid avoid !! Had to cancel the insurance they are scammers !!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Cancelled insurance after 7 days paid over 300 pound deposit. Dodgy company I think.?”

Helpful Report

Posted 6 years ago

Hi Donna, Thank you for your review. Please get in touch if you have any queries or if there is anything we can help you with. You can email us using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“They cancel my policy because I move to Northern Ireland. Then spoke to a Gentleman, he said they will refund my money in 1 month . Now over 3 months didn’t get anything back !”

Helpful Report

Posted 6 years ago

Hi Dang, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Scammers. Sent my no claims discount, pictures of license, signed credit agreements. Then they cancel my policy because they want a driving license summary (never heard of one, none of my previous 5 insurance companies have asked for this) Go for any other company except the scam artists. (Customer service very unintelligent)”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Me and my friends are looking for a car insurance company, came across a choice. Now that I came across these reviews there’s no way any of us are buying from u guys. We live in central London in a very tight neighbourhood and word goes around. Not a good look!!! All I see is a reply sayin “please email me so I can look further” how about flipping not letting it happen in the first place?! Doughnuts”

Helpful Report

Posted 6 years ago

“Where do I start? I had sent several emails to and from the company insurance regards to drivers licence, DVLA NCB letter and then my Driver's Licence check code. I then spoke with a gentleman who said I accidentally forgot to disclose a crash in 2015 which (was an honest mistake) he told me Underwriters would contact me as soon as possible, I then received a letter in the post in big Red underlined writing saying - Notice of Cancellation - I then called a different company and had to buy a new cover. To which I called A Choice extremely annoyed to which they responded that I had to pay £140 to cancel! The lady I spoke to on the 11/9 WAS RUDE, IGNORANT AND WAS QUITE HONESTLY NOT A PERSON WHO SHOULD WORK ON A PHONE. I then asked to speak to a manager and to which she responded there is a 48 hour call period. She said I could do a payment plan if I wanted but it would be an additional £20 a month. I then spoke to a family member who fortunately helped me out to which I called today 12/09 and paid for it in full. I have never had a bad experience with a company and this is the first review I have ever left and I'm disappointed it's started with a negative one! I would not recommend A Choice at all and advice people to stay away.”

Helpful Report

Posted 6 years ago

Hi Tim, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I requested for proof of NCB via their website and waited 72 hours as per their SLA. No luck. I then called them and they said i will receive it within 24 hours. Surprise Surprise, NO LUCK. I called today and they said they cant help me as that department is now closed (which is understandable) but will mark it as urgent. I dont understand how difficult it is to just send me proof. Reading through the reviews and having nearly 60% of them being 1 star just shows how much of a sh*t company A Choice is. I will definitely be complaining to the financial ombudsman because this service is disgusting and absolutely unacceptable. I can see below someone has actually mentioned about the financial ombudsman already if more people make them aware of A Choice's actions they will have no choice but to sort them selves out or get penalised. I have attached a link to their website for those who do not know who they are and what they are capable of. https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm”

Helpful Report

Posted 6 years ago

Hi A.U, Thank you for your review. I'm sorry there was a small delay in dealing with your request. I can confirm that your evidence of no claims discount entitlement has been emailed to you this morning. if there is anything further that we can help you with please email me using feedback@a-choice.co.uk and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“If you cant ring through on customer services number ring on renewals they’ll answer straight away! I waited for about 30 mins several times but when i called on renewals they picked up straight away. Absolutely shocking.”

Helpful Report

Posted 6 years ago

Thank you for your review, I'm sorry if you have experienced long wait times to get through to us. Everyone is working hard across all departments to ensure that we provide the most efficient and best possible service to our clients. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

A Choice Reviews