“I made an online purchase at Ackermans on the 30th of March 2024, today it's the 9th of April 2024 and i haven't received my order yet and am not happy about that, i will never purchase from you ever again”
“I regret buying online from Ackermans, bought a phone and no confirmation whatsoever via email or phone it has been two days already and the status is still saying 'processing'. Gosh I am a frequent online purchaser and I dare tell you Ackermans is by far the worst.”
“I wish I have read the reviews before placing my order online I love online shopping and my stuff always come on time but ackermans I am still waiting for my order they said it will take 3 to 5 days to arrive but it's more than that I will never buy online”
“I think your staff must be trained more about customer service , coz i don't think the staff of Musina ,at MUSINA mall Akermans know about it, including the manager herself {Tebogo} ,i went there in order to do a refund on one of the items i bought there, but i was just shouted at in front of customers, I hav never felt so embarrassed ,I WILL NEVER SET MY FOOT IN THAT SHOP AGAIN.”
“I so wish I had read these reviews before placing my order, I have been waiting for an order that I placed on Sunday....no updates nothing, I see I might be waiting in vain”
“I don't understand why Ackermans does not have an option to change the store collection. It took 7 days for my baby's shoe to come through. I even though I was getting scamed for a moment.😒”
“No progress messages....I will never ever buy online again....Poor service Arckermans. I had to go to the shop to find out what's happening with my order...when I got there, they received my order but didn't let me know and I had to wait another 2 hours to get my parcels because the manager was in a meeting!!!!”
“This is the second and also the LAST time I will buy online or in-store from Ackermans!
It took my online order TEN days, including two weekend days, to arrive at my branch!
The previous order also 8 days before arrival. I thought that must just have been a once-off incident. NO progress messages!
Getting to the store… it literally took FOUR staff members effort to get to the right person who retrieves your package! That with 5 personnel members standing around!
So - NOW, I just opened the package. ALL items sent in sizes!!!!”
“Ackermans is not honesty with the Premio Phones they are selling both with Bradien Logistics. I bought a Premio Tab 8 its broken on the screen now i can't get anywhere to fix .They tell me to purchase another phone and throw that away .Be honesty with customers before they buy your products please .We are struggling for the money .Heartbroken”
“Unfortunately i see you have to choose a star to comment and in my honest opinion this does not deserve a star. Its almost 2 weeks and i am still waiting on my online order. By the reviews it looks like you not getting this online ordering right please discontinue because it's cleary not working for you or we as customers you are just giving yourself a bad name. Or try to make use of local courier services like all the others are doing. I just need my parcel that has been out on delivery from the 7th to be delivered atleast before Christmas. This is really bad customer service.”
“I bought a cellphone at a store in Kimberley, non the less to say, the phone was a faulty device, the assistant at the store told me that he cannot help me because the manager is not in the store. It was my third day I went up and down back to the store to get assistance. Guess what,the same excuse. Is there nobody other than the manager who can assist regarding this. According to the terms, the return policy is 7 days. Now I went into the store within the period of 7 days without assistance. Please can you assist me. I am so 😡 angry and disgusted at the same time about this poor service and the non care attitude I got from this manager Mr Peterson at the Ackermans store in Chapel Street Kimberley”
“Haven't received an OTP till now my orders have arrived two later and can get the clothes for my twins for Christmas they are held up at ackermans until i get dat otp i knw nothing about im.not sure when will they send it...ive been using my last money to call for help.at their center but i got no help wish i didn't order at ackermans....Mr price no1 no more ackermans for me.....im heart broken my twins won't be wearing their new clothes on Christmas ðŸ˜ðŸ˜ðŸ˜”
“Online shopping is a scam I bought good September 2023 on the 11 November 2023 suppose to collect my order only to find a gift necklace. I haven't received my goods yoh.”
“I wish I saw these reviews before making an order. I made an order last week Sunday but even today I haven't received any update and when tracking it's still stuck on same stage.
Very poor service, I wouldn't recommend.”
“I went to Ackermans at Cloverdene and Putfontein Rroad. There is a lady named Valentine I found her there and I needed her advise about a phone since I wanted to upgrade to the new one. I politely asked her and she gave me a bad attitude she was rolling her eyes for me and she was laughing at my old phone she mentioned that i looks so cheap. I told her that my old phone is a standby and she decided to go out without assisting me and then i drove to Vodacom at Lakeside mall because Valentine failed to assist me as a customer.She is downgrading your shop and shes also rude very rude and her service was rubbish how could you laugh at the customers phone . I am not Satisfied .”
“They resold my paid up lay buy because I was unable to collect since I was outta province. Nobody called me to ask my whereabouts, today I went there to collect to my surprise 😮 my clothes were sold. It happened at lakeside mall ackermans women. In benoni. I ask for my money the manager offered a gift card I don't want it as I wont ever shop at ackermans. I want my money or my goods”
