ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.62

4.6 Rating 1,462 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answered the phone after just a couple of rings - a real person, not one of those endless menu choices, 1,2,3,4.......... Dealt knowledgeably with my query, put me on hold whilst they checked with AVIVA, then assured me all was as it should be; discounts, increase re my recent claim etc etc all accounted for in my premium. Happy cheerful call handler, friendly without being familiar.”

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Posted 8 years ago

“Very efficient, informative and polite.”

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Posted 8 years ago

“All of the employees take a real feigned interest in dealing with you and your needs..rather than the robots that so many front of house have become.”

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Posted 8 years ago

“Excellent service. All the various options were given along with explanations as to what was the difference between the various policies. Discussed what our needs were.”

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Posted 8 years ago

“I searched long and hard to find a knowledgeable broker to help me - ActiveQuote succeeded where others had failed. On top of that, they were incredibly friendly and helpful on the phone, contactable also on email. They found me a suitable policy at a great price - thank you James! Medical insurance is a bit of a minefield - perhaps, like me, you have struggled to find the right policy. Think about calling these guys. Thank you ActiveQuote for a job well done!”

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Posted 8 years ago

Thanks very much for providing feedback, we're pleased you found our service easy, and our staff approachable and helpful. We've passed your kind words to James. We work hard to deliver a good service, and make sure our customers have confidence in our advice and guidance. Thanks again for choosing ActiveQuote for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Communicative, patient and professional”

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Posted 8 years ago

“Lovely staff to deal with”

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Posted 8 years ago

“Very professional”

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Posted 8 years ago

“Lance was Very helpful, very informative, would recommend to friends and family.”

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Posted 8 years ago

Hi Adam, thanks for your positive review of our service, and how well Lance dealt with your query. We're pleased we've found you the right product for your needs. Thanks again for choosing ActiveQuote for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Extremely thorough, ask specific direct questions, good listener and very personable”

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Posted 8 years ago

“So far so good...I cannot complain. ActiveQuote was very helpful and not pushy at all. Excellent customer service!”

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Posted 8 years ago

“no hard pressure selling”

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Posted 8 years ago

“Dealing with Active Quote was straightforward and made the job of changing my health insurance provider easier.”

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Posted 8 years ago

“Looked at my personal circumstances”

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Posted 8 years ago

“Very pleased with the way he was very thorough and walked me through the best policy to suit me. Would definitely recommend”

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Posted 8 years ago

“I was sold an income insurance policy from this company at the beginning of the year. They went through my circumstances in depth and assured me the policy was right for me. Unfortunately I had to make a claim, my claim was rejected by the insurance company as I was sold an incorrect policy (confirmed by insurance company). When I complained to Active Quote they accepted that they had sold me the wrong policy. However they only offered me one moneths benefit as a way of compensation. So I am now 7 months post accident, trying to recover from an injury on nil income. Added to this stress I am now having to take legal action against this unhelpful, unprofessional and unsympathetic company.”

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Posted 8 years ago

Thank you for leaving a review Mr Lake, we are sorry for the stress that's been caused. This was referred to the Financial Ombudsman Service, which has made a final decision which we have complied with. We trust this matter is now closed. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Terry was very responsive via email and phone, happy to answer all my questions and was very good at explaining things in terms I could understand”

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Posted 8 years ago

Thank you very much for your feedback and positive review of Terry's service. We're really pleased he helped you and ensured you were comfortable with the choice you have made. Thanks again for using ActiveQuote for your insurance needs. Kind Regards, The ActiveQuote Team

Posted 8 years ago

“Finding a competitive policy”

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Posted 8 years ago

“Endless patience as I faffed around, plenty of clear explanation, efficient and friendly. And reduced my medical insurance by around 25% with no loss of cover. What's not to be happy about?”

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Posted 8 years ago

“Quick smooth renewal”

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Posted 8 years ago

ActiveQuote is rated 4.6 based on 1,462 reviews