“I have only just started using Activewear as a supplier and I am most impressed with the level of service. Even through the difficult times of covid 19, our orders are despatched expediently with emails constantly updating me on the status of the order. The quality of the items are very good. Steve Frost has been a superb contact and nothing is too much trouble.”
“Not great service/communication.
I placed an order for Spiro shorts and got confirmation they would arrive between 8th -15th April.
I waited until the 20th before sending a message to ask when they’d be dispatched, and was just told there was a banner on the website to tell customers about delays. I’d already checked this banner before ordering as I am well aware of the impact of the current situation on delivery times etc. It listed Spiro among the brands they were able to supply at that time whilst orders for other brands were on hold.
I replied asking to cancel the order and got no response.
I sent a new email a few days later, again asking to cancel. They replied on Tues 28th to say they could cancel, so I replied directly and also sent a separate email confirming I wanted to cancel.
The shorts were dispatched to me on Fri 1st May in spite of this. It feels like they chose to ignore my last emails to avoid a refund.”
“in these times of virus i know it cant be easy for you to give normal super service.part of my order you had bu the jerseys fron front row were held up(i know as i was in the dark re order status.i phoned got a hard working and nice guy who told me info)i received order soon after.i will buy from you in future.hopefully when virus is not so deadly.thank you”
“I ordered my item nearly 6 weeks ago. It has not arrived. I have sent an enquiry email, with no reply. The last email 5 weeks ago stated my item had been dispatched. The courrier tracker system states they have not recieved the parcel I fully understand the difficult situation with covid-19 at present, but i feel this delay is excessive!
I will be very reluctant to recommend or use this company again if i do not receive correspondence soon.”
“My husband has , in the past worn items of your workwear with logos . The quality has always been fabulous , from the ability to wash constantly and wear with longevity. When searching for a zipped hooded sweatshirt your brand came up and I had no hesitation in ordering ,in the hope that the quality would be the same . I was not disappointed , a lovely example of good workmanship , thick cotton and chunky zip . From the straightforward ordering , very speedy delivery and no hassle website , I am certainly pleased with my purchase .”
“Nice and comfortable. Normally take size 8 but ordered size 9 to make it easier to get on and off. Glad I did size 8 would have been at bit tight. Good buy glad I bought them”
