“I recently purchased a Mother of the Bride dress. The dress showed in stock and ready to ship. I opted not to purchase this dress elsewhere based on that information. It took several days for Couture Candy, not Adasa to reach out and inform me that the dress was, in fact, not in stock. FYI they (Couture Candy and Adasa) are the same online retailer. By the time I was notified the other retailer had sold the dress. They did issue a refund, although 10 days later it has still yet to post to my account.”
“Totally shocking customer service I have emailed 6 times for a return code and no reply !! The dress was expensive and I need the money back but can’t send back without a return code …”
“I contacted several retailers trying to locate a dress I wanted for my daughter’s upcoming wedding. They were so friendly, extremely polite and most helpful in helping me get my dress. Many stores do not accept returns, but they are willing to do so. For all of these reasons, I would highly recommend ADASA!”
“Very pleased with the service I received from Adasa. The gown was delivered in 2 days! Although there was a slight problem with the gown, customer service was great to help resolve the situation very quickly and to my satisfaction. Would definitely order from Adasa again! Price was great too!”
“ONE OF MY DRESSES ARRIVED WITH THE SECURITY TAG ATTACHED TO MY DRESS. I CAN WEAR IT TO THE EVENT I PLANNED TO THIS WEEK!! VERY POOR QUALITY CONTROL IN THE SHIPP8IHG DEPARTMENT. SOMEONE NEEDS TO CONTACT ME IMMEDIATELY TO RECTIFY THIS.”
“Don’t buy unless you read the fine print. All sale dresses are non-returnable and non-exchangeable. I am stuck with a dress I ordered in the wrong size. I don’t order from retailers with this policy but didn’t read their return policy well enough to see that I couldn’t return or exchange.”
“Beautiful dress! Excellent quality and finish. A thought they sent the incorrect color the customer service is superb. Will buy from them in the future for sure .”
“Ordered the Cinderella Divine CD0132 a size Small and it fit really BIG on my daughter. It's suppose to be no lower than knee high and it's like 4 inches or more below the knee. Too bad they don't exchange or refund your $$. Just didn't look like it did in the picture on-line. The corsette lace stated to break apart on the ends. Really Disappointed 😞 😕 😔”
“Ordered this dress for my daughters senior prom. Loved it. Received it so quickly too, ordered and received 5 days pretty impressive granted it was sent from Vegas to Hawaii.”
“The service level and customer satisfaction is extremely low. If Adasa wants the customer continue using their services they should implement a full refund policy within a restricted time frame of the item receipt. The website has nice selection but I won't be coming back here.”
