Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

Write Your review

Tell us how Adexa Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No aftersales service. They can not provide any spare parts and no catering spare parts suppliers deal with Adexa, so if it does break down you have a big paperweight. Beware if you buy from this joke outfit. Would give 0 stars but unable”

Helpful Report

Posted 3 years ago

“They said 3 to 5 working days nearly a month no one's answer the phone still not received order well useless company”

Helpful Report

Posted 3 years ago

“Absolutely rubbish they are a dishonest dishonorable company. They continually lie. If you want to waste your money. Go with this company”

Helpful Report

Posted 3 years ago

“Dreadful after sales service, bought 2 induction hobs, both stopped working within guarantee period, Adexa putting every obstacle possible in way to avoid paying refund. I’m not in touch with trading standards for help.”

Helpful Report

Posted 3 years ago

“Very poor customer service. Charly, in particular is awful. Adexa delivered a damage product, then took over 2 weeks to agree to a return for a refund but later refused to collect it, informing me that I should return it at my own cost. Deliberately misled and messed around for weeks. I had to eventually contact my bank to raise a chargeback request.”

Helpful Report

Posted 3 years ago

“Totally unprofessional team, sell unusable product then disregard you and tell you it’s your own error…”

Adexa Direct 1 star review on 22nd September 2021

Helpful Report

Posted 3 years ago

“Appalling service they dont care at all.”

Helpful Report

Posted 3 years ago

“Two fridges broken no refund Avoid this company”

Helpful Report

Posted 3 years ago

“3 items purchased and all 3 damaged in varying amounts, large hot plate purchased and inspected on delivery but when putting it in place (removed completely out the box) to use the bottom is badly damaged. You have refused to move on your T&C's.”

Adexa Direct 1 star review on 17th September 2021

Helpful Report

Posted 3 years ago

“Ordered 3 folding poseur tables, they do not stay open. Have called endlessly no reply. Sent emails no response either.”

Helpful Report

Posted 3 years ago

“Terrible customer service and communication. I had to get a refund via my credit card company as I was ignored for over a month when I had to return an item. Avoid!”

Helpful Report

Posted 3 years ago

“Useless customer service. No product, no refund!!”

Helpful Report

Posted 3 years ago

“Ordered 2 items 3 weeks ago. Alexa say DHL couldn’t deliver because of a bad address. 17 emails to customer service later and I still don’t have the items. I’ve asked for a refund but they keep emailing with different transport issues. Tried to call but no answer and no one calls you back. Nightmare of a company! Do not use!”

Helpful Report

Posted 3 years ago

“So bad!! don't use!!! they wont deliver your order and wont refund!”

Helpful Report

Posted 3 years ago

“This is a terrible company. Customer service is the worst I have come across. Ordered a sink unit and over a week later no repose or I should say false promises given. Now told it would be at least another week. I needed this installed this weekend. Now trying to get a refund from them. Avoid this company. Even 1 star is to high...”

Helpful Report

Posted 3 years ago

“Ordered product on the basis of the technical information provided but when received specification was different rendering the product useless to me. Provided Adexa with the information required highlighting error but have refused to collect item and issue refund. Due to the urgency of needing product have had to order an alternative ( from Nesbitts ) whilst I await response back from Adexa.”

Helpful Report

Posted 3 years ago

“STEER CLEAR. ZERO CUSTOMER SERVICE, TERRIBE APPLIANCE SPENT £1000 ON AN ICE MACHINE THAT DOES NOT PRODUCE ICE. THEY WILL NOT PICK UP PHONE AND WILL NOT RESPOND TO MY EMAILS. CONSIDERING LEGAL ACTION NOW THROUGH THE SMALL CLAIMS COURT.I ADVISE THE SAME. OWN A DINER AND BUY ICE FROM TESCOS NOW.”

Helpful Report

Posted 3 years ago

“OMG, I wish I had read these reviews before my worst buying experience with this company ADEXA. My question is how the hell are they still allowed to continue trading? Customer service is appealing, the delivery is shambles, the items are cheaply made. Something needs to happen to stop this disgraceful company trading in the catering industry. The glass Washer I bought for near £800 is a joke, matchbox could have made a better one. As for the non existence of customer service, where are they, or who are they, do they really exists or is it a one man and his dog who run this outfit. I don’t have the energy or time to explain my experience with is dam company. All I have to say is DO NOT waste your time, energy, or money.”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER. PLEASE DO NOT BUY ANYTHING FROM ADEXA. CUSTOMER SERVICE IS NON EXISTENT. THEY NEVER ANSWER THEIR PHONES, AND IT TAKES AN AGE TO GET A REFUND, AFTER THEY TRIED TO TAKE 25% FROM ME. ONCE THREATENED WITH SOLICOTORS I GOT MY REFUND”

Helpful Report

Posted 3 years ago

“I wish I could give them one star. Bunch of thieves I ordered 8 items but one was missing and spoke to customer service they didn’t give a damn about that. Pathetic customer service. No-one answer the phone.”

Helpful Report

Posted 3 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews