Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,006 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

Write Your review

Tell us how Adexa Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adexa Direct 1 star review on 22nd January 2025

Anonymous

Adexa Direct 1 star review on 16th January 2025

Anonymous

Adexa Direct 1 star review on 17th December 2024

The King's School

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Customer service I have ever experienced. The dough roller machine arrived with a damaged guard but refused to send another. After two days of operation, the item broke down and again refused to exchange. They think their unfair terms and conditions trump consumer law. Adexa tells you to get an engineer's report at your own expense, and they will cover the parts if needed. However, the manufacturer warranty forbids any engineer other than their own people. I would not trust this company.”

Helpful Report

Posted 2 years ago

“Bought some dough trays last year never had a problem. Bought more dough trays this year and they're completely inferior! The material is bent out of shape they're not as sturdy they don't stack up together. My dough has dried out and merged together due to how warped the bottom of the trays are. We sent multiple videos and pictures to demonstrate, we even placed a marble in the new trays to show how uneven they are compared to our older trays. All they did was fob us off with the same email saying they don't see a problem with the product and if we would like to return 3 out of 4 of them because we have used one then we can do so at our own cost and an additional 25% fee deducted from the refund! It's absolutely disgraceful they have no shame what so ever and don't even offer a reasonable alternative! We're now such with a stack of dodgy dough trays that cost us twice as much as the first ones we ordered. Stay away! Absolutely disgraceful customer service and terrible products, we will not be using this company again and I will urge anyone else to stay away too!”

Helpful Report

Posted 2 years ago

“Do not use this company, or less you are prepared to spend months on the phone and emailing them constantly. Without threatening legal action I would not have received my refund on a cancelled order. Adexa’s customer service is non existent. There is a reason why this company does not accept credit card payments, only bank transfers.”

Helpful Report

Posted 2 years ago

“Don’t use this website people, I ordered a commercial juicer and they sent me an incorrect item which was a lot cheaper than the item I ordered, had to chase them for weeks and now they want me return the incorrect item at my own cost coz I wasn’t able to print the return label on time . Ans they won’t acknowledge that it was their mistake that they sent me incorrect item at first place, avoid them at any cost.”

Helpful Report

Posted 2 years ago

“Absolutely shocking company! Avoid at all cost!”

Helpful Report

Posted 2 years ago

“Adexa the worst service in the entire world. They sent me broken grill pan. Also they did corrupt practice and deleted the courrier tracking details from the parcelhub site. Adexa says they deliver the parcel on 19th July but it was delivered on 25th July. The 25th July parcel hub details got deleted by Adexa or parcelhub. Now when I complained on 25th July the day of delivery, customer care said no it was delivered on 19th. Now they declined to give me a refund as I reported on 25th July, more than 24hrs after delivery according to them. The delivery details were deleted intentionally. This company is just the idiots which makes it's customer fool.”

Adexa Direct 1 star review on 8th August 2022

Helpful Report

Posted 2 years ago

“I placed an order on a Thursday and paid the premium for Saturday delivery. On Friday Adexa called and said Saturday delivery was not possible so I switched to the following week. I was told I would get a refund for the extra charge for Saturday. But Adexa are refusing now to honour this refund for the Saturday delivery they could not make. The BBQ cooker we received works well so far.”

Helpful Report

Posted 2 years ago

“Well Adexa, I’m not surprised to see you have the worst reviews possible. You are absolutely useless, you’re customer service drone, Eloise, is dull, witless and doesn’t give a damn. Do you actually search for gobsh**e people for the roll or do train them to be that way. Your products are shyte chinese Knock offs and do not work. How you haven’t been shut down yet amazes me. I wish you illness FU”

Helpful Report

Posted 2 years ago

“Avoid at all costs! They sent a faulty item. I then asked for a refund and sent the item back. That’s over a month ago and no refund has been issued yet. It took over two weeks from the time that I reported the fault until I was able to send the item back again and the process was overly complicated. Have gladly bought the item from Empire Supplies instead: https://www.empiresuppliesonline.co.uk They were very professional and the return label was in the package already in case of any issues.”

Helpful Report

Posted 2 years ago

“I wanted to leave a NO STAR review but was only able to leave a minimum of one. This is the worst company to purchase catering equipment. Should have read the reviews first. Purchased kitchen equipment equipment and they have broken down only after two months of purchase. Reported it to company and they say we are only covered for parts. We have to get a report by an independant company before they will do anything. Worst company to deal with and their customer service is disgusting.”

Helpful Report

Posted 2 years ago

“This is the worst company I have ever dealt with I wish I had read the reviews before. Returned a faulty machine which they say couldn't be fixed so was given a credit (well so I am lead to believe!!!). It was in fact a coupon which you have to use within 6 months which they didn't inform me of at the time. When to place another order and the coupon as now expired by 5 days so I get nothing I am absolutely raging NEVER USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“I have bought a dishwashing machine that never worked, then they asked me to send a report to see the problem, So we had to pay a company to see the problem of the dishwasher, then they started saying that the report was not clear when it was saying exactly what the problem is, after 7 months, we have to pay a second contractor to have a look at the washing machine, and the second contractor saying the same problem PCB board issue as the first call out. Adexa accepted the second report, and now they are requesting a picture of the PCB board, it just does not make any sense they are just losing time for the warranty to finish. I would never recommended after 10 months they did not find any solution and the dishwasher never worked,”

Adexa Direct 1 star review on 29th July 2022

Helpful Report

Posted 2 years ago

“The worst company I have ever dealt with. Damaged product and incorrect product delivered and now I'm having to take time out of my business day to returns these. No collection offered for their mistakes. Would never order from them again. Shocking customer service.”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID!!! I have been completely shafted by this company. I bought a catering sink which arrived damaged. This is the response I had from their so called customer service: “Please be advised we have had confirmation these items do not come assembled please see below image of how they come. As per the terms and conditions you have agreed to at point of sale, all damage must be reported within 24hrs in order to make a claim as this wasn't reported within that time frame we are unable to ascertain when this damage occurred. Due to this we will not accept a return on the item and any warranty has been voided due to the item being damaged during assembly” They are calling me a liar, stating that I have damaged this item. Furthermore they are refusing to refund or replace. I complained within 48 hours of delivery. Absolutely disgusting and I will be taking it further. Do Not Order from this company!!!!!”

Helpful Report

Posted 2 years ago

“Absolutely appalling company , they list items on there website to make them look new then at the top of the page a tiny tiny star says they are grade B which you wouldn’t have a clue about as it isn’t in the description. When my item turned up it was absolutely disgusting packaging where it’s been re packaged . The item don’t work at all , I have tried phoning , emails was blocked , I have sent and received around 30 emails now and still getting no where after it’s being faulty when it was delivered, adexa keep coming out with rubbish about send this pic send this video etc and every time I do as proof they keep fobbing me off asking to try a different video etc . Absolutely avoid this dodgy company .”

Adexa Direct 1 star review on 25th July 2022

Helpful Report

Posted 2 years ago

“Received a burr coffee grinder claimed to be for light commercial or domestic use. I bought for domestic use. Failed after less than a week. Ground one bag of coffee over one week and had to strip it down as per the cleaning manual and the drive mechanism was rock solid with grinds below the hopper outlet. Cleaned, tried to run the machine again and clogged up again. Cleaned and clogged again. Customer services refused to take it back unless I stripped it down and provided a photographic evidence of the fault. I said they need to sort it out. They then said I had no rights as I was a commercial customer and I was also expected to clean it regularly. Amazing, they think someone using it for light commercial use should strip a coffee machine down every 6 coffees taking 30 minutes each time, had I been using it for this purpose. She talked over me and was disrespectful and put the phone down 3 times. Had to contact credit card company to resolve.”

Helpful Report

Posted 2 years ago

“Appalling customer service. They delivered a grill to the wrong address, despite confirming the shipping address twice. It cost me an additional £250 to get it couriered to the correct address. I conveyed this to the company, and they ignored my messages completely. They also refused to connect me with a manager, but saying that a manager would call me at some point. After one month of waiting for a manager to call, they told me that the call was not necessary, Yet the issue was never resolved. I will never use this company again. They have no Management structure or official complaints policy in place.”

Helpful Report

Posted 2 years ago

“This company is scam. I ordered two workshop benches in my kitchen. They haven't delivered the good 10 days after I ordered. I emailed them three times, they kept saying, tracking good, will deliver. I fed up with waiting so I call them to refund. A lady said that it will charge me carriage £24. It was last Friday then refund money came today only £231. I paid over £380 including vat. How could it possible? Please tell me anyone? This company even understands what is consumers right 2015 act.”

Adexa Direct 1 star review on 12th July 2022

Helpful Report

Posted 2 years ago

“One of the horrible company in the UK. After taking money they won’t send the items. Not issuing the refund. They will not refund or help you once you plan an order. You will not get any kind of customer service. One simple answer, we use third party delivery service. Be careful before making an order.”

Helpful Report

Posted 2 years ago

“Oh my gosh, I phoned to Adexa company this morning to cancel my order. I fed up with waiting for the delivery last 7 days. A lady said charge me £24 delivery service which I haven't received the goods. That is very poor quality service and consumer protection act, this company shouldn't charge me delivery cost. As I am running a business, I was absolutely shocked when she said she will deduct the delivery cost. Also, refund won't be available next 5 days. Please be aware of absolutely poorly customer service.”

Helpful Report

Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,006 reviews