Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even deserving 1 star, but no other option to leave a review. Horrible experience dealing with Adexa. I have ordered display chiller and even though it was delivered it was missing rims for the gastronomes and awaiting response from customer service after 3 months. I don't think I will ever hear back but further to my disappointment the chiller's performance is a disaster! It works at a temperature it only wants and never sets to a temperature I need, the bottom fridge freezes and top is constantly full of condensation and basically needs drying out all compartments to avoid food going bad. There are paddles of water on the inside, too. I highly DO NOT recommend this company. I have written a complaint about the performance and not a word back. Considering to use Financial Ombudsman really soon.”

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Posted 2 years ago

“Ordred 3 worktops.only received 2 and was told I get the refund for the third but I have to keep the 2 others. Keep away from them. Thats ehat happens when you go for cheap like them.”

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Posted 2 years ago

“Spent £1200 on a prep counter fridge that stopped working 4 months later, as per Adexas policy I got an engineer out to examine the fridge and write a report at my own expense. The engineer said the appliance was un repairable because the leak was coming from somewhere in the cavity and that there was no way in fixing it. ADEXA didn't want to know and said it wasn't their problem as they only offer a parts only warranty so there was nothing they could do. Disgusting RIP off merchants who have no consideration for their customers, I am taking them to.small claims court.”

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Posted 2 years ago

“awful company to use - does not honour warranties”

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Posted 2 years ago

“Terrible do NOT use this company! The worst ever! Horrid people broken equipment extremely unhelpful”

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Posted 2 years ago

“I ordered a bottle fridge, they did not let me know when it was being delivered, I was at work when I got a call saying I'm outside. I had to rush home to take the delivery. There was no damaged to the packaging and I had to rush back to work without opening it. Later on, we opened it up to find it was bashed up and nothing like the color it was in the photo. they have refused to refund or do anything. This company is a scam!!! I wish i had researched the company beforehand.”

Adexa Direct 1 star review on 2nd September 2022

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Posted 2 years ago

“Avoid at all costs, very poor customer service and plenty of negative reviews and CCJs on Facebook about this company . Be warned and do your research . I wish I did!! I will now have to take things further .”

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Posted 2 years ago

“I really wasted my money on adexa product the quality just not good”

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Posted 2 years ago

“If you have had the same disgusting and unfair experience as us (all reviews below, days apart all complaining of faulty items or not even working items with no remorse or refund received from company) please contact this email as we are in the process of submitting a legal appeal against them. It’s at no cost, we just need as many people as possible to submit their complaints and unfairness. Please email - jacquelinejacobelli@hitmail.com”

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Posted 2 years ago

“Avoid at all cost , horrendous company, awful customer service. Refused to refund a machine that was returned to me broken and soaking wet after I had sent it back to them for repair at my own cost. Horrific company to deal with, totally dishonest. Although I have received a full refund from my credit card provider and I have never posted a review about a company before I wanted to warn people and have also contacted trading standards. What Adexa Direct is getting away with should not be legal.”

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Posted 2 years ago

“Should have seen here the reviews about this company. Only returned 75% of my money with a return. So greedy. Product not used at all and returned swiftly and they think they can just keep £25 for no reason. So upset and won't be ordering the larger product I returned my other one for.”

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Posted 2 years ago

“Please never use this company- they are fraudsters”

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Posted 2 years ago

“Worst Customer service I have ever experienced. The dough roller machine arrived with a damaged guard but refused to send another. After two days of operation, the item broke down and again refused to exchange. They think their unfair terms and conditions trump consumer law. Adexa tells you to get an engineer's report at your own expense, and they will cover the parts if needed. However, the manufacturer warranty forbids any engineer other than their own people. I would not trust this company.”

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Posted 2 years ago

“Bought some dough trays last year never had a problem. Bought more dough trays this year and they're completely inferior! The material is bent out of shape they're not as sturdy they don't stack up together. My dough has dried out and merged together due to how warped the bottom of the trays are. We sent multiple videos and pictures to demonstrate, we even placed a marble in the new trays to show how uneven they are compared to our older trays. All they did was fob us off with the same email saying they don't see a problem with the product and if we would like to return 3 out of 4 of them because we have used one then we can do so at our own cost and an additional 25% fee deducted from the refund! It's absolutely disgraceful they have no shame what so ever and don't even offer a reasonable alternative! We're now such with a stack of dodgy dough trays that cost us twice as much as the first ones we ordered. Stay away! Absolutely disgraceful customer service and terrible products, we will not be using this company again and I will urge anyone else to stay away too!”

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Posted 2 years ago

“Do not use this company, or less you are prepared to spend months on the phone and emailing them constantly. Without threatening legal action I would not have received my refund on a cancelled order. Adexa’s customer service is non existent. There is a reason why this company does not accept credit card payments, only bank transfers.”

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Posted 2 years ago

“Don’t use this website people, I ordered a commercial juicer and they sent me an incorrect item which was a lot cheaper than the item I ordered, had to chase them for weeks and now they want me return the incorrect item at my own cost coz I wasn’t able to print the return label on time . Ans they won’t acknowledge that it was their mistake that they sent me incorrect item at first place, avoid them at any cost.”

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Posted 2 years ago

“Absolutely shocking company! Avoid at all cost!”

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Posted 2 years ago

“Adexa the worst service in the entire world. They sent me broken grill pan. Also they did corrupt practice and deleted the courrier tracking details from the parcelhub site. Adexa says they deliver the parcel on 19th July but it was delivered on 25th July. The 25th July parcel hub details got deleted by Adexa or parcelhub. Now when I complained on 25th July the day of delivery, customer care said no it was delivered on 19th. Now they declined to give me a refund as I reported on 25th July, more than 24hrs after delivery according to them. The delivery details were deleted intentionally. This company is just the idiots which makes it's customer fool.”

Adexa Direct 1 star review on 8th August 2022

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Posted 2 years ago

“I placed an order on a Thursday and paid the premium for Saturday delivery. On Friday Adexa called and said Saturday delivery was not possible so I switched to the following week. I was told I would get a refund for the extra charge for Saturday. But Adexa are refusing now to honour this refund for the Saturday delivery they could not make. The BBQ cooker we received works well so far.”

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Posted 2 years ago

“Well Adexa, I’m not surprised to see you have the worst reviews possible. You are absolutely useless, you’re customer service drone, Eloise, is dull, witless and doesn’t give a damn. Do you actually search for gobsh**e people for the roll or do train them to be that way. Your products are shyte chinese Knock offs and do not work. How you haven’t been shut down yet amazes me. I wish you illness FU”

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Posted 2 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews