Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,000 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recomended this compny. Customer service didn’t do they job with correction delivery adress and I didn’t get my order. Also they want another 60 £ for new shipping. When I decided to cancel after a month they took 50 £. So they taking money for free. So people stay away from this company. Waste of money and time”

Helpful Report

Posted 4 years ago

“Service is appalling, contact is disgraceful. I would never buy anything from this company again . Be also aware that if you return anything you are charged 25% of the value of the item for them to receive it back in stock.”

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Posted 4 years ago

“Absolute rubbish company. I ordered a microwave from them, it came damaged. I called them right away on the day. They said they will arrange a collection, no one came. Since then tried contacting them many times, no reply. DON'T BUY ANYTHING FROM THEM”

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Posted 4 years ago

“I’ve ordered an item since 29th November and it’s now 6th January and I’ve not received it. I’ve contacted the company on several occasions and still not have had a resolution. I’ve now contacted my bank to chase up this matter.”

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Posted 4 years ago

“Absolutely shocking customer service, DO NOT ORDER FROM THESE GUYS!”

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Posted 4 years ago

“Even one start is too generous for this company. This is the worst company ever, simply do not buy anything from them. They might have stocks no other companies do, but you don't want to buy anything from them. You will have to be extremely lucky to have a working product delivered or to receive after sale service. I bought twice from them, how stupid of me, and both times were like nightmare. I had to ring my bank to ask for a chargeback because they were refusing to do anything about undelivered item, and the second time I bought some food containers with the lids, hoping nothing would go wrong but it turned out it took 6 months and I have still not received the lids. I had to call them and email them more than 10 times, once they told me they would send me a refund but no sign of it.”

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Posted 4 years ago

“FRAUDULENT company. Sell faulty goods but refuse to exchange or refund! Please read all reviews as they have ripped off so many customers. They have no after sales service. Ignore emails and phone calls unless ELIOSE is available, then she is well trained in being the rudest person ever(must be her company)! Check Trustpilot as well! BE WARE!!!!!!!!!!”

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Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS AWFUL COMPANY, TOOK 3 WEEKS TO DELIVER A BIN WHEN THEY CHARGED ME FOR A 3 DAY DELIVERY, BIN ARRIVED WITH WRONG PARTS AND I AM NOW 4 WEEKS FURTHER IN WITH NO RESOLUTION APART FROM A RUDE CUSTOMER SERVICE LADY CALLED ELOISE WHO SEEMS TO STRUGGLE TO COMPREHEND CUSTOMER SERVICE”

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Posted 4 years ago

“DO NOT, REPEAT, DO NOT buy anything from this company, I bought a mini oven from them which is just not fit for purpose. It took an hour to cook a piece of toast! When I complained I EVENTUALLY got an email from Eloise (the only person working in customer services it seems) saying "sorry you werent satisfied with the product but you've used it now so we cant take it back" I then sent more emails and heard nothing back until I threatened to take it further, she then got back to me saying that she will see what they can do. This was obviously to shut me up because I had to email them multiple times again to EVENTUALLY be met with an email saying "Sorry I've been on annual leave" Wtaf!!! So the one person manning customer services goes on annual leave before Christmas, in lockdown!!! AVOID AVOID AVOID. I am taking it further now as I'm just getting stressed unnecessarily so if this puts one person off dealing with this shoddy company, I will be happy!”

Helpful Report

Posted 4 years ago

“The worst company in the world has to be this one. Cheap shelves and the worst customer service. Won't even refund part of the order which they cancelled themselves. 3 weeks gone and still waiting. phone just rings and rings. Don't buy from them unless you want to be charitable and give your money”

Helpful Report

Posted 4 years ago

“Avoid If I’d have seen this page and reviews I wouldn’t have bothered! After weeks of trying to get someone to give me an answer via email and trying to get through on the phone, there customer service is a joke - you cat keep blaming it on COVID! I final got told my order was just arriving and was being shipped out- I got one of the three things ordered with no update as to when the next was due ????! I want a refund for the other parts but again can’t get through on phone and no response again on phone Never use again and any one else thinking they’ll get a bargain priced item , you won’t”

Helpful Report

Posted 4 years ago

“Don’t use this company. They have zero customer services.”

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Posted 4 years ago

“I’ve never left a review for any company before but had to make the effort because of just how terrible their service was. The sink I ordered finally arrived today after 6 weeks of waiting, endless phone calls and emails that were mostly ignored or went straight to voicemail. I had to threaten to go through a small claims court just to get the item sent out. The item itself arrived scratch and dented from having no packaging, it is by far the worst cheapest made catering sink i’ve ever ordered, and i’ve bought a few. I would be embarrassed to be Hakan Baykal the director of this fraudulent company.”

Helpful Report

Posted 4 years ago

“AVOID. AVOID. AVOID. I purchased a patio heater. When I checked out the price was £42. I checked my banking app and over £80 went out. When I contacted them to inform them of this they said it was shipping fees. I think the extra made up fees should have been made clear when finishing the purchase on the site....not after. When I asked them for a refund I didnt hear from them for 2-3 days and by that time the parcel had already arrived. AVOID. AVOID. AVOID. Absolute con men”

Helpful Report

Posted 4 years ago

“I was searching for a wet fish display counter. I called up Adexa and spoke to a joe as I wanted to make sure what came up on google search was ideal for fresh fish display because we a seafood shop. Joe confirmed to me that even though it said Deli on the product it was ideal for fresh fish. The temperature range advertised on the product was -2C to + 2C. I paid over the phone to Joe as soon as he has confirmed that the serve over counter was ideal for Fresh fish . I also paid extra to have have it delivered next but it never arrived until following Thursday which was a week later. Got my fresh fish on Saturday, only to notice that the temperature range was 2 to 8C. As they were closed for the weekend, i completed a form online over the weekend and I called Adexa on Monday to complain about the temperature difference and also there was a big leak on the sides of the product with lots of smell. It took Adexa 2 weeks to send an engineer in. The engineer suggested adapting the product, which he finally did 3 weeks into this whole saga . The day after the adaptation, the leak increased and temperature went as high as 13C and my shop there is leak from both sides of the deli counter . Jo has now said he didn’t confirm the display counter was for fish and that there is nothing that Adexa could do. I have paid £1465 plus £180 to remove my front door . They sure shouldn’t get away with this. The item was delivered faulty and they sent in an engineer to fiddle with it which has now made the leak worse. I would like a replacement or my refund . If anyone knows a away forward. Please help. Adexa are rouges ☹️”

Helpful Report

Posted 4 years ago

“Would recommend you do not purchase anything from this company, had a missing part from a BBQ purchased from them and have been given a complete run around with every excuse under the sun and still no further forward. I have worked within the catering equipment supply chain for over 20yrs and have never come across such a company, so purchase at your peril !! To Adexa, I’m more than happy to back this up in any court of law.”

Helpful Report

Posted 4 years ago

“My advice is avoid this company like the plague. On the surface their pricing structure is second to none, this is where the romance ends. I set up a cafe from scratch and was a fool not to have done my homework/due diligence. What a fool I was. The mistake to use this company haunted me for over twelve months, in fact, the company still creeps back to annoy me such as the email I have received today offering me Black Friday Deals. The problems associated with this company do not start until you take delivery. They advise that you as the customer do not accept delivery off broken items. This on the surface may seem like an easy scenario to be in control of, wrong. Items are not always obviously broken following bumps and bangs either during loading or transit. Once you plug the product in to discover its faulty/broken you are on your own. Even when an item is delivered to you and you are removing the outer cardboard packaging as fast as you can before the delivery driver (who seems to be in an even greater rush to disappear) leaves to discover the item (a fridge) is smashed to pieces is of zero concillation as he only advises you contact the Adexa head office. This is the moment your next nightmare ensues as they simply quote verbatem a line from their website that you are essentially on your own. As your equipment that made the delivery journey unscathed breaks down good luck. Adexa are impossible to get hold of never mind get replacement parts from. This is where your fourth, fifth or sixth (I forget) problem starts. You cannot obtain simple or complicated parts either online or anywhere to service or repair the Adexa equipment. All the savings that you first thought you had made suddenly begin to dissipate when you are facing hefty repair bills for new/nearly new equipment. We originally spent several thousand GB pounds on pizza prep fridges bar under-counter fridges etc. The pizza dough roller was and still is tip top. I have two single unit under-counter fridges that never worked and indeed will now cost me money and time to get rid of not to mention an assortment of other broken useless rubbish. The hot water urn that broke on the first time it was used has had four new tap components replaced which you cannot find generic parts to repair yourself. On each occasion I required a replacement the shortest time I had to wait was three weeks (three weeks for a start up Cafe without a hot water Urn, we had to boil kettles which luckily were not an Adexa product). I was also informed that the breakage was due to operator error and that the tap components are considered a consumable product. This results in a £16 repair bill each time for an item that was within twelve months of its original purchase date, i.e. not covered under any kind of warranty. I beseech you, for your own sanity and ultimately your own pocket; do not use this company as they are incompetent and border on the criminal when it comes to their delivery/return policies as well as their exceedingly poor customer services. Comically I attempted to communicate with complaints department, impossible waste of everybody's time. I am not sure I have really painted the picture fully. The above Star was only given as in order to leave a rating you cannot give the company a Zero Star Rating. p.s. I am happy to provide photographs, copies of invoice numbers, email transcripts whatever you require for me to aid you in any decision making process that might involve any form of contact, association or purchase from the aforementioned company.”

Helpful Report

Posted 4 years ago

“Buy cheap buy twice 😂😂😂”

Helpful Report

Posted 4 years ago

“Very bad company”

Helpful Report

Posted 4 years ago

“These are sharks, they charge 25% restocking fee, if you want to change your order before items are delivered, con men!!”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,000 reviews